PURPOSE The purpose of the Customer Support Team in Elopak is to provide product and service information to customers and ensure that assigned tasks, routines and processes are fulfilled on time and according to guidelines given by Elopak. Key...
PURPOSE
The purpose of the Customer Support Team in Elopak is to provide product and service information to customers and ensure that assigned tasks, routines and processes are fulfilled on time and according to guidelines given by Elopak.
Key Responsibilities And Accountabilities
We offer an exciting opportunity for a recent graduate student seeking the first work experience in a growing multinational company.
The purpose of the Customer Support Team in Elopak is to provide product and service information to customers and ensure that assigned tasks, routines and processes are fulfilled on time and according to guidelines given by Elopak.
Key Responsibilities And Accountabilities
- Handling internal and external spare parts orders (Special care to delivery parts on planned time).
- Maintenance and update spare parts data base and updating account information.
- Invoicing of spare parts (weekly basis).
- Communication and quotation regarding spare parts with local suppliers (internal and external).
- Managing spare part claims, following up to ensure resolution.
- Small and medium shipments related with Technical Department like spare parts, blanks, filled cartons for testing.
- Maintenance and update CRM data base.
- Support to ETS team (Checking extra hours, expenses, PPE, helping on IT isuues, etc.)
- Deal with couriers.
- Professional education/bachelor’s degree in logistics, supply chain, customer support or related fields.
- Fluent in Spanish and English (French and Italian are a plus).
- Team player working in a multicultural environment.
- Customer Service oriented and problem-solving mindset.
- No experience is required. The candidate should have finished studies recently.
We offer an exciting opportunity for a recent graduate student seeking the first work experience in a growing multinational company.
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