Senior Operations Analyst

We are looking for an Senior Operations Analyst to be based in Spain, Madrid on a full time permanent basis with hybrid working.

To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership. The Senior Operations Analyst plays a pivotal role in ensuring operational resilience, optimising core processes, strengthening third-party oversight, and supporting the Head of Operations Europe in all day-to-day matters as well as strategic initiatives across the European business.

Responsibilities

• Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
• Coordinate problem‑solving sessions (e.g., incident reviews, operational issue triage, process re‑design meetings).
• Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
• Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
• Maintenance of Business Continuity Plan (BCP) and Operational Resilience frameworks by lead annual reviews and updates to plans, ensuring resilience documentation reflects current processes, people, systems, and third‑party dependencies.
• Conducting impact analyses: Identify critical business services and assess operational impacts, tolerances, and time‑critical activities.
• Evaluate third‑party resilience: Perform assessments of vendors’ resilience capabilities and ensure contractual resilience obligations are adhered to and evidenced
• Annual reviews processes, update when new processes, guarantee continuous improvement
• Quantify operational efficiency using cycle times, volume analysis, processing accuracy, capacity utilisation, and cost drivers.
• Build business cases for process change including risk reduction and efficiency gains
• Evaluate automation or tooling opportunities to enhance scalability and reduce manual intervention
• Work closely with the Head of Operation building up of the Corporate Service centre in Madrid, working closely with representative from claims, finance, legal, Risk& compliance and other as required.
• Support achieving the strategic and operational goals of MRRSI by providing market-leading Non-regulated services to all the branches in Europe as required

Knowledge And Skills

• Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
• Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
• Experience with process improvement methodologies; certifications are a plus.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

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