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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you able to make decisions? Are you good at people management? Are you curious, motivated by challenges, and excited to work in a dynamic and stimulating environment, with new tasks to tackle every day? If so, this job is for you!

We are looking for a new Team Leader to fill an open position in Barcelona. This is not a job for just anyone — we are looking for someone special… and that someone could be YOU!

What will you do in a day?

• Manage the staff under your responsibility. Train and develop the team.
• Identify and develop potential talent for the company.
• Focus on delivering excellent customer service.
• Daily monitoring of service elements (KPIs) and implementation of continuous improvement initiatives.
• Hold meetings with service providers (OSPs) when necessary to ensure proper customer service follow‑up.
• Coordinate area‑related projects. Communicate with other departments for project execution (BaSE, IE, etc.).
• Coordinate center and service audits and follow up on identified findings.
• Plan resources, holidays, and Peak season needs. Adjust and execute the plans accordingly.
• Provide operational support when needed.
  
  

What do we offer?

• Competitive salary + health insurance
• Continuous training
• A varied role with growth opportunities
  
  

What should you be able to do?

• Essential: Higher Vocational Training or University Degree (completed or in progress).
• Advanced level of English is mandatory.
• Curiosity and willingness to learn new areas of the business and develop service knowledge.
• Strong leadership skills and quick decision‑making ability.
• Excellent communication skills.
• A proactive leader capable of handling unexpected situations.
• Flexible and analytical; you enjoy solving problems and making decisions.
• User‑level knowledge of MS Office systems: Excel, Outlook.
• Flexibility is important in our organization, including for this position. Schedule: 13:00 - 21:00.
• Previous experience in operations and team management will be valued.
• Availability for occasional travel.
  
  

How We Recruit

At UPS, equal opportunities, fair treatment, and an inclusive working environment are extremely important. We are committed to fair treatment in selection, training, promotion, and compensation based on merit, experience, and other job‑related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A Bit About Our Business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global company with one of the world’s most recognized and admired brands. We have become the largest package delivery company in the world and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.