We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

What are we looking for?

We are looking for a Customer Care Representative to join our team, working from our office in

Madrid.

The Role

As a Customer Care Representative, you will be part of a team of friendly colleagues in an

international environment. Customer Love is one of the core values and for this

reason, Customer Care is at the heart of everything we do. One of the key financial success

factors for the company is that we manage to keep the Customer Contact Ratio to a minimum,

meaning the rate of customers in our customer base that are contacting us. Therefore, one of

the key missions for a Customer Care Representative is to support the process of collecting

information about what our customers are contacting us about, and together with other

stakeholders, such as team managers and process drivers, come up with proposals on how to

eliminate the need for customers to contact us at Customer Care.

You Will Contribute & Make An Impact Through

• Executing the Customer Care strategies decided by the Customer Care Management
  
  

team.

• Building and maintaining relations with customers, primarily on the B2C
  
  

segment, but also to the B2B segment in cases where B2B customers are contacting us.

• Going the extra mile of leaving our customers with a positive feeling when they have
  
  

been in contact with us on the phone, through email, through social media channels, or

any other channel used by the company at any given time.

• Supporting the collection of information about what customers are contacting us about
  
  

by logging contacts according to the company policy at any given time.

• Continuously monitor own performance to ensure that everything that can be done is
  
  

done to achieve the objectives that we have within Customer Care.

Your background

About You

Continuously work to identify ways to improve our internal processes within Customer Care

and escalate to the team manager and process drivers.

We are looking for you who have a genuine interest in Customer Service and enjoy working in

a fast-paced team environment. A social team player with an understanding of what a great

Customer Experience means, and who is independent at the same time. You are curious and

like to challenge yourself, to step out of your comfort zone, and to try out new things to

develop and grow. Feedback is something you welcome with humbleness. Is this you? Apply

now if you want to join us in spreading Customer Love.

We don’t think one size fits all, but a successful candidate might have the following:

• Have previous work experience in sales and/or Customer Care
• Feel motivated by working with others towards common goals
• Written and oral fluency in Spanish and English.
• The knowledge of Catalan, Galician, Basque, or Portuguese is a plus.
• Be available to work full-time from Mon - Fri, 9 AM to 6 PM - Hybrid
  
  

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.