Our client, a multinational information technology services and consulting company, is recruiting Transmission Consultants to join their project in Spain.

Position Title:

Transmission Consultants

Position Type:

6 months contract

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Franci Hernandez | +49 (0) 89 23 88 98 55

Responsibilities:

• Review of processes followed in handling the Transmission function and communication through different channels to manage B2B customers.
• Support in handling complaints from B2B, Enterprise and other end customers.
• Find technical & process gaps in delivering Transmission function along with measures to fix the gap identified.
• Help to implement the suggested measure to streamline Transmission delivery, arrest end customer escalation.
• Technical, Process and Tools trainings on identified topics during audit/Review
• Plan to achieve SLA’s defined by the customer which are still not achieved.
• Support customer to present the improvement plan in front of customer and support implementation.

Qualifications:

• Resources having experience in Transmission Network and its components
• Knowledge of SDH,DWDM nodes
• Handling experience of B2B customer complaints
• Having Experience in fault management and NOC environment.
• Knowledge and working experience Transmission Network & Tools
• Good Communication Skill in Spanish
• Ability to deliver effective training.