Descrição da Função Responsibilities Welcome residents and visitors, coordinating with Security when necessary. Act as the main point of contact for residents, assisting with requests and providing personalized service. Handle emails, calls, and...
Descrição da Função
Responsibilities
Requirements
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Responsibilities
- Welcome residents and visitors, coordinating with Security when necessary.
- Act as the main point of contact for residents, assisting with requests and providing personalized service.
- Handle emails, calls, and WhatsApp communications.
- Resolve complaints in coordination with Management.
- Manage resident services efficiently and proactively.
- Report security, maintenance, or cleanliness issues.
- Maintain strict confidentiality of resident information.
- Provide outstanding, branded, and professional customer service.
- Maintain strong knowledge of local restaurants, shops, attractions, and transportation.
- Build and maintain a database of suppliers and trusted vendors.
- Maintain positive relationships with merchants and collaborators.
- Create a monthly newsletter featuring city events.
- Monday to Saturday, 8:00 am – 8:00 pm (8-hour rotating shifts)
- Possible schedule extension in the future.
- Two concierges cannot be off on the same day
Requirements
- Hospitality Degree.
- Must maintain a warm, friendly, and welcoming attitude at all times.
- A natural smile and positive attitude are essential for this role.
- Experience in customer service or similar role (preferred).
- Native Russian + English + Spanish (additional languages are a plus).
- Excellent verbal and written communication skills.
- Strong multitasking and time management abilities.
- Customer-focused problem-solving skills.
- Flexibility with working hours.
- Strong interpersonal skills, discretion, proactivity, and self-motivation.
- Exceptional service-oriented mindset and follow-through skills.
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