Job Description Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for...
Job Description
Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.
Responsibilities
Customer Relationship Management
What You Bring
Relationship & Sales Skills
This position is based in Madrid, and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.
Responsibilities
Customer Relationship Management
- Act as the single point of contact for all service topics
- Build strong customer relationships and provide tailored solutions
- Co‑develop account plans with Vehicle Sales KAMs
- Hold regular check‑ins to address issues and spot new opportunities
- Proactively manage aftersales communication (FSAs, VOR, etc.)
- Identify and secure new service opportunities
- Share upcoming campaigns and insights to support customer growth
- Coach, onboard, and guide customers on our service proposition
- Collaborate with Vehicle Sales on tender responses
- Drive case handling with CRC and advocate for customers in FordLiive
- Gather and share feedback to improve products and services
- Deliver clear account reports and track service loyalty & uptime
What You Bring
Relationship & Sales Skills
- Strong rapport‑builder, trusted partner for key stakeholders
- Great collaborator across teams; confident negotiator
- Quick to understand fleet needs and prioritize in real time
- Solid understanding of automotive service/parts; technical background is a plus
- Able to navigate internal workflows and familiar with tender processes
- CRM savvy (ideally Salesforce), plus solid MS Office and strong English
- Degree in Business or Technical field and strong relevant experience
This position is based in Madrid, and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
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