We are looking for a talented Power Gen Field Service Technician to join our team specializing in Service for our Distribution Business Segment in San Fernando de Henares, Spain. We offer a permanent contract. On-site work model. English language...
We are looking for a talented Power Gen Field Service Technician to join our team specializing in Service for our Distribution Business Segment in San Fernando de Henares, Spain.
Education/ Experience:
To be successful in this role you will need the following:
- We offer a permanent contract. On-site work model.
- English language required.
- Travel 25% (mainly Spain).
- Efficient Repairs: By diagnosing and completing fewer complex repairs on generators and components, you’ll ensure minimal downtime for customers, enhancing their satisfaction and trust.
- Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.
- Proactive Service: Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.
- Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.
- Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.
- Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.
- Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
- Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.
Education/ Experience:
- Apprentice Certified Power Generation/ Mechanical Technician (Preferred)
- Vocational diploma from relevant technical institution
- Current relevant mechanical certification
- Locally valid driving permit
- Medium English level
- Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel engines.
- Intermediate level knowledge of and/or experience with of power generation products
- Availability to cover emergency service.
To be successful in this role you will need the following:
- Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.
- Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.
- Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.
- Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.
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