Ofertas de empleo para Atención al cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 mar.

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Wonderbox est le spécialiste européen des coffrets cadeaux et de la vente de loisirs sur Internet. Avec près de 600 collaborateurs et un chiffre d'affaires de 311 millions d'euros, nos produits sont distribués en France, Espagne, Italie, Belgique, Suisse, Pays-Bas, Portugal, Danemark, Suède, Norvège et USA.

Notre mission? Réaliser les rêves de nos clients et leur proposer des solutions cadeaux originales dans le monde des loisirs (bien-être, gastronomie, sport et vacances).

En tant que membre de l'équipe Wonderbox, vous serez heureux de travailler avec des collègues talentueux, motivés et dynamiques dans un environnement en constante évolution. Vous aurez l'opportunité d'évoluer au sein d'une entreprise internationale en croissance rapide et dotée d'une forte culture d'entreprise.

Description du poste :

Prácticas en Atención al Cliente

Funciones:

• Apoyar en la atención y respuesta a consultas de clientes a través de diferentes canales de comunicación.
• Colaborar en la identificación de problemas y en la propuesta de soluciones.
• Derivar los casos más complejos a los equipos correspondientes.
• Ayudar en el registro y actualización de la información de clientes y de las interacciones.
• Participar en la recopilación de opiniones de clientes para la mejora de procesos.
  
  

• Experiencia previa en el área de atención al cliente.
• Manejo básico de herramientas informáticas; se valorará experiencia o conocimientos en CRM.
• Se valorarán conocimientos de francés y/o inglés.
• Las prácticas podrán realizarse preferentemente a tiempo completo (37,5 horas semanales), aunque también existe la posibilidad de realizarlas a tiempo parcial (30 horas semanales).
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 mar.

Teletrabajo .

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.

This is a fully remote position.

What We Offer

• Competitive salary
• PTO
• Work from anywhere
• A driven, collaborative, and passionate global team
• The opportunity to build and optimize a high-performing support function
  
  

• Lead, coach, and develop a remote team of Customer Service Agents
• Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance)
• Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social)
• Oversee daily operations within our CRM (e.g., Zowie or similar platforms)
• Optimize workflows, automation, knowledge bases, templates, and SOPs
• Supervise order management in Shopify and fulfillment systems
• Oversee social media moderation and community engagement
• Collaborate cross-functionally to improve customer experience and operational efficiency
  
  

• Proven experience leading or mentoring a customer support team
• Experience managing remote teams across time zones
• Strong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reporting
• Solid knowledge of Shopify and eCommerce operations
• KPI-driven, detail-oriented, and systems-focused
• Confident communicator in written and spoken English
• Proactive leader who thrives in a fast-paced, scaling environment
• Interest in natural health is a plus
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 mar.

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The challenge

Citibox Group is looking for a proactive and customer‑focused Customer Success Agent to deliver an exceptional service experience to our users across all channels, during our Deployment of residential lockers. This role is essential to maintaining customer satisfaction, resolving incidents efficiently and ensuring that every interaction reflects our commitment to quality and professionalism.

As part of the Customer Success team, you will be on the front line of communication with our customers, helping them solve issues, managing expectations, and ensuring that their experience with Citibox is smooth, friendly, and effective. You will collaborate closely with supervisors and cross‑functional teams to escalate complex cases and contribute to continuous improvement.

This is a hands-on, high‑impact role that requires empathy, communication skills, and a strong sense of ownership.

As a Customer Success Agent, you will:

• Respond to customer inquiries through multiple channels (phone, email, etc.).
• Resolve customer claims and issues efficiently and satisfactorily.
• Manage customer expectations and provide appropriate solutions.
• Escalate complex issues to supervisors or other departments when necessary.
• Register and track incidents reported by customers, ensuring accurate documentation.
• Resolve incidents quickly and effectively, keeping customers informed throughout the process.
• Perform additional tasks related to the area as needed.

Who are you

• Someone who thrives in customer‑facing environments and enjoys helping others. You bring a positive attitude, strong communication skills, and the ability to remain calm and solution‑oriented under pressure.
• Empathetic, patient, and professional in every interaction.
• A strong communicator who can adapt to different customer profiles.
• A team player who collaborates naturally with colleagues and supervisors.
• Organized, detail‑oriented and capable of managing several cases simultaneously.
• Motivated by continuous improvement and delivering high‑quality work.

Experience and Skills

You need to have

• Vocational training, high school diploma or equivalent professional experience.
• Previous experience in customer service is valued.
• English level C1, spoken and written.
• Strong interpersonal and communication skills.
• Customer orientation and the ability to build positive interactions.
• Teamwork, cooperation and identification with the company’s values.
• Social skills and the ability to manage challenging situations with empathy.

It'd be nice to have

• Experience in logistics, e‑commerce or service‑oriented environments.
• Familiarity with ticketing systems or CRM tools.
• Experience in fast‑paced or high‑growth companies.

What's in Citibox for you

• The opportunity to join a growing company with a strong customer‑centric culture.
• A supportive environment where you can learn, develop and grow professionally.
• We work together to create a strong corporate culture and values.
• At Citibox, this year we have 25 vacation days, and your birthday is on us.
• Afternoon shift schedule: 13:15 to 21:15.
• A collaborative team that values communication, empathy and continuous improvement.
• A workplace where your contribution directly impacts customer satisfaction and operational excellence.

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada2 mar.

Teletrabajo .

This position is a temporary opportunity at XVIVO for 6 months to cover for an absent employee.

As Clinical Specialist at XVIVO you will be engaged in the following activities.

KEY ACCOUNTABILITIES:

• Provide customer education and training to clinical users.
• Work with members of the transplant team, including surgeons, nurses, coordinators, perfusionists.
• Strong documentation practice (E.g. Quality System)
• Must be capable of travelling anywhere in Europe
• Travel to donor /recipient hospitals when necessary
• Have strong interpersonal skills to facilitate team building and partnering with colleagues and peers
• Communicate regularly with Product and Program Managers regarding product utilization activities and users’ feedback
• When not covering cases, collaborate with Product and Program Managers in various assignments and tasks
• May accompany sales team on sales activities as needed to provide clinical expertise
• May participate in medical and scientific conferences and meetings (inside or outside Europe)
  
  

• Normothermic vs Hypothermic Machine Perfusion
• Ventilation Strategies
• ECMO or Perfusion Proficiency
• Organ Recovery: Pre-operative Phase
• Organ Recovery: Inter-operative Phase
• Mechanical Preservation
• Fluent in English, other languages will be a plus.
  
  

• Knowledge of thoracic anatomy required. Basic understanding of pulmonary physiology.
• ECMO, Respiratory Therapy (RRT), Perfusion
• Bachelor of Science in Health Science field; CTP, CPTC, RN, preferred.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

Cloud Coumputing Office Salesforce .

About Planet

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.

With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.

Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.

Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets.

Role Overview

Join our team as a Customer Success Manager (PMS), where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales.

Your primary responsibility will be to be the commercial contact for our current PMS (Hotsoft, Protel On-Premise and Protel Cloud) user base. You'll leverage your experience, knowledge, and customer-focused approach to engage existing customers, generate excitement and upsell opportunities within their currently used products as well as preventing churn by monitoring the health status of accounts.

In this role, you'll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add-ons for solutions in use and create leads to our cross-sales (X-Sale) team. Collaborating with our worldclass marketing, product, technical support and sales teams, you'll make sure to reach your individual KPIs

If you're eager to contribute to a rapidly growing product line and make a significant impact, we invite you to apply and be part of our success story

What You Will Do

• Handle incoming product inquiries from existing customers regarding commercial needs.
• Analyze our existing customer base to uncover cross-selling and upselling opportunities within our solution portfolio.
• Leverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest.
• Utilize Planet’s established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status.
• Address customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.
• Develop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities.
• Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally.
• Accurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross-Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders.
• Facilitate the onboarding of new employees as required.
  
  

• Hospitality Industry background
• Swedish/Finnish or French or German (B2/C1) and good written & spoken English
• Experience with hotel software (PMS, Revenue Management, etc.) is a plus
• Excellent sales skills
• Self-motivated
• Well-spoken and articulate.
• Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
• Positive can-do attitude
• Organization and issue resolution skills
• Team player