Ofertas de empleo en MoonPay

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo

About Us
We’re building API-first stablecoin payment rails - simplifying and accelerating payments by connecting banks, payment platforms, stablecoin issuers, wallets, and exchanges, making money transfers faster and more efficient.

The Crux of the Role

We’re looking for a generalist operator who can own high-priority business development and commercial initiatives. You’ll support our partner integration efforts, manage inbound interest, and ensure our go-to-market engine runs smoothly. You’ll also lead key cross-functional projects-working directly with the Head of Operations, CEO, and Product to bring new initiatives to life. This is a hands-on, execution-heavy role that combines commercial awareness with project management discipline. You should be someone who thrives on ambiguity, enjoys building from scratch, and can move fluidly between tactical work and strategic thinking.

• Given the nature of our product, experience in banking, DeFi, or Web3 is essential, along with a strong understanding of how these ecosystems function
• You should be highly adaptable, proactive, and comfortable navigating technical conversations
  
  
  
  
  

Responsibilities

• Own the design and improvement of internal commercial processes across the partner lifecycle-from lead to go-live to expansion
• Manage and qualify inbound interest
• Support and advance deal conversations
• Keep the commercial pipeline organized and moving—owning next steps, follow-ups, and coordination
• Build light-touch internal processes around BD, referrals, and commercial comms
• Project manage high-priority commercial programs, such as new corridor launches, strategic partnerships, or pricing changes
• Own the planning, stakeholder alignment, and end-to-end delivery of key external-facing workstreams
• Identify and fill gaps in how we run commercial execution-whether it's improving communication, tightening timelines, or driving accountability
• Work closely with Product Ops, Compliance, Engineering, and Legal to make sure our commercial initiatives land cleanly
• Step in wherever momentum is needed to unblock or accelerate high-value projects
  
  
  
  
  

About You

• Previous startup experience and within high-growth environments, ideally in business operations, partnerships, program management, and strategic programs
• Strong project management and execution skills-you’re structured, persistent, and outcome-oriented
• Experience in banking, DeFi, or general payments
• Ability to manage technical conversations, even if you’re not an engineer yourself
• Hands-on, execution-driven mindset - you get things done without waiting for perfect processes
• Ability to push teams forward, challenge assumptions, and navigate ambiguity
• Comfortable working cross-functionally with engineering, product, and customer-facing teams
  
  
  
  
  

Offer
Remote working and flexible hours.

Competitive package.

Hardware.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

LESS Office

About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What We Do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 30 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

About The Opportunity ✍️
We are seeking an EMEA Team Lead for our Customer Experience (CX) team to ensure that we are providing best-in-class support for MoonPay customers.

In this role, you’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.

What you will do

• Manage, support, and coach high performing CX Support Agents through team meetings, regular 1:1s, performance reviews, and continuous feedback
• Oversee your team’s work for quality and process compliance, ensuring both the individuals and your team meet organisational SLAs and KPIs
• Create and maintain comprehensive reports tracking team performance and operational metrics (customer trends, inbound volumes, productivity); complete regular analysis and communicate insights/recommendations for improvement
• Manage your team capacity through time-off requests and shift scheduling to ensure there are no disruptions to our 24/7 operations
• Assist with hiring and new team member onboarding and training
• Provide quality customer service, including answering customer inquiries, complaints and manager escalations via email, chat, phone, and social. Occasional weekend work will be required
• Identify and lead initiatives and cross-functional projects that aim to improve operational processes that impact your team, with a focus on process development, quality assurance and scalability
• Support and mentor your team in identifying and implementing workflow improvements that span updates to content, technology, and processes
  
  
  
  
  

About You
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes and proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organisation and industry. You are passionate about leading teams, mentoring high performers and enjoy being a culture carrier for your organisation.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

MoonPay Perks
Equity package 📈

Unlimited holidays 🏝

Paid parental leave 🍼

Annual training budget 💻

Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀

Freedom, autonomy and responsibility 💪

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.