Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Position Snapshot

Contract: 9-month fixed-term contract

Location: Bilbao, Spain

Work setup: First 4.5 months and a half on-site, after that possibility of Hybrid (3 days on site, 2 days remote)



Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality team to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

You will identify and resolve production queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.

Key Responsabilities:

• Manage shipping activities end‑to‑end, ensuring accurate paperwork, compliance, and smooth logistics with both internal and external customers.
• Monitor and maintain inventory levels through regular stock counts, aligning with KPIs and supporting operational continuity.
• Ensure compliance with ISO 9000, Health & Safety, and Environmental standards, and support investigations of minor incidents or NCRs.
• Evaluate and support third‑party suppliers and logistics partners to ensure service quality and continuous improvement.
• Lead daily team activities, anticipate bottlenecks, resolve operational issues, and escalate risks to production when necessary.
• Contribute to continuous improvement using RCCM and A3 methodologies.
  
  

• Strong administrative and organisational skills, with excellent communication abilities at all levels.
• Confident working with customers, suppliers, and auditors in a matrix environment.
• Proactive problem‑solver with the ability to work collaboratively as part of a team.
• Comfortable balancing varied tasks in a fast‑moving operational setting.
• Desirable Experience with Microsoft Dynamics AX / 365.