Our client is an established luxury travel specialist with over 35 years of expertise curating bespoke holiday experiences across Italy. Operating from a collaborative office in central Barcelona, their team focuses on high-touch inbound client care and premium product knowledge. They are seeking an organised, customer-focused Sales Specialist to guide B2C clients through every stage of their holiday booking journey.

Main Responsibilities

• Manage incoming telephone, email, and website queries from individuals interested in renting exclusive properties
• Act as an expert advisor by understanding client preferences and recommending appropriate luxury villas across the portfolio
• Handle the full sales lifecycle from initial discussion to final booking confirmation
• Conduct negotiations with property owners and managers regarding special guest requirements, rental adjustments, and commercial terms
• Coordinate pre-arrival details and guest requirements with property management teams
• Maintain accurate client, booking, and property information using internal custom database tools and spreadsheets
• Maintain ongoing correspondence and address client queries prior to guest arrival
• Collaborate with internal operations, concierge, and reservations teams to deliver a seamless client journey

Core Skills/Experience

• Proven track record in sales, preferably within luxury hospitality, travel, or high-value service sectors
• Excellent telephone communication skills with a professional, polite, and reassuring demeanour
• Strong practical familiarity with Microsoft Office applications, including basic Excel skills and Outlook
• Comfort using CRM systems and willingness to learn custom software tools
• Exceptional organisational capabilities with an eye for detail when managing multiple ongoing inquiries
• First-hand knowledge or strong personal passion for Italian destinations and culture
• High degree of professional commitment, accountability, and strong workplace references

What's on offer

• Annual company retreat to a 5-star spa hotel in Rome for team bonding
• Yearly business trip to Italy to tour portfolio properties and experience destinations first-hand
• Remote work flexibility around the Christmas holiday period
• Regular salary reviews based on individual performance
• Working Hours: 10:00 AM to 7:00 PM (Monday to Friday)

Our recruitment process

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: In-person meeting at the local office with team members
• Step 3: Final interview with the Sales team
• Step 4: Professional reference verification check

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.