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We are currently seeking a Regulatory Case Specialist to oversee consumer regulatory complaints, reporting directly to the Regulatory Team Lead. This position is situated within a company experiencing robust growth and is based at our Barcelona...

We are currently seeking a Regulatory Case Specialist to oversee consumer regulatory complaints, reporting directly to the Regulatory Team Lead. This position is situated within a company experiencing robust growth and is based at our Barcelona office.

This role presents an excellent opportunity to explore diverse business areas, functioning cross-functionally. It also offers a chance to enhance your understanding of e-commerce, tourism, consumer, and data protection regulations.

Key Responsibilities:

  1. Manage legal customer complaints, consumer organization files, lawyer cases, and regulatory consumer cases. Identify potential legal risks and collaborate with stakeholders to mitigate negative impacts.
  2. Coordinate Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.
  3. Support various administrative tasks within the team, such as forum management or translations of legal documentation.
  4. Collaborate on team projects, assisting team members when required.
  5. Measure, analyze, and report on the results of initiatives.

Required Qualifications:

  1. Background in Tourism required for daily work.
  2. Familiarity with CRM tools.
  3. Proficiency in using G-suite.
  4. Excellent writing and communication skills. Ability to work with legal vocabulary, with outstanding French grammar at a native level or C1/C2. Proficient level of English is a must.

Personal Skills:

  1. Passion for the travel industry.
  2. Acute sense of judgment, tact, diplomacy, and crisis communication.
  3. Analytical capacity, problem-solving mindset, and organizational skills.
  4. Customer-oriented, comfortable working under pressure, prioritizing tasks, with a passionate mindset, eager to learn, and possessing a great teamwork attitude.
  5. Negotiation skills with a win-win perspective.

Valuable:

  1. Experience in legal case management related to tourism (GDPR, tourism, and consumer regulations).
  2. Additional language proficiency, including German, Spanish, Italian, Norwegian, Swedish, Dutch, Catalan, Euskera, Galician, and/or Portuguese, will be advantageous.
  3. Experience in forums management and/or handling sensitive customer complaints will be a plus.
  4. Knowledge of GDS Amadeus and/or Galileo.
  5. Proven successes in both traditional and interactive claims channels.

Contract:

Temporary, 6 months + possibility of incorporation by the company based on performance.

Work Details:

  • Full-time position.
  • Working hours: 9:00 AM to 6:00 PM with a 1-hour lunch break.
  • Telecommuting with the option to go to the office in Barcelona as needed.

Salary:

€24,000 per year.

Applicants will undergo a French writing proficiency test as part of the application process.


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