Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Business Support Administrator.

Main Responsibilities

• Ensure the accuracy, updating, and consistency of data in the CRM platform.
• Support the qualification of data in the CRM and leads from web channels.
• Assist the Administration and Finance team in updating billing-related fields.
• Gather information from various channels: web, events, customer interactions, opportunities, and commercial activities.
• Create and manage reports for opportunity analysis and commercial performance.
• Review commercial opportunities weekly across different channels to collect data and export opportunities.
• Track and manage Referral Fees.
• Review and/or modify commercial offers and contracts to optimize commercial management.
• Verify proper documentation of closed commercial opportunities.
• Support follow-up with the commercial team to ensure compliance with administrative processes.
• Development, coordination, and submission of RFP, RFI, and RFQ responses, ensuring compliance with requirements, timelines, and proposal guidelines

Skills / Knowledge

• Degree in Business Administration and Management or related studies.
• At least, 3 years of experience in a similar role.
• Experience in CRM platforms is highly valued.
• Advanced knowledge of Excel.
• Knowledge of reporting tools such as Power BI or Tableau.
• Attention to detail and thoroughness to ensure data accuracy.
• Strong communication skills to interact with internal and external teams.
• Analytical and organizational skills for efficient CRM information management.
• Proactivity and follow-up to ensure compliance with administrative and commercial processes.
• C1 level of English.

About us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 570 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow