We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet Malaga.

Both permanent and permanent fixed term positions available.

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

Why start your journey at McArthurGlen?

• You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.

What you’ll be doing…

• Greet the guests throughout the centre, in Guest Services and collaborate with brand partners, answering queries and advising them as needed
• Resolve guest and brand partner issues and concerns quickly
• Adopt the ‘Everyone Leaves Happy’ approach, being positive, proactive and professional.
• Promote additional products and services available in the centre.
• Support centre activities and events to promote awareness.
• Work to targets to promote gift cards and other incentives such as McArthurGlen club (loyalty programme) and “How was your day” (customer satisfaction programme).
• Maintain the Guest Feedback Tracker, to highlight repeat concerns, ensuring all complaints are acted on promptly.
• Coordinate and manage communication between all departments impacting the guest's experience
• Basic administration duties e.g. online gift card orders, trackers and meeting room bookings
• Maintain McArthurGlen’s high standards across the Guest Service area to ensure it is welcoming, well-organised and stocked with relevant information.
• Work both independently and with the team, always ensuring the guest is prioritised in everything we do.
• Represent the McArthurGlen brand in person throughout the centre and virtually, responding to social media posts and emails.

You will…

• Passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy.
• Excellent people skills / able to adapt communication to the situation and guest.
• Detailed and proactive problem solver.
• Able to communicate well verbally and in writing.
• Well organised with the ability to prioritise your own workload and multi-task.
• Possess good IT skills in Word, Excel and Outlook.
• Previous experience in a guest / customer facing role would be an advantage.
• Fluent and confident Spanish, English and French/Arabic speaker. Other languages skills would be an advantage.
• Availability to cover shifts on a rota a basis to support the opening hours of the centre, from Monday to Sunday from 10AM to 10PM.

Guest Experience at McArthurGlen

At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.

Be part of something extraordinary…

At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.

Start your journey with us by applying with your CV.