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0Radisson Hotel Group
Madrid, ES
Hospitality Application Support Specialist- English & French speaking, Madrid-based
Radisson Hotel Group · Madrid, ES
. Agile Jira ITIL Office
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Do you have a passion for hospitality and a sharp eye for tech? Join our International Global Hospitality IT Support team!
From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and backoffice tech solutions.
Team Mission:
We’re looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Front Office and M&E, this may be for you.
The Hospitality IT Support team (Application Support Specialist) will provide hotels a personalized IT concierge service for any issues they may have about our Property Management System (PMS). Our PMS system is used by more than 400 hotels worldwide for their daily operations. Your role will be to provide first hand support for application errors and support requests from hotel users. You will be responsible for solving training issues and making configuration changes to the PMS system, as well as managing tickets in our support tool ServiceNow when an issue needs to be passed to a more technical support team. You will be the single point of contact for specific group of hotels that you will own as your own personal portfolio. In this way, the successful candidate will be skilled in building strong and trusting relationships with our hotel users, so that we can transform the relationship our hotels have with IT from a transactional relationship to a deep trusting one that will benefit both our hotel employees and customers.
We offer an agile, professional, efficient, and process orientated support function to the Radisson community, which includes guest facing staff and back-office teams, in areas such as Front Office, Meetings & Events, Point of Sale and Loyalty.
All our activities are based on industry standard best practices (ITIL) and require constant contact with end users (hotel teams) and technical support teams, both RHG’s and external vendors.
The primary purposes of the Application Support Specialist role are:
- Gain a deep technical knowledge in RHG’s central PMS application, based on SAP TMSForHotels product, named EMMA after RHG’s moto: Every Moment Matters.
- Understand both RHG and your specific Hotels business processes and structure to provide relevant and valuable support to the organization.
- Provide first level support for application errors in EMMA based on the available knowledge materials and individual/team knowledge.
- Acting as an EMMA ambassador and single point of contact for the hotels requiring technical support with the application.
- Interact with 3rd party suppliers and other support teams to resolve incidents, acting on behalf of the end user to guarantee a resolution is achieved.
- Perform on demand configurations in the PMS application requested by the hotels.
- Document new processes and troubleshooting documents for both the team and end user’s benefit.
Key roles and responsibilities:
- Service Operations and Delivery: Responsible for delivering high quality services to the RHG community.
- Stakeholder Management: Operate as a point of interaction/escalation for Requests for Information, Configuration and Incidents.
- 3rd Party Intermediator: Interact as needed with partners to ensure prompt resolution of incidents.
- People Management: From stakeholders to external partners, we ensure that proper relations are established across the board.
- General: Ensure a high degree of collaboration and good team spirit is achieved across all parties.
- Must be able to interact with confidence with hotel senior staff, like Heads of Department and General Managers.
What we offer:
You would be joining an international and dynamic team, working for one of the top Hotel chains in the world.
Surrounded by highly skilled professionals with both Hospitality and IT backgrounds, the position offers end-to-end experience in hotel Operations with a strong focus on technology services for hospitality, the area leading the biggest changes and improvements in the hotel business.
The position offers a competitive salary package, with great work-like balance for the hospitality industry standards and company benefits.
Location:
- Madrid, Spain.
Language skills:
- Fluency in English and in French are a must (native/high).
Education:
- Bachelor's Degree in International Hotel Management, Hospitality Management or related field.
- A recognized ITIL certification at Foundation level or above is highly desirable.
- SAP Certifications are highly desirable.
Travel needs:
- Up to 20%, primarily European but could be international on occasion. Very minimal travelling.
Highly desirable experience:
- Hospitality experience (Front Desk, M&E, Night Audit).
- International work experience.
- SAP TMSforHotels.
- Experience with other 3rd party PMS product like Opera, Shiji.
- Background in other SAP functional modules (FI, CO, MM…).
- Experience in Helpdesk functions such as call center, helpdesk.
- Experience using IT Support tools such as Service now, Jira.
Soft skills:
- Ownership: Following the end-to-end support for all incidents, acting on behalf of the users.
- Excellent good interpersonal, verbal, and written communication skills.
- Passion for customer service, efficiency, effectiveness, and quality.
- Good team player, willingness to assist others and share expertise.
- Structured, able to follow but also help defining procedures and documentation.
Do you see yourself in an international team, helping people through technology? We’ll give you the tools for you to own the mission!
APPLY NOW to power up IT in hospitality!
The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
ITPSA
Sant Quirze del Vallès, ES
Copy: Administrativo/a Customer Service– Sant Quirze del Vallès (Barcelona)
ITPSA · Sant Quirze del Vallès, ES
.
ITPSA es una compañía especializada en el desarrollo y fabricación de soluciones innovadoras para los sectores de nutrición animal y alimentación humana.
En nuestro centro de Sant Quirze del Vallès concentramos la actividad vinculada a productos para nutrición animal y humana, así como la formulación de aromas, conservantes, preparados y colorantes destinados a la industria alimentaria. Trabajamos bajo altos estándares de calidad, seguridad y rigor técnico, con una clara orientación a la innovación y la mejora continua.
Copy: Administrativo/a Customer Service– Sant Quirze del Vallès (Barcelona)
Sobre la posición
Buscamos incorporar una persona para el cargo de Administrativo/a Customer Service para nuestro centro de Sant Quirze del Vallès. La persona seleccionada será responsable de la gestión y seguimiento de pedidos, atención a clientes y coordinación de envíos, formando parte de un entorno dinámico y colaborativo.
Además, se valorará el interés por el área de marketing, ya que la persona podrá colaborar en tareas de soporte, coordinación y gestión de acciones vinculadas a marketing y comunicación, en función de las necesidades de la empresa y de su adaptación al puesto.
Tareas a realizar:
Atención al cliente y gestión administrativa
- Gestión y entrada de pedidos en el sistema.
- Atención al cliente.
- Gestión administrativa y soporte en procesos de facturación.
- Actualización y mantenimiento de bases de datos y documentación.
- Coordinación y seguimiento de envíos y transporte.
- Gestión documental de exportación: (BLs, certificados, transitarios, aduanas, Incoterms)
- Coordinación interna para garantizar el correcto servicio al cliente.
- Experiencia mínima de 1-2 años en posiciones similares de Customer Service, administración comercial o logística.
- Experiencia en gestión de pedidos, atención al cliente, coordinación de transporte y facturación.
- Valorable experiencia en documentación de exportación.
- Buen manejo de herramientas ofimáticas y correo electrónico.
- Persona organizada, resolutiva y orientada al detalle.
- Capacidad para trabajar en equipo y gestionar varias tareas simultáneamente.
- Actitud proactiva, colaborativa y con orientación al cliente.
- Interés por el área de marketing y comunicación.
- Catalán y Castellano imprescindibles (nivel nativo).
- Inglés valorable.
- Disponibilidad para trabajar presencialmente en Sant Quirze del Vallès. No posibilidad de teletrabajar.
- Contrato indefinido.
- Jornada completa.
- Horario intensivo de mañana: de lunes a viernes de 7:00 h a 15:00 h.
- Salario bruto anual entre 23.000 € y 25.000 €, según experiencia aportada.
- Incorporación inmediata.
- Estabilidad laboral y buen ambiente de trabajo.
- Incorporación a una empresa consolidada, innovadora y con entorno internacional.
Senior IT Project Manager
19 d’oct.ALK
Madrid, ES
Senior IT Project Manager
ALK · Madrid, ES
. ERP Office
Are you ready to drive critical IT projects at the heart of ALK's journey to SAP S/4HANA — one of the most important transformation programmes in a global specialty pharmaceutical company?
About ALK
ALK's aspiration is to become the world leader in allergy by helping as many people as possible with allergy to a better life by providing options of prevention, diagnosis, and treatment of allergy. In Global IT, we contribute to this aspiration by supporting the organization with modern IT tools and digitalisation technologies, and by delivering world-class support to our many colleagues around the world.
The Role
As a Senior IT Project Manager At ALK, You Will Lead Important Initiatives Within Our S/4HANA Migration Programme, From Inception To Execution. You Are First And Foremost a Strong Project Manager And Facilitator Who Can Guide The Business Through Change. Your Tasks Will Include
- Ensuring timely, on-budget project delivery and successful milestone achievement.
- Aligning project outcomes with the strategic vision of the business.
- Coordinating internal and third-party resources effectively.
- Facilitating workshops and supporting the business through the change process.
- Leading key initiatives across the S/4HANA transformation, managing scope, budget, schedule and risk end to end.
- Steering the relationship with the Steering Committee and Project Group towards collaborative success, and reporting progress into IT management.
This role is based at our office in Madrid, where our SAP team is located, and reports to the Director of IT Project Portfolio and IT Projects. You will work with colleagues across our IT hubs and can expect occasional travel to our headquarters in Hørsholm and to other ALK sites.
What We're Seeking
We are on the lookout for a candidate with:
- A master's degree in engineering, business or relevant fields.
- Proven experience in IT project management, ideally within ERP or large-scale transformation programmes.
- Strong stakeholder management and workshop facilitation skills, and the ability to support a business through change.
- A structured, organized and proactive working style.
- Familiarity with SAP and S/4HANA — you don't need to be an expert, but you should be comfortable operating in this landscape and speaking with the specialists. Having already been part of an S/4HANA journey is a strong advantage.
- Willingness to travel internationally on an occasional basis.
- Fluency in English, both written and spoken.
- Familiarity with GxP pharma environments is desirable, but not mandatory.
ALK's IT division is a robust team of approximately 150 professionals with IT hubs in Hørsholm, Madrid, Kraków, and with employees throughout our production and sales networks in Germany, France, North America and China. We prioritize professional growth and learning, valuing competency and knowledge exchange over formalities and encouraging a collaborative spirit every day.
Become a part of ALK
ALK provides a dynamic and accommodating work environment, complete with inspiring and challenging assignments. You are able to actively influence and challenge the status quo. Our flat structures attract independent individuals who like to feel the progress of the business and enjoy being close to the decision-making process.
We operate production sites in Denmark, France, Spain, and the United States, with a global team of approximately 2,800 employees. Our headquarters is located in the scenic DTU Science Park in Hørsholm, Denmark, which will be your primary workplace for this role.
Join us at ALK and be a part of an organization that values integrity, innovation, and making a difference in the lives of those we serve.
Ready to Apply?
Application Deadline: 31st of October 2026
Don’t miss the chance to impact the allergy world and advance your career with ALK. Apply today.
Allergy impacts and challenges the lives of millions of adults and children every day. At ALK, our purpose is to improve the lives of people living with allergies. Building on our strong heritage, we are guided by our strategy, Allergy+, that shows us a clear path towards this goal through focus, innovation, cultivation and optimisation.
Read more about our corporate strategy and our ambitions for growth
Fair and unbiased recruitment at ALK
At ALK, we believe that every candidate deserves to be evaluated fairly and respectfully. Our recruitment process is designed to give each applicant an equal opportunity, regardless of their background. Read more about fair and unbiased recruitment at ALK.
If you are applying from North America, please know that we are committed to fair, unbiased and non-discriminatory recruitment practices and to complying with all applicable federal, state and local employment laws. Employment decisions are made based on qualifications, skills and experience, without discrimination on the basis of legally protected characteristics. For more information, please visit the official websites of the relevant authorities: U.S. Equal Employment Opportunity Commission (EEOC) and Office of Federal Contract Compliance Programs (OFCCP).
Your recruitment journey at ALK
Curious to learn more about our recruitment process? Please visit this page.
CLW Corporate Solutions
Madrid, ES
Operario de mantenimiento fines de semana y festivos
CLW Corporate Solutions · Madrid, ES
.
CLW Corporate Solutions es especialista en el diseño, gestión y prestación de una amplia gama de servicios, clasificados en tres líneas de negocio: Facility Services, IT Services y Telecom Services. Nuestro modelo es flexible y se adapta a las necesidades concretas de cada cliente.
Calidad, profesionalidad y compromiso son señas de identidad de CLW Corporate Solutions a partir de las cuales presta servicios integrales a sus clientes, diseñando y gestionando soluciones adaptadas a cada necesidad.
DESCRIPCIÓN DEL PUESTO
Estamos seleccionando operarios de mantenimiento para fines de semana y festivos en edificio.* Imprescindible residencia en zona Villalba.*
Las funciones del puesto consistirán en las tareas propias de mantenimiento e instalaciones: Realización de los trabajos preventivos y correctivos de las instalaciones del edificio y resolución de las órdenes de trabajo, supervisando y controlando la ejecución y cierre de las mismas.
Buscamos una persona resolutiva, acostumbrada al trato con el cliente y con capacidad de autogestión.
Te ofrecemos la incorporación a una compañía estable y con posibilidades de promoción profesional en la que facilitamos la conciliación laboral y familiar.
HABILIDADES Y REQUISITOS
Requisitos Mínimos
– Experiencia mínima de 2 años en puesto similar.
– Conocimientos generales y experiencia en alguna/s de las siguientes disciplinas: Fontanería, pintura, electricidad y jardinería así como el mantenimiento de instalaciones acuáticas.
– Imprescindible buena presencia.
– Residencia Zona Villalba/Alrededores.
– Se valorará formación especializada en las siguientes áreas: electricidad BT, climatización, fontanería, maquinista de instalaciones acuáticas.
– Carnet de conducir y vehículo propio.
Si deseas inscribirte en esta oportunidad, envíanos tu CV actualizado a [email protected] indicando la referencia de la oferta.
Trouw Nutrition
Asesor/a de ventas y Account Manager - Nutrición Porcina
Trouw Nutrition · Dos Hermanas, ES
Teletreball .
Job Description
¿Por qué unirse a nosotros?
Ofrecemos una oportunidad laboral como Asesor/a de ventas y Account Manager en Nutreco, empresa miembro de la familia SHV. Como líderes mundiales en nutrición animal y piensos acuícolas, nuestro propósito compartido de “Alimentar el Futuro” busca generar un impacto positivo y duradero para las generaciones venideras. Únete a nosotros y pon la innovación y la sostenibilidad en el centro de tu carrera profesional.
Lo Que Harás
Como Asesor/a de ventas y Account Manager, serás responsable de mantener y hacer crecer nuestro negocio porcino en la zona Centro-Sur, alineado con la política comercial establecida, alcanzando los objetivos de volumen de ventas y rentabilidad. Trabajarás estrechamente con clientes y equipos internos.
Además, deberá actuar como socio estratégico de los clientes, colaborando estrechamente con los equipos técnicos, de marketing, supply chain y producción para garantizar una excelente experiencia de cliente y la consecución de los objetivos comerciales.
Tus Principales Responsabilidades Incluirán
- Garantizar un posicionamiento y recomendación óptimos de nuestra marca dentro del sector porcino.
- Administrar el presupuesto comercial y hacer seguimiento de las acciones para cumplir los objetivos de ventas.
- Poner en valor los proyectos del equipo Swine, colaborando con todos los miembros del equipo Técnico comercial, para hacer más rentable el negocio de nuestros clientes.
- Supervisar el cobro de pagos de las cuentas de clientes asignadas.
- Mantener actualizadas las herramientas de CRM e informes de acuerdo con los requisitos de la empresa.
- Promover una imagen de marca sólida en línea con las estrategias de la compañía.
Buscamos un Asesor/a de ventas y Account Manager con conocimiento y experiencia en el sector Porcino en España, orientado al desarrollo de negocio y a la construcción de relaciones de largo plazo con los clientes. La persona seleccionada será responsable de identificar oportunidades comerciales, aportar soluciones de valor y contribuir al crecimiento sostenible del negocio mediante una estrecha colaboración con clientes y equipos internos.
También Necesitarás
- Titulación universitaria: en rama veterinaria, ingeniería agrícola o similares
- Al menos 3 años de experiencia en nutrición porcina.
- Disponibilidad para viajar el 80% del tiempo por la región Centro y Sur.
- Se valorará el nivel de inglés.
Como parte de Nutreco, serás miembro de la familia SHV, un grupo diverso de empresas con presencia global. Al unirte a nosotros tendrás acceso a una amplia red de conocimiento y trayectorias profesionales internacionales, respaldado por una de las mayores empresas privadas del mundo, reconocida por su estabilidad y visión a largo plazo. Además, tendrás oportunidades de crecimiento profesional dentro de Nutreco y del grupo SHV.
Además, Disfrutarás De
- Salario competitivo + bonus por incentivos
- Seguro médico privado
- Plan de pensiones
- 26 días de vacaciones
- Flexibilidad horaria
- Modalidad de trabajo: visitas a clientes de forma presencial (80% del tiempo) y teletrabajo (20% del tiempo).
- Contrato indefinido
Cómo y por qué saber más
Podemos ofrecerte una carrera con verdadero significado y propósito, donde te sentirás orgulloso/a del papel fundamental que desempeñas cada día en “Alimentar el Futuro”. Si te interesa unirte a nosotros, prepárate para asumir tu progreso, tu potencial y tu carrera.
Nuestro objetivo es revisar todas las solicitudes en un plazo de 10 días laborables. El proceso de selección habitualmente se extiende entre 4 y 6 semanas. Agradecemos tu interés en formar parte de nuestra misión de innovar y dar forma sostenible al futuro de la producción de alimentos.
Capgemini Engineering
Soporte a Instalación y Mantenimiento Maqueta Telecomunicaciones
Capgemini Engineering · Madrid, ES
Teletreball . Linux Cloud Coumputing iOS
¡Hola! Somos CAPGEMINI
Capgemini Engineering, líder mundial en servicios de ingeniería, reúne a equipos de ingenieros/as, científicos/as y arquitectos/as para ayudar a las empresas más innovadoras del mundo a liberar su potencial y contribuir a un futuro mejor. Desde coches autónomos pasando por soluciones contra incendios forestales, nuestro/as expertos/as en tecnologías digitales y software se salen de lo convencional proporcionando servicios únicos de I+D e ingeniería en todos los sectores de actividad. ¡Únete al equipo y continua tu carrera en una compañía con oportunidades de crecimiento, donde puedes marcar la diferencia y donde ningún día es igual al anterior.
¿Qué perfil necesitamos?
- Experiencia en instalación y puesta en marcha de equipamiento de comunicaciones en entornos de laboratorio o producción
- Experiencia en instalaciones AC y DC, cableado y alimentación de equipos
- Conocimientos demostrables en instalación de equipamiento de comunicaciones y networking.
- Experiencia en cableado estructurado, fabricación de latiguillos UTP, manipulación de fibra óptica y conectividad.
- Capacidad para realizar primeras configuraciones y accesos a equipos de red.
- Conocimientos de plataformas Cisco IOS, IOS-XR, IOS-XE, SD-WAN, Cisco Meraki, Juniper JunOS (MX y SRX), HP Aruba, Dell y HP.
- Experiencia con tecnologías de acceso Ethernet, POS y DSL.
- Conocimientos de fibra óptica, tipos de fibra y transceptores ópticos.
- Experiencia utilizando herramientas de certificación y medida de cableado estructurado y fibra óptica.
- Conocimientos de routing: BGP, ISIS, rutas estáticas, entre otros.
- Conocimiento sólido de la pila de protocolos TCP/IP.
- Conocimientos de seguridad y autenticación: LDAP, Radius, Tacacs y Active Directory.
- Manejo habitual de entornos Windows, Unix y Linux.
- Trabajar presencialmente en la maqueta y laboratorio de una ISP ubicado en zona de Embajadores en Madrid
- Realizar instalaciones físicas de equipos de comunicaciones y networking.
- Ejecutar tareas de cableado eléctrico, estructurado y de fibra óptica.
- Montar, conectar y verificar infraestructuras de laboratorio para pruebas y validaciones.
- Realizar primeras configuraciones de equipos de red y comunicaciones.
- Participar en la integración de plataformas Cisco, Juniper, Aruba y otros fabricantes.
- Verificar alimentación AC/DC y realizar mediciones eléctricas durante las instalaciones.
- Ejecutar pruebas sobre cableado estructurado y enlaces de fibra óptica.
- Colaborar en actividades de validación técnica y troubleshooting de infraestructuras de red.
- Dar soporte a los distintos proyectos tecnológicos desarrollados dentro del laboratorio de la operadora.
- Podrás seguir formándote con cursos punteros de tecnologías, así como en habilidades personales.
- Seguro de vida y accidentes. Seguro médico subvencionado al 50%.
- 24 días laborables de vacaciones. 2 días de asuntos propios. 24 y 31 de diciembre inhábiles.
- Plan de retribución flexible.
- Ayuda económica a la manutención y al teletrabajo adicionales al salario.
- Flexibilidad horaria y jornada intensiva de verano
Nuestro Plan de Igualdad y Código Ético garantizan procesos inclusivos y libres de discriminación, potenciando el talento, en un entorno multicultural y accesible para personas con discapacidad (valoramos positivamente disponer de certificado de discapacidad).
Capgemini es un socio global en transformación empresarial y tecnológica, que ayuda a las organizaciones a acelerar su doble transición hacia un mundo digital y sostenible, generando un impacto tangible tanto en las empresas como en la sociedad. Somos un grupo responsable y diverso, con 340.000 profesionales en más de 50 países. Con más de 55 años de trayectoria, nuestros clientes confían en Capgemini para aprovechar el valor de la tecnología y cubrir todas sus necesidades de negocio. Ofrecemos soluciones completas que abarcan desde la estrategia y el diseño hasta la ingeniería, impulsadas por nuestras capacidades líderes en inteligencia artificial, IA generativa, cloud y datos, junto con un profundo conocimiento del sector y una sólida red de partners.
www.capgemini.com/es-es
ENCARGADO DE OBRA INSTALACIONES
19 d’oct.Grupo Montajes
Sant Vicenç dels Horts, ES
ENCARGADO DE OBRA INSTALACIONES
Grupo Montajes · Sant Vicenç dels Horts, ES
.
Grupo Montajes es un grupo de empresas con un largo recorrido empresarial, con más de 25 años de experiencia.
Ha ido evolucionando basándose en un buen servicio, calidad, seriedad, así como la incorporación y formación de personal altamente cualificado.
Gracias a su evolución es capaz de desarrollar todo tipo de instalaciones integrales y energías renovables. (electricidad, climatización, gas, fontanería, proyectos en general, eficiencia energética, telecomunicaciones, contraincendios, etc.)
El grupo cuenta con una política empresarial perfectamente definida para alcanzar el máximo nivel de calidad de nuestras instalaciones y dar el mejor servicio a nuestros clientes.
Tareas
Las funciones del puesto incluyen:
Requisitos
Requisitos mínimos:
Beneficios
Se ofrece:
Zona de trabajo:
Senior Consumer Duty Specialist
19 d’oct.Pleo
Senior Consumer Duty Specialist
Pleo · Madrid, ES
Teletreball . QA Office Word
About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About The Role
In this role, you will play a central part in assessing, questioning, and enhancing how customers experience Pleo. Drawing on deep regulatory knowledge, you will lead Consumer Duty initiatives, actively spot potential customer harm, examine what drives customer journeys, and ensure targeted remediation creates lasting, positive impact.
You'll need sharp analytical skills and the confidence to influence stakeholders, translating data and MI into decisive action. You will construct and manage dashboards and reporting mechanisms that illuminate emerging patterns, vulnerable customer risks, and key concerns, offering executive leadership clear visibility into operational gaps and necessary solutions.
Your contribution goes well beyond producing MI. You will conduct QA across complex complaint handling and sensitive customer interactions, manage Ombudsman cases, and speak up when evidence shows outcomes aren't meeting expectations. Collaborating across teams, you'll turn data-driven insights into practical improvements, drive projects to completion, and evaluate whether changes deliver real results for our users.
We're seeking someone who views Consumer Duty as a powerful driver of business improvement rather than a routine compliance exercise. You'll bring together technical understanding, rigorous analysis, and constructive challenge to investigate root causes, align key partners, deliver change, and prove that customer experiences are continuously getting better.
Who You’ll Be Working With And Reporting To
You'll work closely with teams across Customer Support, Complaints, Compliance, Risk, Operations, Product, Data, Technology, and other business functions.
The role will have broad exposure across the organisation, particularly when customer outcome risks or Consumer Duty-related remediation require cross-functional action.
You'll also work closely with senior stakeholders through Consumer Duty governance and reporting, helping translate detailed analysis into clear insights, risks, recommendations, and actions.
What You’ll Be Doing
As a Consumer Duty Specialist, you will:
- Turn data into customer outcome insight: Build and own MI, dashboards, KPIs, and reporting that give the business a clear view of customer outcomes, trends, risks, and emerging areas of concern.
- Own Consumer Duty reporting: Produce monthly and quarterly Consumer Duty reporting, turning complex data into a clear story for senior leadership and Board-level audiences. You'll go beyond showing what happened to explain why it matters and what we should do about it.
- Identify customer harm: Use complaints, QA findings, customer feedback, vulnerable customer data, Ombudsman cases, and MI to identify potential customer harm, emerging risks, and systemic issues.
- Challenge the business: Where the evidence suggests customers aren't receiving good outcomes, you'll be expected to ask difficult questions, challenge assumptions, and ensure the issue is properly understood and addressed.
- Drive remediation and change: Work with stakeholders across the business to agree remediation plans, establish clear owners and timelines, and help drive Consumer Duty-related projects and improvements through to completion.
- Provide complaints QA: Conduct weekly quality reviews of complaints handled by the Complaints Manager, using findings to identify quality issues, customer risks, and wider trends.
- Manage Ombudsman activity: Act as the primary operational contact with the UK Ombudsman, managing referred complaints, responses, remedies, compensation, invoices, and related communications.
- Leverage AI and smart automation: Spot opportunities to apply automated tools and AI to scale and streamline Consumer Duty analytics, monitoring, and workflows. You will feel empowered to test emerging tech and eliminate repetitive manual work, maintaining proper critical evaluation and human governance whenever compliance risks or customer impacts are involved.
You’ll thrive in this role if you have:
- Strong Consumer Duty knowledge: You understand the principles of Consumer Duty and how they translate into practical customer outcomes, particularly across complaints, customer support, vulnerable customers, and customer journeys.
- Strong data and MI experience: You know how to take complex data, build meaningful dashboards and reporting, and identify the insights that actually matter. You're comfortable working with data rather than simply consuming reports created by others.
- A customer outcome mindset: You're naturally curious about how customers are experiencing the business and are able to connect data, customer feedback, complaints, and operational activity to real customer outcomes.
- Strong analytical and problem-solving skills: You can spot trends, anomalies, and patterns, investigate root causes, and determine whether an issue is isolated or potentially systemic.
- The confidence to challenge: You're comfortable questioning decisions, processes, and assumptions when the evidence suggests customers may be experiencing poor outcomes. You can challenge constructively and build relationships at the same time.
- A bias towards action: You don't believe reporting is the end of the process. You want to understand what needs to change, bring people together, and help make it happen.
- Project and remediation experience: You're comfortable managing actions, timelines, dependencies, stakeholders, and risks across cross-functional projects, particularly where there is a regulatory, customer, or operational outcome to deliver.
- An AI and automation mindset: You're naturally curious about how AI and automation can make processes more efficient, improve analysis, and free up time for higher-value work. You look for sensible opportunities to automate repetitive tasks and use AI to augment your thinking, while maintaining appropriate human oversight, critical judgement, and accountability — particularly where customer outcomes or regulatory decisions are involved.
This role is a good fit for you if:
- You love using data to uncover things that others might not see.
- You want your analysis to drive real change, rather than sit in a report or dashboard.
- You enjoy asking "why?" and getting to the root cause of customer problems.
- You're comfortable challenging the business when the evidence tells you something isn't working.
- You prefer to produce reporting without being involved in what happens afterwards.
- You're uncomfortable challenging stakeholders or having difficult conversations when customer outcomes aren't where they should be.
- You prefer working within a narrow functional remit rather than across multiple teams.
In your first 6 months at Pleo, you'll:
- Build a deep understanding of our customer outcome data, existing Consumer Duty MI, complaints, vulnerable customer journeys, and current areas of risk.
- Take ownership of key Consumer Duty dashboards and reporting, developing a clear view of the metrics and insights that matter most.
- Establish strong relationships with stakeholders across Customer Support, Complaints, Compliance, Risk, Operations, Product, Data, and Technology.
- Lead the analysis behind Consumer Duty reporting and help shape how customer outcomes are presented to senior stakeholders and the Board.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer both hybrid and fully remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:
- Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background.
- Meet the Hiring Manager: 1hr going through role in more depth.
- Pleo Challenge: A case study were you talk us through how you'd solve a work appropriate challenge.
Last time we advertised this role, we received a really high volume of applications but could only select so many. Some of the key reasons why previous candidates didn’t make it past the application screening stage include:
- CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, :2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!
- Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
- Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.
- English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
- A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.
- Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
- Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email [email protected]. We’ll design a process that works for you.
- Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.
- Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.
- Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.
Jefe de centro de logística - Murcia
19 d’oct.CONFIDENCIAL
Murcia, ES
Jefe de centro de logística - Murcia
CONFIDENCIAL · Murcia, ES
. ERP
Responsable de Centro Logístico
Sobre la oportunidad
Importante compañía multinacional del sector logístico e industrial busca incorporar un/a Responsable de Centro Logístico para liderar una operación de distribución y almacenaje de alta complejidad.
La persona seleccionada será responsable de garantizar la excelencia operativa, el cumplimiento de los niveles de servicio, la gestión de los recursos y el desarrollo de los equipos, contribuyendo al crecimiento y rentabilidad de la operación.
Misión del puesto
Dirigir y coordinar la actividad de un centro logístico, asegurando el cumplimiento de los objetivos operativos, económicos y de calidad, así como el desarrollo del equipo y la satisfacción del cliente.
Principales responsabilidades
- Liderar la gestión integral de la operación logística del centro.
- Garantizar el cumplimiento de los indicadores de servicio, productividad, calidad y seguridad.
- Gestionar y desarrollar equipos multidisciplinares, promoviendo una cultura de alto rendimiento y mejora continua.
- Supervisar la planificación de recursos humanos y operativos para asegurar la eficiencia de la actividad.
- Analizar y realizar seguimiento de los principales KPIs del negocio, implementando planes de acción cuando sea necesario.
- Gestionar la relación con clientes y principales interlocutores del negocio.
- Impulsar iniciativas de mejora continua, optimización de procesos e innovación operativa.
- Asegurar el cumplimiento de la normativa en materia de Seguridad y Salud, Calidad y Medio Ambiente.
- Gestionar presupuestos, controlar costes operativos y asegurar el cumplimiento de los objetivos financieros de la operación.
- Liderar proyectos de transformación y mejora de procesos dentro del centro logístico.
Requisitos
Formación
- Titulación universitaria en Ingeniería, ADE, Logística, Supply Chain o áreas afines.
- Se valorará formación complementaria en gestión de operaciones, Lean Management o mejora continua.
Experiencia
- Experiencia consolidada gestionando operaciones logísticas, centros de distribución o entornos operativos de gran volumen.
- Experiencia en liderazgo de equipos y gestión de mandos intermedios.
- Experiencia en gestión de KPIs, productividad y control de costes.
- Experiencia en entornos orientados a la mejora continua y excelencia operacional.
Conocimientos
- Gestión de operaciones logísticas y cadena de suministro.
- Planificación de recursos.
- Gestión de equipos.
- Lean Logistics y mejora continua.
- Análisis de indicadores operativos.
- Herramientas de gestión de almacenes (WMS) y sistemas ERP.
Idiomas
- Español nativo o bilingüe.
- Inglés nivel intermedio-alto.
Se ofrece
- Incorporación a una compañía multinacional líder en su sector.
- Posición estratégica con alto impacto en el negocio.
- Proyecto estable con recorrido profesional.
- Entorno dinámico y orientado a la mejora continua.
- Paquete retributivo competitivo acorde a la experiencia aportada.
Tipo de contrato: Indefinido
Modalidad: Presencial