Ofertas de empleo en Chloé

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 abr.

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A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family.

A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business.

A Chloe Store Manager Is

A client champion

• leads the team to initiate and develop long-term relationships with clients
• sets up and monitors crm targets for boutique and per stylists and implements all actions to reach them
• coordinates contact campaigns and supervises use of all crm tools
• supervises client database, and in particular knows vic clients of the store
• proactively proposes activities to meet/exceed clients’ expectations
  
  

• leads by example and supervises sales on the floor to improve business performance and customer service
• ensures full engagement of the team with omnichannel services offered by the maison
• creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
• sets up and monitors retail targets for boutique and per stylists
• actively participates in commercial activities and proactively proposes new ideas to improve business
• is aware of local trading environment and competitors ‘activities
  
  

• organizes energizing team briefings and ensures consistently high level of motivation
• performs individual monthly and yearly performance assessment with all team members
• shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
• leads all recruitment and induction of team and ensures successful coordination with hr department
• leads by exemplarity, ensures good team spirit and translates chloe attitude of entreneurship, togetherness, excellence, creativity and positive impact
• is an active member of store managers community: shares best practices, asks, provides support
  
  

• supervises impeccable boutique environment and teams grooming at any time of the day
• proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• ensures implementation of all guidelines related to store, boh management and sustainability
• manages payroll, expenses and stock management
• oversees compliance of established Richemont policies and standards

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 mar.

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YOUR MISSION: Is in charge of stocking merchandise onto shelves, organizing the sales floor to create a pleasant and safe shopping environment. HOW WILL YOU MAKE AN IMPACT? - Stock merchandise onto shelves and organize the sales floor to create a pleasant and safe shopping environment. - Execute a broad range of established service operations tasks, including resolving subprocesses or decisions/parameters to provide efficient operations service. - Support team members by performing routine inventory tasks and following established procedures. - Train and coach colleagues to handle nonroutine transactional activities, stock shelves, replenish inventory, and present merchandise effectively. - Conduct a range of customer service activities, including managing complex or atypical customer cases and inquiries. - Organize work schedules to ensure task completion, coordinate with support services, and assign short-term tasks to team members as needed. - Perform operational tasks by adhering to established processes, adjusting multiple settings or parameters to meet performance standards. - Follow mandatory procedures and methods of work, including the use of personal protection equipment, to safeguard the environment and ensure the well-being of self and others. - Prioritize workflow to meet quality and timeliness standards, utilizing performance management systems to enhance personal performance. - Post-Secondary Non-Tertiary Education. - Sound experience and understanding of straightforward procedures or systems. - Limited managerial experience.

Skills - Strong organizational skills. - Effective communication and customer service abilities. - Proficiency in inventory management and operational processes. - Ability to train and mentor team members. - Attention to detail and adherence to safety protocols. - Capability to prioritize tasks and manage time efficiently. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.