Ofertas de empleo para Atención al cliente en Madrid

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

¿Te apasionan los viajes🛫, la cultura🗽, el ocio🎡 y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.

Si quieres conquistar el mundo con nosotros, ¡te estamos esperando🚀!

¿Cómo será tu día a día?

• Gestor/a de Preventa, Reservas y Postventa.
• Atención y asesoramiento a nuestros clientes.
• Gestión de reservas a través de los distintos medios de contacto (formulario web, mail, chat, RRSS, teléfono...).
• Gestión con proveedores.
  
  

• Valorable Grado en Turismo, Periodismo o cualquier otra titulación relacionada con la posición.
• Español alto (C1).
• Inglés alto (C1).
• Disponibilidad para trabajar en turno fijo de mañana (7am a 14hrs) de lunes a domingo, con fines de semana alternos al mes y posibilidad de teletrabajo.
• Experiencia previa de al menos 1 años en roles de servicio al cliente específicamente en gestión de canales de atención instantáneos.
• Valorable experiencia en el sector turístico.
  
  

• Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español💃🏽.
• Espíritu joven, viajero y gran ambiente de trabajo. ¡+20 nacionalidades🌏!
• Hay vida más allá del trabajo: Flexibilidad horaria (gestionas tu horario de entrada y salida), jornada intensiva en verano, modalidad de trabajo híbrida, así como otras medidas de conciliación.
• ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año.
• Eventos de teambuilding 🎉 (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.)
• Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.
• ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina 🍊 y co-financiamos el gimnasio🧘🏽♀️.
• Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.
• Podrás disfrutar de nuestras más de 90.500 actividades con un super descuento.
• Trabajarás en el corazón de Madrid. Oficinas en plena Gran Vía.
• En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Salesforce

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As Customer Experience Manager you´ll be responsible for overseeing and enhancing the entire customer journey within an automotive dealership or service center. This role focuses on delivering exceptional service experiences across all customer touchpoints, from sales inquiries to post-purchase service and support. The Automotive CX Manager works to ensure that customers receive consistent, high-quality experiences, leading to increased satisfaction, loyalty, and retention. This position requires an in-depth understanding of the automotive industry, customer behavior, and operational processes.

What You’ll Be Doing

• Customer Experience Strategy Development
• Develop and implement a comprehensive customer experience strategy that aligns with the company’s values, goals, and customer expectations.
• Ensure the customer journey across sales, service, parts, and repair operations is seamless and exceeds customer expectations.
• Lead initiatives to improve the customer experience both online (e.g., website, digital communication) and offline (e.g., dealership visits, service appointments).
• Customer Journey Mapping
• Analyze and map the customer journey across various stages: from vehicle purchase to service and maintenance.
• Identify key customer touchpoints and work to enhance those experiences, whether it’s in the showroom, during test drives, or through after-sales services.
• Work with cross-functional teams (sales, service, parts, and finance) to ensure smooth integration and alignment of customer experience initiatives.
• Customer Feedback and Insights
• Monitor and analyze customer feedback using surveys, reviews, social media, and direct communication to assess satisfaction levels and uncover areas for improvement.
• Develop strategies based on customer insights to address issues, improve processes, and enhance customer interactions.
• Track key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to measure success and drive improvements.
• Operational Process Improvement
• Identify inefficiencies in operational processes (e.g., service booking, inventory management) that affect the customer experience and work with relevant teams to implement solutions.
• Ensure that service operations are optimized for convenience, speed, and quality, minimizing customer wait times and maximizing satisfaction.
• Staff Training and Development
• Provide training and coaching to customer-facing teams (sales staff, service advisors, technicians, etc.) on best practices for customer interactions and delivering exceptional service.
• Ensure that all employees are knowledgeable about the company’s products, services, and customer care policies, with a focus on automotive-specific knowledge.
• Promote a customer-first mindset throughout the dealership or service center.
• Collaboration Across Teams
• Work closely with marketing, sales, and service teams to ensure consistency in customer messaging, promotions, and experiences.
• Ensure alignment between customer experience strategies and operational goals, working with managers from different departments to drive holistic improvement.
• Brand Alignment and Communication
• Ensure the customer experience aligns with the brand’s values and messaging.
• Develop communication strategies that clearly articulate the company’s value proposition to customers, fostering trust and brand loyalty.
• Customer Experience Reporting and Analytics
• Regularly report on customer experience metrics and key performance indicators (KPIs) to senior leadership.
• Use analytics tools to measure the effectiveness of customer experience strategies and identify areas for improvement.
  

• Customer-Centric Mindset
• A strong focus on understanding customer needs and expectations, with a passion for delivering exceptional experiences.
• Ability to anticipate customer concerns and proactively address them.
• Leadership and Team Management
• Ability to lead and motivate cross-functional teams to deliver exceptional customer experiences.
• Strong coaching and mentoring skills to help employees develop customer service skills and product knowledge.
• Communication Skills
• Excellent verbal and written communication skills to effectively engage customers and team members.
• Ability to present data and insights to senior management, demonstrating the impact of customer experience initiatives.
• Problem-Solving and Critical Thinking
• Strong problem-solving skills to address customer concerns, resolve complaints, and identify systemic issues that impact the customer experience.
• Ability to think critically and make decisions that balance customer needs with business objectives.
• Automotive Knowledge
• In-depth understanding of the automotive industry, including vehicles, parts, services, warranties, and repair processes.
• Knowledge of automotive sales processes and how they intersect with customer experience.
• Customer Feedback Analysis
• Proficiency in collecting and analyzing customer feedback through surveys, reviews, and other methods.
• Experience using customer satisfaction measurement tools such as NPS, CSAT, and CES.
• Project Management
• Strong organizational skills to manage multiple initiatives and projects simultaneously.
• Ability to work within deadlines and coordinate efforts across different teams and departments.
• Technology Proficiency
• Familiarity with customer relationship management (CRM) software (e.g., Salesforce, HubSpot) and customer experience platforms.
• Knowledge of digital tools to enhance customer engagement, such as chatbots, social media monitoring, and automated communication systems.
• Data-Driven
• Ability to analyze customer data, identify trends, and leverage insights to improve the customer journey.
• Proficiency with reporting and analytics tools to track and report on KPIs.
• Empathy and Emotional Intelligence
• Ability to connect with customers on an emotional level, showing empathy and understanding in all interactions.
• Strong emotional intelligence to handle sensitive customer situations and ensure positive outcome.
  
  

• A bachelor’s degree in business, marketing, automotive management, or a related field.
• Additional certifications in customer experience management or automotive industry training (e.g., Certified Customer Experience Professional) are a plus.
• Proven experience in customer experience management, particularly within the automotive industry, with a strong understanding of the customer lifecycle.
• Previous roles in sales, service, or management within an automotive dealership or service center.
  
  

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
  
  

• Nivel de experiencia---
• Tipo de contratoConsultor
• PublicadaNueva

Teletrabajo .

About Alignerr

Alignerr works with AI labs that need high‑quality, human‑created descriptions of film and video. Our teams help models understand not just “what is on screen,” but how a scene is staged, paced, and emotionally framed.

Role Overview

The Film Scene Description Specialist reviews short scenes and produces structured beat-by-beat visual descriptions. This role focuses on describing scene flow, camera behavior, blocking, pacing, and emotional tone strictly through visual information, without relying on dialogue.

What You’ll Do

• Watch scenes and break them into visual beats
• Describe camera movement, framing choices, pacing, and blocking
• Communicate mood and tone using purely visual indicators
• Identify key transitions, reveals, or motifs in the scene
• Follow standardized formatting for scene summaries and beat breakdowns
• Provide clarity notes where visuals are ambiguous
• Maintain consistency across a large volume of scene descriptions
  
  

• Background in film, directing, editing, cinematography, or film school
• Ability to describe scenes visually without referencing dialogue
• Strong structured writing and scene-analysis ability
• Comfort re-watching clips to ensure accuracy
  
  

• Experience with script coverage, storyboarding, or pre-vis workflows
• Understanding of scene structure and storytelling fundamentals

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 ene.

.

Lead, coach, and manage the customer care team to meet performance and quality standards

Develop and implement customer service policies, procedures, and best practices

Monitor customer interactions across channels (phone, email)

Collaborate with sales, product, and operations teams to improve customer experience

Identify trends in customer feedback and recommend process improvements

Manage staffing, scheduling, and training for the customer care team

Ensure compliance with company policies and relevant regulations

Lead, coach, and manage the customer care team to meet performance and quality standards

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice

Click on this link to read the Job Applicant's Privacy Notice

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 ene.

. Excel

Customer Experience Consultant (Temporary Position) – Madrid & Valencia 🇪🇸

Are you a customer‑oriented professional who is passionate about delivering exceptional customer experiences? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in everything you do? Are you action‑oriented and motivated by fast‑paced environments? 🚀

If so, this temporary role could be the perfect fit for you.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Madrid or Valencia, where you will become part of an exceptional team dedicated to providing outstanding service to our customers. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈. As part of a global organization at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment process
• Coordinate with stakeholders involved in shipment handling
• Orchestrate the overall flow of end‑to‑end shipments
• Provide value‑adding business solutions through strong process understanding
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely manner
• Maintain a customer‑centric approach to prevent errors and ensure continuous improvement
• Prepare and submit documentation accurately and on time, keeping stakeholders informed
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
• Identify process deviations and proactively communicate them
• Respond to enquiries promptly and escalate issues as required
• Maintain proactive communication, including participation in client calls 📞
• Record and report performance insights, highlighting service wins and failures
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader or Manager
  
  

• Relevant experience in Logistics or related fields
• Fluency in Spanish and English; Portuguese or French is a plus
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence ❤️
• Results‑driven, organized, and able to perform under pressure
• A collaborative team player 🤝
• Solid understanding of operational processes
• A sense of urgency and persistence in driving issues to closure
• A positive, proactive attitude 🌈
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 ene.

Teletrabajo .

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach
  
  
  

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
  
  
  

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 ene.

. Office

Atención al Cliente

Madrid

AELIS firma líder y especializada en la prestación de servicios de valor añadido en el ámbito de los sistemas de información. Precisa incorporar para la oficina de MADRID de forma PRESENCIAL.

UNA PERSONA PARA LA GESTIÓN DE CENTRALITA TELEFÓNICA Y ATENCIÓN AL CLIENTE

Quiénes Somos

Aelis es una consultora informática y Partner Platinum de SAGE con oficinas en Madrid, Barcelona, Bilbao, Segovia, Salamanca y Toledo. Firma líder especializada en digitalizar los procesos de gestión de las empresas.

Puesto y Misiones

Dentro de un equipo joven y dinámico en un ambiente de trabajo colaborativo y estimulante, tendrás la responsabilidad de la gestión de la Centralita Telefónica y apoyo al departamento de Atención al Cliente de la empresa.

• Recepción oficina Madrid
• Atención Telefónica en Centralita. Recepción y derivación de llamadas.
• Atención al Cliente.
• Apoyo administrativo general a otros departamentos.
• Gestión de servicios generales de la empresa.
  
  

• Disponibilidad de trabajo presencial en la oficina de Madrid (Edificio Pórtico – Calle Mahonia, 2).
• Formación profesional Grado Medio o Superior.
• Dominio de Paquete Office.
• Buena presencia.
  
  

• Experiencia en Recepción de llamadas en Centralita.
• Experiencia en Atención al Cliente.
• Experiencia en funciones similares a las descritas.
  
  

• Contrato indefinido.
• 22 días de vacaciones al año + 1 día a elegir entre el 24 o 31 de diciembre.
• Horario de septiembre a junio: 40 horas semanales de lunes a viernes. Viernes: jornada intensiva.
• Jornada intensiva julio y agosto (de lunes a viernes de 8:00h a 15:00h)
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 ene.

. REST SaaS Office

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 850,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently
  
  
  
  

• Discovery & Architecture: Lead intensive workshops with prospects to map their current procurement/HR landscapes and design a future-state "Operating Model" that integrates Malt seamlessly
• Business Case & ROI: Build sophisticated financial models to quantify the tangible value and efficiency gains of our solution for executive stakeholders
• RFP Leadership: Own the implementation methodology and solution narrative for major RFPs, ensuring our strategic value proposition is front and center
• Pilot Design: Scope and define strategic pilots, establishing the KPIs necessary to move from initial trial to full-scale enterprise deployment
• Strategic Advisory: Act as a consultant for our top clients, running Freelancer Maturity Assessments and designing comprehensive Change Management workshops
• Methodology Creation: Turn your "on-the-ground" client work into repeatable IP. You will build the frameworks, templates, and "packaged offers" that the rest of the team will use to scale
• Thought Leadership: Partner with the Marketing team to produce white papers and case studies that define Malt’s voice in the enterprise space
  
  
  
  

• Significant experience in Management Consulting, Strategic Account Management, or Enterprise Transformation (SaaS or HR-Tech preferred)
• Proven ability to redesign complex enterprise operating models and influence C-level strategy
• Proficiency in crafting executive narratives and financial models that drive deal conviction
• Experience designing scalable models with Managed Service Providers (MSP) and Vendor Management Systems (VMS)
• Strong skills in supporting strategic negotiations and aligning cross-functional teams (Legal, Finance, Product)
• Demonstrated success leading complex pilots, workshops, and multi-country transformation programs
• Fluent in English. Proficiency in French, German, Spanish, or Dutch is a plus
• High willingness to travel for client/partner meetings and industry events
  
  
  
  

• Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
• Equity: Every Malter is entitled to stock options
• Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
• Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
• Team building events organized every year
  
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 ene.

. Python Excel Power BI

We are seeking a forward-thinking

AI & Innovation Specialist

to help our strategic consultancy harness AI to enhance internal processes, generate insights, and create new AI-driven services for our clients in the pharmaceutical and healthcare sectors.

This role sits at the intersection of AI, data analysis, and business strategy, with a focus on both operational efficiency and service innovation.

A Piece of Pie is a global strategy consultancy on a mission to rethink how businesses make decisions.

We combine the human sciences with business acumen to arrive at ground-breaking solutions to improve people's lives.

Key Responsibilities

Lead AI-driven transformation initiatives.

Identify, evaluate, and implement AI tools and LLMs to enhance workflows.

Develop automation solutions.

Build and prototype AI-powered tools and services (dashboards, AI assistants, reporting tools, automated insights platforms, predictive analytics tools, etc)

Train and upskill the team on new tools and AI methodologies.

Stay updated on AI trends relevant to strategic consulting.

Requirements

Must-have:

Bachelor's or Master's degree in Business Administration (ADE) with Business Analytics, Engineering, or a related field.

Business acumen and strategic thinking.

Hands-on experience with AI and GEN AI latest solutions (LLMs (ChatGPT, Claude, Gemini, etc.), Research and synthesis tools (Perplexity, Elicit...))

Data analysis and visualization skills (Excel advanced, PowerBI, Python)

Ability to translate AI capabilities into innovative business solutions for consulting teams

Strong communication and multidisciplinary collaboration skills

Nice-to-have

Experience in consulting (pharmaceutical industry preferred)

Experience with no-code / low-code automation tools (Zapier, Make, Airtrable)

Knowledge of RAG pipelines and model fine-tuning

Experience building dashboards or reporting tools

Personal Skills

Strategic thinker, proactive, and solution-oriented

Team player capable of leading technology adoption

Strong communication

Working With Us, You Will

Expo

sure to high-impact, global strategic projects with leading companies.

Collaborate with a team of top thinkers on cutting-edge initiatives worldwide.

Direct collaboration with the CEO, gaining insight into strategic decision-making and company vision.

Opportunity to shape innovative AI-driven solutions that influence both client outcomes and internal operations.

Enjoy a flexible hybrid work environment

We're looking forward to hearing from you!

If this sounds like you, email us at ****** and attach the following:

Cover letter

CV