Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Blue Truffle SL es una pequeña empresa de repostería realmente saludable. Operamos con la marca Bakery ZeroZero. Creamos experiencias exquisitas a partir de ingredientes 100% naturales y prescindiendo de azúcar añadido y edulcorantes. Producimos sin gluten y el 90% de nuestra pastelería es apta para el consumidor vegano.

Funciones del puesto

El puesto que se crea se considera de perfil "primer empleo" y se vinculará a varias áreas:

• Logística y organización del obrador: apoyo en la recepción y almacenamiento de ingredientes, preparación de pedidos, orden y limpieza del espacio.
• Apoyo a la producción: asistencia en tareas auxiliares de repostería y panadería, según habilidades y necesidades del equipo.
• Atención al cliente en tienda: ofrecer una experiencia cercana, amable y profesional a quienes nos visitan.
  
  

Ubicación: Barcelona, Ciutat Vella / el Born.

Tipo de contrato: Indefinido. 40 horas a la semana. El horario preferente será:

• lunes - 8h.
• martes - 8h.
• miércoles - 8h.
• viernes tarde - 4h.
• sábado - 8h.
• domingo mañana - 4h.
  
  

Buscamos una persona que…

• Sea flexible y le entusiasme la idea de aprender en distintas áreas.
• Tenga buenas habilidades sociales y disfrute del trato con el público.
• Sea ordenada, rigurosa y con ojo para los detalles.
• Pueda trabajar fines de semana y adaptarse a turnos variados.
• Tenga interés por la alimentación saludable y la vida sana.
• No exigimos experiencia previa. La candidata o candidato seleccionada será formada dentro de la empresa.
  
  

Valoramos Especialmente

• Conocimientos en materia de repostería.
• Ganas de crecer y formar parte de un proyecto con alma.
• Buena actitud, energía positiva y capacidad de trabajar en equipo.
• Dominio del catalán. Capacidad de interactuar en inglés

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 jun.

Excel

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their career.

Join our team and be part of a collaborative, learning-driven environment that shares a love for creating unforgettable holidays.

We are looking to hire an Accounts Payable Specialist to join our team! Reporting to Linda Fabregas, Accounting Operations Manager, you’ll process invoices, secure approvals, make payments accurately and on time while maintaining strong relationships and optimizing cash flow.

What we’ll offer:

• Hybrid work environment
• Competitive Base Salary + Bonus
• Paid Time Off
• Salary Range
• Growth Opportunities
• Training and Development
  
  

What you’ll do:

• Manage the complete accounts payable cycle from the initial receipt of invoices through to the final payment. This includes verifying booking numbers, accurately entering invoice details into the accounting system, applying accurate coding, and ensuring timely processing of payments.
• Ensure consistent compliance with all established accounts payable policies and procedures, such as vendor approval protocols and invoice handling guidelines.
• Take full responsibility for reviewing and verifying all accounts payable documentation using character recognition software, as well as leading all aspects of the approval workflow within relevant platforms and applications.
• Maintain strong relationships with vendors by managing communications effectively and cultivating reliable, mutually beneficial partnerships.
• Continuously seek opportunities to identify inefficiencies in existing processes and take initiative to implement improvements that improve accuracy and efficiency.
• Gather and organize necessary documentation and respond to audit-related requests to support the team during internal and external audits.
• Proactively investigate and resolve any issues that arise during the invoice processing cycle, ensuring prompt and accurate resolution.
• Conduct research and address a wide range of internal and external inquiries regarding account statuses, and communicate findings or resolutions clearly to relevant partners to maintain visibility.
• Carry out special projects or perform additional duties as assigned, contributing to team objectives and operational excellence.
  
  

What you’ll bring:

• Bachelor’s degree in accounting, Business, or related field, or equivalent work experience
• Related accounts payable work experience
• Knowledge of accounting principles and standard processes
• High proficiency with Microsoft Excel, 10-key, and keyboarding
• Solid understanding of GAAP and IFRS
• Proficient in English, both written and spoken
  
  

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 jun.

Excel

Básico: Orientación al cliente, capaz de integrarse y aportar en equipos multidisciplinares, habilidad de comunicación telefónica, escucha activa, expresión clara, Capacidad analítica, Excel avanzado, precisión y fiabilidad.
Deseable: Inglés > B1 y conocimientos de SAP,

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 jun.

LESS Office

About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What We Do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 30 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

About The Opportunity ✍️
We are seeking an EMEA Team Lead for our Customer Experience (CX) team to ensure that we are providing best-in-class support for MoonPay customers.

In this role, you’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.

What you will do

• Manage, support, and coach high performing CX Support Agents through team meetings, regular 1:1s, performance reviews, and continuous feedback
• Oversee your team’s work for quality and process compliance, ensuring both the individuals and your team meet organisational SLAs and KPIs
• Create and maintain comprehensive reports tracking team performance and operational metrics (customer trends, inbound volumes, productivity); complete regular analysis and communicate insights/recommendations for improvement
• Manage your team capacity through time-off requests and shift scheduling to ensure there are no disruptions to our 24/7 operations
• Assist with hiring and new team member onboarding and training
• Provide quality customer service, including answering customer inquiries, complaints and manager escalations via email, chat, phone, and social. Occasional weekend work will be required
• Identify and lead initiatives and cross-functional projects that aim to improve operational processes that impact your team, with a focus on process development, quality assurance and scalability
• Support and mentor your team in identifying and implementing workflow improvements that span updates to content, technology, and processes
  
  
  
  
  

About You
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes and proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organisation and industry. You are passionate about leading teams, mentoring high performers and enjoy being a culture carrier for your organisation.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

MoonPay Perks
Equity package 📈

Unlimited holidays 🏝

Paid parental leave 🍼

Annual training budget 💻

Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀

Freedom, autonomy and responsibility 💪

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jun.

Platanomelón es la marca de bienestar íntimo líder en España y México que nace (en 2014) con la misión de naturalizar la sexualidad y transmitiendo la visión de que el sexo es algo natural, sano y divertido.

Esto lo hacemos a través de 2 ejes:

Generamos diariamente contenido de calidad sobre educación sexual creado por nuestro equipo de sexología, con un tono tan cercano como profesional y a través del cual hemos roto tabúes y conseguido generar una comunidad de más de 4 millones de personas.

A nivel producto nos alejamos del antiguo concepto de tienda erótica (lugares oscuros, morbosos y que no responden a las necesidades de todo el mundo) y apostamos por juguetes eróticos cero realistas, de colores vivos y más “amigables”, democratizando el acceso a nuevas experiencias para todo el mundo que quiera probas cosas nuevas a solas o en pareja.

Gracias a esta fórmula nos hemos posicionado como líderes del mercado en España y México.

Actualmente estamos buscando un/a persona para Atención al Cliente.

Funciones principales:

• Atender y resolver consultas de clientes a través de canales como email, chat y redes sociales.
• Si fuera necesario ayudar a coordinar al equipo de atención al cliente en el día a día, ayudando a priorizar tareas y tickets.
• Dar soporte a la responsable del departamento en la gestión, flujos y seguimiento de objetivos.
• Configurar, mantener y mejorar herramientas como Gorgias, Konvo, y otras plataformas relacionadas con la atención.
• Proponer mejoras en procesos, automatizaciones y herramientas para aumentar la eficiencia del equipo.
• Ayudar a supervisar y analizar métricas clave (tiempos de respuesta, satisfacción del cliente, SLA, etc.).
• Crear y mantener actualizadas las macros, automatizaciones y documentación interna del equipo.
• Detectar incidencias recurrentes o problemas sistémicos y colaborar con otros departamentos para resolverlos.
• Participar en la formación de nuevos integrantes del equipo y en iniciativas de mejora continua.
• Hacer seguimiento de incidencias logísticas con couriers, coordinando con los equipos de operaciones y logística para asegurar una resolución ágil y eficiente.

Requisitos:

• Experiencia mínima de 2 años en atención al cliente en e-commerce o empresas digitales.
• Experiencia previa en coordinación de equipos o en roles con responsabilidad operativa.
• Dominio de herramientas como Gorgias, Konvo u otras similares (Zendesk).
• Excelentes habilidades de comunicación escrita y verbal.
• Alta capacidad de organización, análisis y autonomía.
• Perfil resolutivo, empático y orientado a resultados.
• Se valorará experiencia en automatización de procesos y conocimientos de CX.

Qué ofrecemos

• Un ambiente de trabajo abierto, inclusivo y lleno de energía positiva.
• Flexibilidad horaria
• Mentoring y acompañamiento para desarrollarte en tu posición
• Descuentos exclusivos en productos Platanomelón.
• Trabajamos en nuestras oficinas de la Barceloneta de Lunes a Jueves y el viernes teletrabajamos

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada18 jun.

¡En Konecta, compañía multinacional del sector del contact center y experiencia de cliente, seguimos evolucionando y superando grandes retos de la mano de nuestro talento K! En estos momentos, buscamos nuevos nuevos compañeros/as para las vacantes de Atención al cliente.

• Funciones: Atención al cliente telefónica en castellano y catalán (se realizará prueba oral de idioma). Recepción de llamadas para la atención al cliente sobre su suministro de agua (procesos de facturación, contratación, información general, etc)
• Formación mixta (primeros días online y el resto presencial) del 16 al 30/06 de 9 a 16:00h
• Incorporación al puesto de trabajo el 01/07
• Jornada 20h semanales
• Horario: Lunes a viernes de 16:00 a 20:00h
• Modalidad presencial en nuestra sede de Calle Llacuna 56, Barcelona (08005)
• Posibilidad de teletrabajar algunos días
• Salario según convenio 708€ brutos/mes
• Incorporación a una empresa con posibilidad de desarrollo de carrera
• Club beneficios Konecta: portal exclusivo con ofertas y descuentos en múltiples comercios
  
  
  

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestras posiciones.

¡Únete a la empresa líder de servicios de Customer Experience!

Requisitos:

• Capacidad de aprendizaje
• Resiliencia
• Escucha activa
• Empatía
• Comunicación
• Capacidad de resolución

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada17 jun.

Excel

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role

Delight customers and be the backbone of our success as a Customer Service Representative at Reckitt. In this key role, you'll be the welcoming voice and helping hand that ensures our customers'satisfaction with every product and service. We're looking for a proactive, thoughtful individual who thrives on making a difference and improving the day of everyone they interact with. Join us to become an integral part of a team that values your expertise and is committed to excellence in service.

Your responsibilities

• E2E Customer ownership: PFR2 for your respective customers and monitoring/eliminating loss reasons working collaboratively with x-functional teams and customers.
• E2E PO tracking (from customer service to delivery confirmation to customer)
• Order to invoice: Order entry, stock allocation setup and reporting for customers, Order Confirmation, Invoice delivery.
• Work closely with other departments.
• Customer & system master data maintenance in collaboration with Sales and Finance.
• Customer delivery bookings and coordination with operations and planning to ensure customer satisfaction level.
• Coordinator with sales any new product introduction and changes, communication with customer.
• Customer credit claims management, to work closely with Finance to resolve.
• Analyse customer order profiles, track customer service KPIs for the business, ensure issues are captured and addressed and identify key opportunities to drive efficiencies.
• Introduce POs from non-EDI customers.
• Correct errors of supply (codes, multiple units…) in the catalogue.
  
  

The experience we're looking for

• Proven background in customer service with a strong emphasis on exceptional service standards.
• Highly detail-oriented with the ability to manage and prioritise a diverse workload under tight deadlines.
• Comfortable working with people at all levels and eager to own responsibilities and drive improvements.
• Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role.
• Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights.
  
  

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada16 jun.

We are seeking a motivated and customer-oriented individual to join our team as a Spanish-speaking Customer Delight Representative in Lisbon, Portugal. You will play a crucial role in ensuring a seamless and positive experience for our Spanish-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via e-mail/phone calls.

Location: Lisbon, Portugal

Relocation package included for international applicants*

Requirements:

• Spanish C2 level
• English B2 minimum
• Customer-Centric Attitude
• Excellent Communication Skills
• Problem-Solving Abilities
• Adaptability: You are comfortable with multitasking in a dynamic and fast-paced work environment.
• Basic Computer Skills
• EU passport
  
  
  

Why Join Us:

• Competitive compensation package.
• Opportunities for career growth and development.
• A supportive and diverse team environment.
• Comprehensive training and ongoing learning opportunities.
• Please Upload your CV in English*
  

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada29 may.

Teletrabajo Office

¿Te gustaría trabajar en atención al cliente en el sector sanitario?

No dejes pasar tu oportunidad e inscríbete. ¡Estamos deseando conocerte!

Teladoc Health International somos la marca líder en el mundo en asistencia sanitaria virtual. Nuestros servicios abarcan todo el espectro de necesidades de atención médica, desde simples hasta complejas. Conectamos a nuestros usuarios con la atención primaria, salud mental y experta.

La persona que se incorpore atenderá y gestionará de forma efectiva las peticiones del departamento de Pharma a través de medios telemáticos, ofreciendo un servicio de calidad al usuario y actuando de acuerdo con las exigencias del cliente y los estándares de excelencia marcados por Teladoc Health International.

Funciones principales:

- Atender, clasificar y resolver consultas.

- Dar soporte técnico según procedimientos y manuales de actuación.

- Detectar y gestionar las sospechas de eventos adversos.

- Detectar y gestionar defectos de calidad de producto.

- Mantener actualizada la base de datos.

- Gestionar y coordinar el servicio domiciliario puerperal.

- Coordinar las visitas agendadas del equipo médico.

- Realizar encuestas de satisfacción.

- Apoyar en tareas de reporte al Pharma Coordinator.

- Seguir y mantenerse actualizado de los protocolos internos de gestión, características particulares acordadas con las compañías y las políticas para cumplir con la ética de Teladoc Health International.

Qué buscamos:

- Persona comprometida, con buenas habilidades comunicativas y con buena gestión en la toma de decisiones.

- FP o Ciclo Formativo en curso o finalizado. Valorable formación relacionada con el ámbito de la salud.

- Nivel alto o nativo de castellano/catalán y conocimientos de inglés. Valorable otros idiomas.

- Experiencia en atención al cliente, especialmente en call center, sector sanitario o farmacéutico.

- Conocimientos de ofimática (paquete office).

Qué ofrecemos:

- Contrato temporal de larga duración con posibilidad de continuidad.

- Jornada parcial de 28 horas semanales de lunes a domingo distribuidas de la siguiente manera:

• Semana 1: miércoles, jueves, sábado y domingo de 8:00h a 16:00h.
• Semana 2: lunes, martes y jueves de 8:00h a 16:00h.

- Trabajo presencial en nuestras oficinas ubicadas en Barcelona con posibilidad de teletrabajo pasados 6 meses.

- Formación inicial y continuada.

- Desarrollo profesional en la empresa referente a nivel mundial en servicios asistenciales.