Ofertas de empleo para Comercial y Ventas en Madrid

• Nivel de experiencia---
• Tipo de contratoFreelance
• PublicadaNueva

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Actualmente estamos en búsqueda, para un cliente del sector de repuestos y componentes para automoción, de un/a Comercial para incorporarse a su equipo en la Comunidad de Madrid.

Buscamos una persona con perfil comercial, orientada al cliente y con conocimiento del sector automoción, que quiera desarrollarse en una posición dinámica combinando trabajo en campo y gestión comercial.

Tu función principal será desarrollar la actividad comercial en la zona asignada, realizando tanto captación de nuevos clientes como seguimiento y fidelización de cuentas existentes.

Entre tus responsabilidades estarán:

• Visita y gestión comercial de clientes en la Comunidad de Madrid.
• Captación de nuevas cuentas y desarrollo de negocio
• Seguimiento y mantenimiento de la cartera de clientes existente.
• Elaboración y seguimiento de presupuestos y propuestas comerciales.
• Coordinación y gestión de tareas administrativas relacionadas con la actividad comercial.
  
  

Se ofrece:

• Salario bruto anual entre 32.000 € y 34.000 €.
• Coche de empresa para el desarrollo de la actividad comercial.
• Contrato inicial a través de ETT, con posterior incorporación a plantilla.
• Horario: de lunes a viernes de 09:00 a 14:00 y de 15:30 a 18:30.
• Proyecto estable dentro de una empresa consolidada en el sector.
• Incorporación inmediata.
  
  

Requisitos mínimos

• Experiencia o conocimiento en el sector de automoción (repuestos, rodamientos, piezas de recambio o componentes mecánicos industriales).
• Perfil comercial, con capacidad de relación con clientes y desarrollo de negocio.
• Carnet de conducir.
  
  

#Safeguard Global Staff Leasing

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office Excel

Sales

Permanent

Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

We are seeking a passionate and entrepreneurial team player to lead and execute a strategic plan for the Builders channel and selected customers within the Kitchen Retail channel.

Reporting to the Head of Sales Spain, you will join a fast-growing organization in the household appliances sector, taking on a role with significant autonomy and responsibility.

This role requires close collaboration with various departments, including Marketing, Trade Shopper Marketing, Finance, and Demand Planning.

As Key Account Manager for online pure players and omnichannel retailers, you will own the relationship and performance of national e-commerce accounts and other Brick and click national accounts (e.g., Amazon) and the online businesses of major retailers in Spain. You will manage sales targets, profitability, and digital visibility, creating long-term, win–win partnerships.

Location

The role is based in Alcobendas (Madrid).

Nationwide travel to visit customers is required.

What you’ll do:

• Lead the end-to-end relationship with key online customers, looking beyond current-year sales to build sustainable, long-term growth.
• Own the commercial plan: pricing, promo calendar, terms, and P&L for your accounts, maximizing turnover and optimizing profitability.
• Cooperate and collaborate with the e-trade operations department to have : assortment strategy, content quality (A+), ratings & reviews, SEO/SEM coordination, availability, and search share.
• Plan and negotiate online campaigns and brand activations (e.g., Prime Day, Black Friday, Cyber Week), coordinating with Trade Marketing and Supply Chain.
• Monitor performance via dashboards (sell-in, sell-out, traffic, conversion, basket, returns) and act on insights to improve KPIs.
• Ensure on-time deliveries and resolve operational issues quickly, acting as the internal link with Customer Service, Logistics, Finance, and Marketing.
  
  

Who you are:

• Solid experience in key account management within a multinational environment focusing on online/e-commerce accounts.
• University degree, preferably in Business, Economics, or a related field.
• Proven experience managing pure players and online businesses of large retailers in Spain (e.g., Amazon, marketplaces, and omnichannel partners).
• Strong understanding of digital marketing and e-commerce levers: content, search, media, CRM, promo mechanics, and conversion optimization.
• Advanced analytical skills with a data-driven mindset; ability to translate insights into commercial actions (pricing, promo, media, content).
• Strong marketing acumen and excellent sales and negotiation skills.
• Proficiency in Microsoft Office tools, advanced MS Excel and proficiency with analytics dashboards and e-commerce tools.
• Excellent presentation and communication skills.
• Fluent Spanish and English (mandatory due to contact with internal and external stakeholders at international level).
  
  

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . Google Analytics Google Ads

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Nuestra cultura y nuestras personas son el motor de WPP Media, y nos impulsan a ofrecer experiencias excepcionales. En este rol, tu contribución será clave para vivir y promover nuestros valores:

• Ser Extraordinario: Liderando colectivamente para inspirar una creatividad transformadora.
• Ser Abierto: Equilibrando las experiencias de las personas y los clientes, cultivando la confianza.
• Ser Optimista: Impulsando el crecimiento y el desarrollo para movilizar a toda la empresa.
  
  

Tu rol y contribución

Actualmente, desde nuestro equipo de Client Services buscamos un/a Digital Account Manager que impulse la gestión de cuentas clave, asegurando la excelencia en la ejecución de campañas y fortaleciendo la relación con nuestros clientes para impulsar su crecimiento.

En este rol, tendrás la oportunidad de:

• Supervisar campañas digitales (con foco en Display, Social y Programatica) y offline, asegurando que la táctica responde a los objetivos del cliente.
• Gestionar la relación con clientes clave, entendiendo sus necesidades para garantizar su satisfacción y fidelización.
• Transformar los briefings de cliente en planes de acción tácticos y claros para los equipos internos.
• Controlar los presupuestos de las cuentas, gestionando desviaciones y preparando reportes para equipos internacionales.
• Participar en el desarrollo de la estrategia de cliente y mejorar la coordinación entre los departamentos.
  
  

¿Qué buscamos en ti?

• A partir de 4 años de expeiriencia en gestión de cuentas en agencias de medios.
• Experiencia demostrable en la planificación y ejecución de campañas de medios off y on, con un enfoque principal en el área digital.
• Habilidad para interpretar briefs de clientes y traducirlos en planes de acción claros y efectivos.
• Capacidad para gestionar presupuestos, realizar seguimiento de costes y elaborar reportes financieros.
• Conocimiento de herramientas de analítica y reporting. Se valorará el conocimiento en Google Analytics (GA4).
• Conocimiento de plataformas de marketing digital (Google Ads, Meta Ads) y del ecosistema AdTech (DV360, Amazon DSP).
• Conocimiento de soportes tradicionales (TV, Radio, OOH) para contribuir a una visión integrada de medios.
• Nivel de inglés avanzado, tanto hablado como escrito, para comunicarte de forma fluida con clientes y equipos internacionales.
• Excelentes habilidades de comunicación, proactividad y una gran capacidad de organización para gestionar múltiples proyectos.
• Visión estratégica, curiosidad y una mente analítica para interpretar datos y proponer soluciones innovadoras.
• Título universitario en Publicidad, Comunicación, Marketing o un campo similar.
  
  

Vida en WPP Media y beneficios

En WPP Media, invertimos en nuestra gente, impulsando tu crecimiento profesional con la misma pasión con la que lideramos la inversión responsable en medios. Formar parte de nuestro equipo significa acceder a una red global de conocimiento y oportunidades, donde podrás expandir tus horizontes y estar siempre a la vanguardia del sector. Además de un entorno de trabajo dinámico y desafiante, en WPP Media nos preocupamos por tu bienestar y equilibrio. Por ello, ofrecemos un paquete de beneficios pensado para ti:

• Flexibilidad: Disfruta de un modelo híbrido de teletrabajo en Madrid, complementado con flexibilidad horaria en la entrada y salida.
• Bienestar y ventajas: Accede a un plan de Retribución Flexible que se adapta a tus necesidades, subvención del menú diario y café y fruta en la oficina.
• Cuidado personal: Fomentamos tu salud y bienestar con clases de Yoga/Pilates y la posibilidad de sesiones de fisioterapia.
  
  

Próximos pasos

Si te identificas con esta oportunidad y quieres formar parte de WPP Media, ¡nos encantaría conocerte!. Envíanos tu candidatura y, si tu perfil encaja con lo que buscamos, nos pondremos en contacto contigo. Para cualquier duda, puedes contactar con nosotros en [email protected].

WPP Media ofrece igualdad de oportunidades y considera las candidaturas para todos los puestos sin distinción de raza, color, sexo, identidad de género, orientación sexual, religión, nacionalidad, embarazo, nacimiento de un hijo/a, condiciones médicas o discapacidad.

Para obtener más información sobre cómo procesamos la información que nos proporcionas consulta nuestra Política de Privacidad (https://www.wppmedia.com/pages/privacy-policy).

#Hiring #WPPMedia #ClientServices #DigitalMarketing #AccountManager

Please read our Privacy Notice for more information on how we process the information you provide.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

L'entreprise

Walter Learning conçoit, produit et dispense des formations en ligne à destination des professionnels et des personnes qui cherchent à construire leur avenir professionnel.

Alliant création de contenus pédagogiques et expertise technologique, nous produisons nos formations en interne avec des spécialistes reconnus, et les diffusons sur notre plateforme développée maison.

Nous Adressons Trois Marchés

• Les professionnels de santé, via Walter Santé
• Les actifs souhaitant se former à des compétences transverses ou à des métiers porteurs
• Les étudiants et entreprises engagés dans l’alternance
  
  

Depuis 2019, Walter Learning connaît une croissance continue : 130 000 formations dispensées à fin 2025, près de 20 M€ de chiffre d’affaires en 2025, rentable dès le premier jour et sans levée de fonds.

Notre ambition : proposer un nouveau modèle de formation professionnelle alliant flexibilité, créativité et exigence.

Description Du Poste

Notre bureau dans le centre de Madrid se développe et nous recherchons un(e) Commercial(e) francophone.

En tant que Commercial(e) / Conseiller(ère) en formation chez Walter Learning, vous contribuez directement à la croissance de l’entreprise en participant au développement commercial de notre offre de formation.

Votre mission est d’identifier, convaincre et accompagner nos prospects en vous appuyant sur une organisation commerciale structurée, des outils performants et des objectifs clairs.

Votre activité s’inscrit pleinement dans un métier commercial, centré sur la vente par téléphone. Vous intervenez tout au long du cycle de vente, en vous adaptant aux interlocuteurs et à l’offre concernée (formations Santé ou généralistes, ou en alternance), et possiblement après pour garantir le suivi et la complétion du parcours de formation de nos apprenants.

Vos Missions Principales Sont Les Suivantes

• Qualifier et traiter des leads (entrant ou via des campagnes de prospection ciblées);
• Comprendre les besoins des prospects (particuliers, professionnels de santé, entreprises, etc.);
• Présenter nos offres de formation de manière claire, convaincante et personnalisée grâce au discour et consignes de vente;
• Accompagner la décision d’achat, y compris sur les aspects administratifs et de financement;
• Assurer l'implication des apprenants jusqu'au bout de leur parcours de formation et garantir leur satisfaction;
• Utiliser quotidiennement les outils commerciaux à disposition (CRM, téléphonie…);
• Atteindre les objectifs mensuels de chiffre d’affaires et de performance.
  
  

Le poste est en français exclusivement.

Postes Synonymes

#Sales #Business Developer #BDR #BtoC # B2C #Téléopérateur #Commercial sédentaire #Télévendeur #Téléprospecteur #Téléconseiller #Customer Success #Support #Conseiller commercial

Profil recherché

Vous Avez

• un goût pour la vente, la relation client et les objectifs commerciaux
• une très bonne capacité d’écoute active et de compréhension des besoins
• une aisance téléphonique. Vous fêtes dynamique et avez une certaine capacité à convaincre
• beaucoup de rigueur dans l’application des consignes de vente
• une expérience dans un poste commercial ou de relation client appréciée
• Idéalement vous maîtrisez les outils digitaux (CRM, téléphonie, etc.)
  
  

Pourquoi nous rejoindre ?

• Nous avons une politique concrète de promotion interne et un parcours de carrière défini pour les équipes commerciales. Rejoindre ce projet, c’est avoir l’opportunité de progresser professionnellement, en relevant des défis toujours plus grands et variés : évolution vers un autre processus de vente, du management, un autre département, un autre pays…
• Nous proposons des CDI de 39 heures et nous engageons à favoriser l’équilibre de vie pro-perso de nos collaborateurs;
• Nos équipes sont très diversifiées, essentiellement d'un point de vue métier (ingénierie pédagogique, production audiovisuelle, IT, vente à distance, marketing etc.). A l'intersection entre une entreprise tech et une boîte de production, vous pourrez découvrir chez Walter Learning des métiers différents;
• Walter Learning est présent dans plusieurs grands centres urbains, dans des bureaux modernes et toujours très bien localisés;
• Nous proposons à tous nos collaborateurs d’accéder en illimité à l’ensemble de notre catalogue de formations.
  
  

Déroulement des entretiens

• Rencontre avec un membre de l’équipe RH
• Rencontre avec un team leader
• Rencontre avec un associé

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . Cloud Coumputing

In this position, the primary responsibility is to drive and manage the technical evaluation stage of partner-led prospects and opportunities. The role works in tandem with both the sales team and Cynet partners, acting as a technical advisor and product expert. The ideal candidate can clearly articulate Cynet’s technology and positioning to both business and technically oriented audiences, including partners and end customers, throughout the sales cycle.

The individual must be self-motivated, comfortable working in a fast-paced environment, and accustomed to travel.

What will you do:

• Manage and coordinate all technical requirements in the partner driven sales process
• Act as a trusted technical advisor for partners, prospects, and customers
• Perform business and technical discovery and deliver technical demonstrations in face to face meetings and web sessions
• Support partners in responding to RFIs/RFPs and technical questionnaires
• Convey partner and customer requirements to Product Management teams
• Design solution implementations according to customer technical requirements and business needs
• Deploy and implement the Cynet solution, from acceptance planning through installation and resolution of deployment issues
• Understand the attack lifecycle and clearly position where the Cynet solution detects, prevents, and remediates threats
• Articulate and demonstrate the Cynet solution and position products and services versus competitors to technical teams, business stakeholders, and C-level executives

Requirements:

• BS/BA/MBA or equivalent relevant experience
• Prior pre sales experience in Endpoint Security, Enterprise Networking, or IT Security solutions
• In depth knowledge of security industry trends, technologies, governance, risk management, endpoint solutions, and compliance requirements
• Excellent verbal and written communication skills, with the ability to present to both technical and non technical audiences
• Ability to work independently and collaboratively as part of a team
• Strategic, professional approach to technical selling with a strong understanding of customer and partner expectations
• Knowledge of one or more of the following: IDS/IPS, NGFW, SIEM, EPP, etc.
• Strong analytical and problem solving skills
• Experience administering and architecting cloud based endpoint security solutions
• Highly motivated self starter requiring minimal day to day management
• Willingness to travel (up to ~40%, higher during peak periods)

About Us:

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

L'entreprise

Walter Learning conçoit, produit et dispense des formations en ligne à destination des professionnels et des personnes qui cherchent à construire leur avenir professionnel.

Alliant création de contenus pédagogiques et expertise technologique, nous produisons nos formations en interne avec des spécialistes reconnus, et les diffusons sur notre plateforme développée maison.

Nous Adressons Trois Marchés

• Les professionnels de santé, via Walter Santé
• Les actifs souhaitant se former à des compétences transverses ou à des métiers porteurs
• Les étudiants et entreprises engagés dans l’alternance
  
  

Depuis 2019, Walter Learning connaît une croissance continue : 130 000 formations dispensées à fin 2025, près de 20 M€ de chiffre d’affaires en 2025, rentable dès le premier jour et sans levée de fonds.

Notre ambition : proposer un nouveau modèle de formation professionnelle alliant flexibilité, créativité et exigence.

Description Du Poste

Notre bureau dans le centre de Madrid se développe et nous recherchons un(e) Commercial(e) francophone.

En tant que Commercial(e) / Conseiller(ère) en formation chez Walter Learning, vous contribuez directement à la croissance de l’entreprise en participant au développement commercial de notre offre de formation.

Votre mission est d’identifier, convaincre et accompagner nos prospects en vous appuyant sur une organisation commerciale structurée, des outils performants et des objectifs clairs.

Votre activité s’inscrit pleinement dans un métier commercial, centré sur la vente par téléphone. Vous intervenez tout au long du cycle de vente, en vous adaptant aux interlocuteurs et à l’offre concernée (formations Santé ou généralistes, ou en alternance), et possiblement après pour garantir le suivi et la complétion du parcours de formation de nos apprenants.

Vos Missions Principales Sont Les Suivantes

• Qualifier et traiter des leads (entrant ou via des campagnes de prospection ciblées);
• Comprendre les besoins des prospects (particuliers, professionnels de santé, entreprises, etc.);
• Présenter nos offres de formation de manière claire, convaincante et personnalisée grâce au discour et consignes de vente;
• Accompagner la décision d’achat, y compris sur les aspects administratifs et de financement;
• Assurer l'implication des apprenants jusqu'au bout de leur parcours de formation et garantir leur satisfaction;
• Utiliser quotidiennement les outils commerciaux à disposition (CRM, téléphonie…);
• Atteindre les objectifs mensuels de chiffre d’affaires et de performance.
  
  

Le poste est en français exclusivement.

Postes Synonymes

#Sales #Business Developer #BDR #BtoC # B2C #Téléopérateur #Commercial sédentaire #Télévendeur #Téléprospecteur #Téléconseiller #Customer Success #Support #Conseiller commercial

Profil recherché

Vous Avez

• un goût pour la vente, la relation client et les objectifs commerciaux
• une très bonne capacité d’écoute active et de compréhension des besoins
• une aisance téléphonique. Vous fêtes dynamique et avez une certaine capacité à convaincre
• beaucoup de rigueur dans l’application des consignes de vente
• une expérience dans un poste commercial ou de relation client appréciée
• Idéalement vous maîtrisez les outils digitaux (CRM, téléphonie, etc.)
  
  

Pourquoi nous rejoindre ?

• Nous avons une politique concrète de promotion interne et un parcours de carrière défini pour les équipes commerciales. Rejoindre ce projet, c’est avoir l’opportunité de progresser professionnellement, en relevant des défis toujours plus grands et variés : évolution vers un autre processus de vente, du management, un autre département, un autre pays…
• Nous proposons des CDI de 39 heures et nous engageons à favoriser l’équilibre de vie pro-perso de nos collaborateurs;
• Nos équipes sont très diversifiées, essentiellement d'un point de vue métier (ingénierie pédagogique, production audiovisuelle, IT, vente à distance, marketing etc.). A l'intersection entre une entreprise tech et une boîte de production, vous pourrez découvrir chez Walter Learning des métiers différents;
• Walter Learning est présent dans plusieurs grands centres urbains, dans des bureaux modernes et toujours très bien localisés;
• Nous proposons à tous nos collaborateurs d’accéder en illimité à l’ensemble de notre catalogue de formations.
  
  

Déroulement des entretiens

• Rencontre avec un membre de l’équipe RH
• Rencontre avec un team leader
• Rencontre avec un associé

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. SaaS Office

#SAS

Account Executive – Financial Services - Hybrid

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About The Job

The team is hiring a Account Executive to assist customers and prospects in shaping their strategies and modernizing their banking solutions.

The role involves an advanced and strategic understanding of business challenges, presenting SAS solutions, and building relationships with this key account. The focus will be on driving growth within this bank by leveraging existing relationships and creating new ones. As a Senior AE you will drive successful outcomes, learn from industry leaders, and make a lasting impact by turning complex challenges into meaningful solutions.

The role will be based from our office in Madrid and will require traveling as per business needs. We offer a flexible, hybrid environment to work.

As an Account Executive – Financial Services, you will

• Be responsible for achievement of total software revenue target and management business objectives.
• Engage with your assigned client to position SAS solutions.
• Develop strategies to modernize customer engagement for this key client.
• Build and maintain relationships, influencing long-term strategies and engaging with C-level decision-makers.
• Provide expertise in industry, business, and marketing technology to close deals in your assigned territory.
• Support lead-generation activities and integrate strategies into account plans, qualifying based on business and technical fit.
• Develop opportunities and create compelling proposals to communicate the value of SAS solutions, collaborating with internal teams
• Support the closure of complex sales and assist with pricing and licensing negotiations.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
  
  

Required Qualifications

• Solid experience in selling compl ex software solutions.
• Previous experience of working with clients in the banking sector.
• Experience in identifying and solving business challenges within the banking industry .
• Demonstrated experience in account mapping and in navigating in complex ecosystem.
• Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team.
• Knowledge of SaaS complex solution sales ideally with a focus on data analytics, AI, and Generative AI. Awareness of SAS solutions and services preferred.
• Fluen t in English and in Spanish.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  
  

Additional Competencies, Knowledge And Skills

• Sales Planning: Develops and executes strategic sales plans to achieve revenue targets and drive business growth.
• Customer Centricity: Prioritizes customer needs and delivers tailored solutions that enhance satisfaction and loyalty.
• Relationship Building: Cultivates strong, trust-based relationships with clients and stakeholders to foster long-term partnerships.
• Obstacle Navigation: Proactively identifies and overcomes challenges to maintain momentum and deliver results.
• Insight Driven Value Creation: Leverages data and market insights to craft compelling value propositions that address client pain points.
• Self-Motivation: Demonstrates initiative and drive to exceed goals independently in a fast-paced, target-driven environment.
  
  

Benefits Highlights

• You will receive a competitive salary package and fringe benefits.
• You will grow in an energizing and flexible environment.
• You will enjoy flexibility as we operate in a hybrid model.
  
  

You are welcome here

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.

#financialservicesfeb2026

• Nivel de experiencia---
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Teletrabajo .

Servinform, compañía líder en externalización de servicios, con presencia en España, Europa y LATAM, busca incorporar un/a Director/a de Operaciones de Contact Center para liderar la línea de negocio, impulsando la eficiencia, el crecimiento y la evolución del modelo operativo en un entorno dinámico e internacional.

Misión del puesto

Liderar y desarrollar la línea de negocio de Contact Center, garantizando la excelencia operativa, la rentabilidad y el crecimiento sostenible. Será responsable de definir el modelo operativo, impulsar la transformación y asegurar un servicio de alto valor para los clientes.

Responsabilidades principales3. Liderazgo y gestión de equipos

• Dirección operativa
• Liderar la operación global de contact center.
• Garantizar el cumplimiento de SLAs, calidad de servicio y objetivos de negocio.
• Definir e implantar el modelo operativo, asegurando eficiencia y escalabilidad.
• Supervisar el control presupuestario, costes y rentabilidad de la línea.
• Identificar oportunidades de crecimiento, mejora y optimización
• Gestión y control de proyectos
• Gestionar la relación con clientes estratégicos.
• Impulsar el crecimiento de la línea mediante nuevas oportunidades y servicios Supervisar la correcta ejecución de servicios y cumplimiento contractual.
• Participar en procesos comerciales, propuestas y desarrollo de soluciones
• Definir KPIs y cuadros de mando para seguimiento de negocio y operaciones.
• Dirigir equipos multidisciplinares.
• Coordinar estructuras operativas en entornos multiculturales.
• Dimensionar equipos según necesidades y evolución del negocio.
• Impulsar una cultura orientada a resultados, eficiencia y calidad.
• Desarrollar talento y liderazgo dentro de la organización.
  
  

¿Qué ofrecemos?

• Rol estratégico con alto nivel de autonomía e influencia.
• Impacto directo en la rentabilidad, operaciones y modelo operativo global.
• Entorno profesional estable, exigente y en plena transformación.
• Retribución competitiva acorde a la experiencia aportada.
• Contrato indefinido. Horario:
• Modelo híbrido de trabajo (teletrabajo + presencial).
• Convenio: Consultoría. Categoría: Área 1
  
  

**Ningún sector de nuestra sociedad puede ser entendido sin la igualdad entre hombres y mujeres, así como la integración de las personas con discapacidad. Por eso, en Grupo Servinform enfocamos la igualdad y diversidad como un factor elemental para el progreso social, trabajando día a día para cumplir este objetivo.**

Requisitos mínimos

Experiencia

• Más de 8 años en dirección de operaciones en contact center, BPO o entornos similares.
• Experiencia gestionando unidades de negocio o grandes cuentas.
• Experiencia en transformación operativa y mejora de eficiencia.
• Valorable experiencia en entornos internacionales.
  
  

Competencias

• Orientación a resultados y fuerte capacidad analítica.
• Liderazgo transformacional y visión estratégica.
• Capacidad para tomar decisiones basadas en datos.
• Alta orientación a eficiencia, control y mejora continua.
• Inglés nivel negociación.
• Disponibilidad para viajar de forma nacional o internacionalmente, principalmente dentro de España y Colombia.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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Job Description

About us 

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value! 

About The Role

The role reports into the Commercial Director and will mainly support the Iberian market but will also have close connections and collaboration with Global Sales to ensure market alignment to Global strategy, vision and best practice and DBS. Key stakeholders within the market: Channel & Sales directors, Sales managers and Activation Managers in each channel.

Although no direct P&L responsibility the role is there to influence growth opportunities across the full market P&L which could be ranging from improving the effectiveness of the RtC to deliver NSV upside via better outlet execution to improve the efficiency of the RtC to allow for re-investment behind the best growth drivers.

It also covers other business transformation projects that will impact the market P&L.

Your Key Accountabilities

The Commercial Transformation and Business Effectiveness Manager will lead initiatives to drive strategic change and enhance operational efficiency within Diageo's commercial operations in Iberia. This role is critical in ensuring that Diageo remains competitive by implementing innovative solutions that improve business processes, optimize resource allocation, and maximize revenue growth.

• Strategic Leadership: Develop and execute a comprehensive transformation strategy that aligns with Diageo's overall business objectives. Focus on enhancing commercial capabilities and driving sustainable growth.
• Process Optimization: Identify opportunities for process improvements across the commercial function. Implement best practices to streamline operations, reduce costs, and increase productivity.
• Change Management: Lead change management efforts to ensure successful adoption of new processes and technologies. Engage with stakeholders at all levels to foster a culture of continuous improvement.
• Performance Measurement: Establish metrics to evaluate the effectiveness of transformation initiatives. Regularly assess performance against targets and implement corrective actions as needed.
• Cross-Functional Collaboration: Work closely with key departments such as sales, marketing, finance, supply chain, and IT to ensure alignment on transformation goals. Facilitate effective communication between teams to drive project success.
• Innovation & Technology Integration: Leverage emerging technologies to enhance business effectiveness. Stay abreast of industry trends and incorporate relevant innovations into Diageo's operations.
  
  

Team Management: Lead a diverse team of professionals dedicated to commercial transformation efforts. Provide mentorship, guidance, and support to foster professional development within the team

About You

• Fluency in Spanish and English.
• Extensive experience in leading commercial transformation or business effectiveness roles within the FMCG industry.
• Strong analytical skills with a proven track record of delivering measurable improvements.
• Excellent leadership abilities with experience managing cross-functional teams.
• Exceptional communication skills with the ability to influence stakeholders at all levels.
• Results-driven mindset focused on delivering tangible business outcomes.
• Adaptable team player who thrives in a fast-paced environment.
• Experience of change and success management in theory and practice.
• Proven track record in managing high-performing teams with strong leadership abilities.
• Ability to link strategy and detailed analysis into compelling and detailed business cases.
• Finding creative solutions, creative and flexible mind will allow to find the best solution for improving the delivery from these programs.
  
  

Working with us

Flexible Working: Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits

We recognise and value performance, offering our people a highly competitive Rewards and Benefits including the following among others:

• Modern work life balance policies and wellbeing activities.
• Employee Assistance Programme.
• WellHub (GymPass).
• Incentive plan that rewards you for delivering phenomenal performance.
• Our product discounts.
• Health insurance.
• Life and accident insurance coverage.
• Industry leading functional and leadership capability trainings.
  
  

Diversity

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Worker Type

Regular

Primary Location:

Madrid

Additional Locations :

Job Posting Start Date

2026-02-05