About Us:

Alibaba.com, founded in 1999, is the first commercial unit of the Alibaba Group. It was created to provide small and medium-sized businesses (SMEs) around the world with a unique solution for buying and selling abroad. With over 200 million products managed, Alibaba.com has become the world's leading international B2B e-commerce platform, active in more than 200 countries and regions, across 40 industries and 5,900 product categories. We offer a global import and export platform for SMEs worldwide, enabling businesses to expand their international commerce and digitalize.

ROLE DESCRIPTION:

For our local Alibaba.com office in Madrid we're looking for an Account Manager to support Spanish SMEs in their globalization and digitalization quest.

The candidate will:

- Manage relationship with sellers and propose tailored solutions

- Manage seller’s lifecycle from onboarding to maturity

- Provide technical trainings and become an expert of Alibaba.com

- Support sellers for troubleshooting and be the point of contact to technical teams

- Be the voice of customers to product teams to localize and optimize product, service and user experience

- Manage Key Accounts and help them achieve success on the platform

- Upsell advanced services and promote ads consumption on Alibaba.com

Qualifications:

- Strong interpersonal and communication skills

- Excellent sales and negotiation skills

- Ability to understand and communicate complex technical concepts

- Capable of managing multiple tasks and priorities

- Ability to work under pressure and meet targets

- Bachelor's degree in Business Administration, Marketing, or related field

- Native Spanish, English fluency, Chinese fluency is a plus

- Experience in B2B sales or account management is a plus

- Knowledge of e-commerce and digital marketing is a plus