Ofertes d'ocupació de Atenció al Client a Barcelona

• Nivell d'experiència---
• Tipus de contracteFreelance
• PublicadaNova

. Office

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.  

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• Finnish C2 level and advanced English 
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms. 
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued. 

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract:

• 38,5h/week (Monday to Sunday).
• Salary : 22.249 € gross/year
• Available shift: 07:00 - 16:00h
• Temporary Contract

Benefits:

• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment 
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career 
• 3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 d’oct.

. Office

Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world.

As part of our dynamic, multicultural team, you'll play a key role in delivering exceptional customer service to Nissan customers.

Key Responsibilities:

Resolve complex customer complaints professionally via phone and email.

Investigate issues, working with dealer partners to ensure effective and proper solutions.

Maintain accurate CRM records and collaborate with internal teams and the front office department.

You'll be required to provide first-class service, making sure that every single complaint is properly handled and helping to continue to exceed customers’ expectations.

What We’re Looking For:

Experience in customer service or a similar role and possibly in the back office department is required.

Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills.

Excellent communication, problem-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer.

Ability to remain professional in challenging situations, keeping a proactive and positive attitude.

Proficiency in CRM software and customer service tools, there will be tests during the selection process to ensure that you are able to manage different tools and platforms.

What We Offer:

Permanent, Full-Time Contract + bonuses

Represent Nissan, a Global Automotive Brand - work directly with one of the world's most iconic brands in the automotive industry.

Stunning Office Location - an exceptional workspace with breathtaking sea views.

Attractive benefits: Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance.

Ongoing Training & Development - we're committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector.

A Multicultural, Positive Work Environment - enjoy being part of an inclusive and diverse team with a strong, collaborative culture.

We are a company committed to equal opportunities between women and men, and we strongly focus on equity in all our positions

Requisitos:

Experience in customer service or a similar role and possibly in the back office department is required.

Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills.

Excellent communication, problem-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer.

Ability to remain professional in challenging situations, keeping a proactive and positive attitude.

Proficiency in CRM software and customer service tools, there will be tests during the selection process to ensure that you are able to manage different tools and platforms.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 d’oct.

. CSS Excel Fintech Office

At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization 🚀

This job is for you if you are looking to develop your career in a disruptive environment.

In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.

About the team

The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.

Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening.

Meet the team

Sabrina Giron - Team Manager Customer Service Specialist

Eva Morera Cabrejas - Expert Customer Service Specialist

Vincent Grandi - Customer Service Specialist

Olivia Sita Harvey - Customer Service Specialist

Your mission within Kantox

The Role

The Kantox hedging and payments solutions are deeply integrated into our clients' treasury operations. You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients´ activity within Kantox, to spot a possible churn, understanding of our international corporate clients' business and own KPIs like customer satisfaction scores.

Liaising with stakeholders such as Treasury Managers and being part of the Kantox account management team for our clients.

The Customer Success department sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and client facing skills in the process. In addition, for the right candidate, the role provides an excellent springboard into other roles in the company over the longer term, such as Customer Success.

Responsibilities

• Support our priority clients in an effective and friendly way on queries relating to their operations with us, the user interface and technical issues (supported by our Tech team) or by our Operations team
• Being the pillar of the Customer Success team by spotting potential churns
• Lead on proactive reach out to clients on transactional topics
• Monitor client activity, using our bespoke Account Dashboard, coordinating closely with the Customer Success Managers
• Client training on our User Interface
• Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally
• Communicate with Liquidity Providers regarding the failure of orders;
• Take ownership of projects focusing on the improvement of processes and automation of tasks;

Who you are

• Interest in currency markets and treasury operations. Some previous experience would be a strong plus
• Strong communications skills (verbal and written), with high proficiency in English and in another language (Spanish, French, Italian)
• Attention to detail and strong sense of professionalism
• Good, basic competence in Excel
• Ability to work effectively across teams
• Great organisational skills with ability to work autonomously
• A problem solving attitude and resilience under pressure
• Experience with Zendesk would be a plus
• References are appreciated

Our culture

• An environment of innovation, accountability, and constructive feedback
• A diverse and multicultural team of over 40 different nationalities
• Grow your role and build your career with our learning and development opportunities
• A collaborative and inclusive culture of sharing and teamwork. Build connections for life
• Hybrid working and flexible hours so you can work when and where you feel best
• Some testimonials: "The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."

What we offer:

• Competitive salary
• Sponsored learning budget
• Free private health insurance
• Free Spanish, English and French lessons
• Relocation package if needed
• Flexible working hours with an intensive Friday schedule
• Hybrid work model
• 31 days of annual vacations
• Gym discounts and free sport activities
• Restaurant Ticket with monthly credit and regular cross-team lunches
• Fresh fruit and unlimited coffee
• Beautiful office with incredible 360-degree views of Barcelona
  

About Kantox

Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.

We are a 200-person strong team, split between London and Barcelona. So far, we've raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us!

As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.

Our Commitment to Diversity, Equity & Inclusion

Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.

We're proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’oct.

. Excel PowerPoint Word

Descripción del puesto:

¿Qué proyectos desarrollamos?

La misión del servicio es la de dar respuesta a las reclamaciones remitidas por los Clientes y no Clientes. Mejorar la experiencia Cliente y mejorar los indicadores de seguimiento cualitativos y cuantitativos del servicio.

Los proyectos que asumirás en la posición son:

• Seguimiento de KPI’s cualitativos y cuantitativos del servicio y detección de desviaciones. Mejora continua de los procesos, con visión: eficiencia, trazabilidad y agilidad. Definición de los RoadMaps de las diferentes líneas de trabajo.
• Definición y gestión de los procesos con visión end to end.
• Facilitar los requerimientos técnicos necesarios para evolucionar y mejorar las herramientas que se utilizan en el servicio, e implantar las soluciones propuestas por los equipos técnicos.
• Facilitar requerimientos funcionales en el proyecto COSMOS-RADAR y seguir su implantación a través de indicadores predefinidos.
• Coordinación e interlocución con otras áreas del Banco.
• Elaboración de presentaciones y documentos, gestión y archivo de documentación, gestión de bases de datos, etc.

• Perfil operativo-técnico con experiencia en la definición e implantación de herramientas de gestión y de proyectos.
• Necesario conocimiento en el negocio financiero de CaixaBank y el conocimiento en la cartera de productos y servicios de la entidad.
• Se valorará la experiencia previa en las funciones del puesto o similares.
• Dominio de herramientas de ofimática (Word, Excel, Access y PowerPoint).
• Capacidades en la gestión y coordinación de proyectos.
• Experiencia previa en la definición y mejora de procesos operativos, así como, su implantación.
• Capacidad para sintetizar, exponer argumentos, negociar, contrastar puntos de vista, y adaptarse con agilidad a las necesidades del servicio.
• Perfil proactivo, resolutivo y con capacidad de trabajo en equipo. 

• Formar parte del Banco más innovador en Europa Occidental, según los premios The Innovators de la revista estadounidense Global Finance.
• Programa de onboarding y acompañamiento personalizado para tu desarrollo profesional.  
• Itinerario formativo individual con acceso a nuestra plataforma online, que ofrece un extenso catálogo de recursos de autoaprendizaje para fomentar tu crecimiento continuo.
• Dispondrás de un seguro de salud completo totalmente gratuito para ti. Además, quedarás adherido al Plan de Pensiones, al que CaixaBank realizará aportaciones pensando ya en tu futuro.
• Retribución flexible aplicada a transporte, formación, idiomas, guardería, entre otros.
• Medidas de flexibilidad(trabajo en remoto, flexibilidad entrada).
• Contamos con la certificación Top Employer, que nos reconoce como una de las mejores empresas para trabajar.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada22 d’oct.

.

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
  
  
  

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic
• The ability to work well as part of a team as well as independently
• C2 Level of Spanish and C1 (or higher) level of English
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer

• 38.5hs/week from Monday to Friday, between 10.00 and 18.00
• Temporary 2 months contract
• Salary: 17.312,86€ gross/year
• This is an on site job so living in the Barcelona area is a requirement
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities
• Dynamic and international environment
  

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’oct.

.

Store Staff (Client Relationship Manager) — HolaWash Barcelona

About HolaWash

HolaWash is a fast-growing on-demand laundry and dry-cleaning brand transforming how people care for their clothes. With modern drop-off stores across Barcelona, we combine technology, quality, and friendly service to make laundry effortless.

Position: Store Staff / Client Relationship Manager

Location: Barcelona

Languages: English (required)

• Spanish (required)
• Catalan (a plus)
  
  

• Welcome customers and provide a professional, friendly experience.
• Manage drop-off and pick-up orders through our CleanCloud system.
• Recommend and upsell services such as express cleaning, garment protection, and shoe or home cleaning.
• Ensure garments are handled, tagged, and packaged correctly.
• Maintain store cleanliness, organization, and presentation standards.
• Support local growth by engaging nearby businesses, gyms, and Airbnbs.
  
  

• Fluent in English and Spanish (Catalan is a strong plus).
• Excellent communication and customer service skills.
• Presentable, detail-oriented, and tech-comfortable.
• Experience in retail, hospitality, or customer service is a plus.
• Positive, proactive, and motivated to grow with the company.
  
  

• Competitive fixed salary + monthly performance bonuses (can reach €500 or more).
• Full training in customer service, garment care, and sales techniques.
• Career growth opportunities as HolaWash expands across Spain.
• A dynamic, young, and innovative work environment.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 d’oct.

. Excel

¿Tienes un dominio avanzado de Excel y te apasiona el orden, los datos y los catálogos? Si las tablas dinámicas son tu herramienta diaria y te sientes cómoda/o trabajando con grandes volúmenes de información, esta posición puede ser para ti.

Desde Hays estamos colaborando con una empresa del sector retail (moda) que busca incorporar a una persona muy organizada, resolutiva y con nivel experto en Excel, para gestionar catálogos de producto, descripciones y tareas de atención al cliente.

¿Qué harás en tu día a día?

• Crear y mantener catálogos de producto en Excel (tablas dinámicas imprescindibles).
• Subir información a plataformas online (como El Corte Inglés, web propia, etc.).
• Redactar descripciones de producto de forma clara y estructurada.
• Dar soporte a clientes y agencias de transporte (seguimiento de pedidos, incidencias).
• Enviar newsletters con Mailchimp y realizar pequeñas adaptaciones visuales con Canva.

¿Qué buscamos?

• IMPRESCINDIBLE - Nivel avanzado o experto en Excel (tablas dinámicas, filtros, fórmulas).
• Experiencia previa en tareas administrativas, e-commerce o atención al cliente.
• Valorable: conocimientos de Shopify, WordPress, Canva o herramientas similares.
• Buena redacción y atención al detalle.

¿Qué ofrecemos?

• Contrato indefinido.
• Proyecto estable en empresa en crecimiento.
• Salario entre 22.000 y 24.000 € brutos anuales, según experiencia.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 d’oct.

. Excel

GoodNews nació en Barcelona en 2020 (Covid-19), con el propósito de devolver el buen rollo a todos los barrios. Desde entonces, hemos conseguido llevar nuestras Good Vibes a 30 spots, más de 2.000 hogares y más de 100 oficinas de Barcelona, Madrid, Ámsterdam y París.

Nuestra misión es liderar la revolución del café y las bebidas funcionales en Europa, inspirando un estilo de vida optimista, saludable y sostenible. Estamos en constante crecimiento y buscamos personas auténticas y positivas que compartan nuestros valores y objetivos. Pero, sobre todo, y lo más importante, buscamos a gente auténtica y con muy buen rollo.

En este momento, estamos en busca de un/a Customer Service para unirse a nuestro equipo de B2B.

Si cumples con los requisitos y te gustaría revolucionar el mundo del café desde una perspectiva sostenible y con impacto positivo, ¡nos encantaría conocerte! :)

RESPONSABILIDADES:

• Gestión administrativa de los pedidos de productos solicitados al equipo B2B, garantizando una comunicación eficaz tanto con los equipos internos como con los clientes para asegurar el correcto desarrollo del proceso.
• Comunicación con clientes y proveedores para la resolución de incidencias relacionadas con el uso de maquinaria.
• Apoyo en la revisión y validación de facturas.
• Asistir ocasionalmente a instalaciones o revisiones técnicas si se requiere apoyo logístico o supervisión.
  
  

• Experiencia previa en roles administrativos, logística, customer service o gestión de pedidos.
• Valorable experiencia en entornos B2B o coordinación con clientes/proveedores.
• Capacidad de coordinación y comunicación clara.
• Dominio de Excel a nivel medio/alto (filtros, tablas dinámicas, fórmulas básicas).
• Perfil resolutivo, autónomo y con enfoque práctico.
• Nivel de inglés medio-alto (B2 o C1).
  
  

• Contrato indefinido a jornada completa.
• Horario de lunes a jueves de 9h a 18:30h y los viernes hasta el medio día
• Oportunidad de formar parte de una empresa en plena expansión y desarrollo, con oportunidades infinitas de aprender.
• Y por supuesto, Good Coffee a todas horas. 😊
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 d’oct.

.

Opportunities Available

Portugal (Porto or Lisbon): Work as a Content Moderator, Customer Support Agent, or Social Media Manager with accommodation and meals provided.

Greece, Bulgaria, Malta: Work in customer support with flexibility to live in any city or island.

All expenses covered, ideal for couples or individuals seeking a peaceful lifestyle.

Requirements

A diploma and at least B2-level English proficiency

Jobs primarily conducted in Spanish, German, or French

Similar roles available for candidates with C1 level Italian, Swedish, Romanian, or Nordic languages (double salary for Nordic languages)

What We Offer

No upfront payments

Paid training

Permanent contracts

Relocation paid

Accommodations included

Eligibility

European passport or residency in the working country

For more information, leave a comment or email ******

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