Office

The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high...
The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market. General responsibilities

  • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures.
  • To ensure that the hotel’s database is up to date.
  • Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
  • Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally.

Specific Duties & Tasks

  • Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination
  • Learn hotel room categories, features, and the restaurant’s menu.
  • Learn and perform all aspects of marketing: creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc.
  • Support the Events team in proceeding to site inspections and organizing events.
  • Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc.
  • Maintain complete records of all sales agreements, contracts, and quotes.
  • Ensure that the hotel’s database is up to date.
  • Negotiate with clients and draft proposals after the sale has been executed.
  • Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.
  • Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.

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