A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience. A Chloe STYLIST Is A Client...
A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Chloe STYLIST Is
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Chloe STYLIST Is
- A Client Relationship Owner
- Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
- Is aware of CRM targets and actively engages in all actions to reach them.
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
- An Omnichannel Business Partner
- Has at heart to offer excellent customer service and delivers strong business performance.
- Uses all omnichannel services available to grow sales.
- Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Is aware of local trading environment and competitors' activities.
- An Operations Excellence Supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
- Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
- Implements all guidelines related to store and BOH Management and participates in inventories.
- Supports after sales clients and follows up to ensure impeccable after sales service.
- Complies with established Richemont policies and standards.
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