GF_IT-E484

Head of CRM & Sales Systems - Full Time - Madrid, Spain

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Are you a strategic and hands-on IT leader passionate about transforming sales through technology? At Sulzer, we are seeking a Head of IT Sales Excellence to lead the global sales, tendering and marketing applications strategy, support and drive harmonization of sales, tendering and marketing processes, and empower our commercial teams with best-in-class digital tools. If you thrive in a dynamic environment, enjoy collaborating across business units, and have deep expertise in Salesforce and CRM systems, this could be the role for you!

Your main tasks and responsibilities:

• Define and drive the global IT Sales Excellence vision and strategy, fully aligned with Sulzer’s commercial priorities.
• Partner closely with Sales leadership, Product Management, Marketing, Engineering and IT Business Partners to shape roadmaps and prioritize business needs.
• Ensure technology solutions support commercial strategy, deliver outstanding user experiences, and maintain data integrity.
• Lead, mentor, and develop a high-performing, multicultural team of IT professionals across geographies.
• Identify opportunities for IT process improvement, consolidation, and standardization within sales IT applications.
• Manage external vendors and system integrators to deliver projects on time, within budget, and with high quality.
• Own and evolve Sulzer’s global sales IT application landscape, including Salesforce CRM, Microsoft Dynamics CRM, CPQ tools, and product configuration systems.
• Oversee system governance, user access, data security, and compliance with corporate IT and data privacy policies.
• Stay abreast of industry trends and emerging technologies to continuously innovate and add business value.
  
  

To succeed in this role, you will need:

• Proven experience implementing and managing Salesforce and Microsoft CRM at a global scale.
• Strong leadership skills with the ability to inspire, motivate, and effectively manage diverse teams.
• Excellent communication skills, especially when engaging with senior leaders and key stakeholders.
• Deep understanding of IT sales processes and how technology can enhance business outcomes.
• Excellent project management skills, able to manage multiple initiatives in a fast-paced, agile environment.
• Strong stakeholder management capabilities to build trusted partnerships across the organization.
• Proficient in English; willingness to travel up to 15%.
• Experience with sales pricing, tendering, and product configuration tools is a strong advantage.
  
  

What we offer you:

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets
• Be part of an experienced, international team.
• A good vibe working environment.
• Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.
• Other fringe benefits
  
  

No visa or work permit support can be provided for this role.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.