Lead, coach, and manage the customer care team to meet performance and quality standards

Develop and implement customer service policies, procedures, and best practices

Monitor customer interactions across channels (phone, email)

Collaborate with sales, product, and operations teams to improve customer experience

Identify trends in customer feedback and recommend process improvements

Manage staffing, scheduling, and training for the customer care team

Ensure compliance with company policies and relevant regulations

Lead, coach, and manage the customer care team to meet performance and quality standards

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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