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0MSX International
Barcelona, ES
Customer Service Representative (British English)
MSX International · Barcelona, ES
Office
Company Description
At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.
With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.
Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.
Do you have strong communication skills, a proactive attitude, and a passion for customer service?
Become our Customer Service Representative!
Job Description
Your daily tasks will include:
- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries.
- Permanent position with an indefinite contract from the beginning.
- Salary: €22.000 gross per year.
- Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3-6 months).
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
- You have a C2-level proficiency in British English.
- You are preferably available full-time.
- You will be working from our Barcelona office in a 50% hybrid position, with the first 3-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.
Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Concentrix
Barcelona, ES
Customer Service Representative (Italian & Spanish - speaking) - On-site - Sport Clothing Industry AM03
Concentrix · Barcelona, ES
Job Title:
Customer Service Representative (Italian & Spanish - speaking) - On-site - Sport Clothing Industry AM03
Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What You Will Do In This Role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Italian and advanced in Spanish and in English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
What’s In It For You
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week, temporary contract: Monday to Friday from 9:00 to 18:00
- Salary 18,978 euros gross/year + up to 2,400 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1622320
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
English, Italian (Required), Spanish
Time Type:
Full time2026-02-20
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1622320
Siemens Healthineers
Barcelona, ES
Customer Service Engineer (f/m/d) Equipos diagnóstico por la imagen - Radiología, Zona Este (Palma de Mallorca)
Siemens Healthineers · Barcelona, ES
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Nuestro entorno inspirador y solidario forma una comunidad global que celebra la diversidad y la individualidad. Te animamos a salir de tu zona de confort, ofreciéndote recursos y flexibilidad para fomentar tu crecimiento profesional y personal, todo ello valorando tus contribuciones únicas.
Inscríbete a la posición de Customer Service Engineer (f/m/d) para equipamiento de Diagnóstico por Imagen!
‼Importante!! - El centro de trabajo estará ubicado a futuro en Palma de Mallorca. Inicialmente el centro de trabajo estará localizado en Barcelona durante un periodo de aprox 2 años, para formación "on the job" con el equipo de Ingenieros/as de Cataluña.
Responsabilidades:
Reportando al Area Service Manager, buscamos un/a Customer Service Engineer para equipos médicos de Diagnóstico por Imagen (Equipos de Radiología, Medicina nuclear y Resonancia magnética) para la Zona Este (Islas Baleares).
Tendrás oportunidad de formarte en nuestros equipos de alta tecnología para ejecutar todas las actividades de mantenimiento, coordinadas vía Customer Call Center (CCC).
Resolución de incidencias correctivas, instalaciones de equipos, mantenimientos preventivos, modificaciones del sistema bajo los parámetros técnicos del fabricante garantizando siempre los estándares y KPI´s de satisfacción del cliente.
Otras tareas principales dentro de la función:
- Realizar las instalaciones, entregas a cliente, mantenimientos, reparaciones, actualizaciones de los productos de tu área de expertise y asistencia de otros productos, bajo supervisión conforme a estándares de calidad definidos por Casa Matriz.
- Comunicación con el CCC (Customer Call Center), seguir las instrucciones y avisos, asignando, ejecutando el proceso de Service, asegurando la óptima calidad de servicio al cliente.
- Escalar aquellas incidencias no resueltas informando al CCC y reportando al Area Service Manager.
- Asegurar el buen uso de equipos, herramientas y materiales a disposición y reportar su uso a través del proceso y service report.
- Mantener la más alta satisfacción del cliente, en particular en el marco de Siemens Healthineers, Customer Service.
- Todas las responsabilidades y trabajos deben realizarse con criterio de optimización coste-eficiencia, teniendo en cuenta la rentabilidad de Customer Service y los parámetros del negocio CS (aceptación vía presupuestos, ofertas, contratos de mantenimiento, etc) de acuerdo con el Area Service Manager.
- Comunicación efectiva en Cliente, trabajo en equipo, consecución de KPI’s de servicio.
- Ingeniería técnica o superior, especialidad electrónica o similar, licenciatura en Física.
- Valorable: Conocimento IT redes informáticas.
- Experiencia en entorno técnico de ámbito hospitalario.
- Conocimientos en Electromedicina, Radiología, Medicina nuclear (PET/SPECT) y Resonancia Magnética.
- Disponibilidad para viajar.
- Cobertura técnica para el Área Este (Zona Islas Baleares) con base en Palma de Mallorca.
- Disponer de carné de conducir.
- Inglés B2 (Marco Europeo de referencia).
¿Curiosidad sobre nuestra cultura? Nuestra cultura abarca diferentes perspectivas, un debate abierto y la voluntad de desafiar lo convencional. El cambio constante es un aspecto de nuestro trabajo. Aspiramos a liderar el cambio en nuestra industria, en lugar de simplemente reaccionar ante el cambio. Es por esto que te invitamos a tomar nuevos desafíos, probar tus ideas y celebrar el éxito.
Como empleador que ofrece igualdad de oportunidades, nos complace considerar las solicitudes de personas con diferentes capacidades.
La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación. Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento -independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente- nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la sociedad.
Servicio de atención al cliente
29 ago.FLiPO 🤓🔛😎🙌
Barcelona, ES
Servicio de atención al cliente
FLiPO 🤓🔛😎🙌 · Barcelona, ES
GESTOR/A DE ÓPTICAS (Customer Service B2B) – Account Optical Partners - FLiPO
📍 Oficina Barcelona · 🧠 Perfil resolutivo · 💬 Trato diario con ópticas
Resuelve, organiza, cuida.
En FLiPO sabemos que el éxito del canal B2B no depende solo de abrir nuevas ópticas, sino de cómo cuidamos a las que ya confían en nosotros. Con nuestras gafas modulares patentadas y un modelo digital-first, la diferencia está en la calidad del soporte diario y en convertir incidencias en aprendizajes para mejorar continuamente.
Buscamos un perfil resolutivo y empático, capaz de gestionar incidencias y dar soporte de calidad a nuestras ópticas colaboradoras y retail.
🧩 ¿Qué harás en tu día a día?
- Gestionarás dudas, incidencias y peticiones de ópticas vía mail, llamada o CRM.
- Coordinarás con el partner industrial todo lo relacionado con pedidos, envíos y reposiciones.
- Informarás de novedades de producto, cambios de condiciones o mejoras del sistema.
- Realizarás check-ins periódicos con ópticas para medir su nivel de satisfacción.
- Sistematizarás feedback útil para el equipo de producto, logística o marketing.
- Participarás en la mejora continua de procesos operativos del área B2B.
🎯 ¿Qué buscamos?
- Experiencia en atención al cliente o soporte operativo B2B.
- Capacidad de trabajo ordenado, comunicación clara y empatía en el trato.
- Buen manejo de herramientas digitales y multitarea.
- Alta orientación al detalle y capacidad de respuesta rápida.
✅ Valoramos también:
- Experiencia previa en sectores como óptica, logística, salud o retail físico.
- Experiencia con CRMs, herramientas de ticketing y gestión de cuentas.
🏡 Lo que ofrecemos
- Incorporación inmediata a una de las startups más prometedoras de España, destacada en El Referente 2024 y respaldada por fondos como Faraday Ventures.
- Impacto directo: tu trabajo será clave para que las ópticas se sientan respaldadas y comprometidas con FLiPO.
- Modelo híbrido desde nuestra oficina de Sant Joan Despí.
- Cultura dinámica y colaborativa: trabajamos en equipo, con foco en resultados y sentido del humor.
- Formación continua en producto y herramientas.
- Crecimiento profesional real en un proyecto en plena expansión internacional.
En FLiPO no buscamos solo un gestor de cuentas: buscamos a alguien que quiera cuidar, resolver y construir relaciones a largo plazo en una de las startups top de España. 🤓🔛😎🙌
Aura Seguros
Barcelona, ES
TELEOPERADOR COMERCIAL Y ATENCION AL CLIENTE (H/M/X)
Aura Seguros · Barcelona, ES
¡En Aura Seguros seguimos creciendo y buscamos nuevos talentos!
Si tienes experiencia en ventas, pasión por lograr resultados y habilidades para la negociación, ¡queremos conocerte! Esta es tu oportunidad de unirte a nuestro equipo como Teleoperador/a Comercial y Atención al Cliente.
Estamos buscando incorporar un perfil proactivo y orientado al cliente para el turno de tarde, trabajando de manera presencial en nuestras oficinas en Santa Coloma de Gramanet (Barcelona).
Si disfrutas del trato con las personas, eres dinámico/a y buscas estabilidad laboral, ¡esta oferta es para ti!
🔹¿Qué harás en tu día a día?
- Atender llamadas entrantes y salientes, ofreciendo una atención cercana y profesional.
- Realizar seguimiento de cuentas pendientes y gestionar acciones de recobro.
- Negociar acuerdos de pago y resolver dudas o reclamaciones de forma eficaz.
- Proteger y defender nuestra cartera de clientes, detectando riesgos y aportando soluciones.
- Registrar cada interacción de forma precisa en nuestro sistema.
- Trabajar por objetivos, siempre con el apoyo de un equipo motivado.
- Experiencia previa en atención al cliente, recobros o gestión de cartera (si es en seguros o banca ¡mejor aún!).
- Habilidades de comunicación, empatía y resolución de conflictos.
- Capacidad para desenvolverte en situaciones complejas.
- Proactividad, organización y orientación al logro.
- Manejo básico de herramientas informáticas y sistemas de gestión de llamadas.
- Salario fijo de 16.500 € brutos anuales + incentivos.
- Contrato indefinido desde el primer día.
- Horario Turno tarde: 12:00 a 21:00 h
- Trabajo presencial en nuestras oficinas de Barcelona.
- Formación, apoyo constante y un entorno de trabajo dinámico y colaborativo.
En Aura Seguros creemos en la igualdad de oportunidades y en la diversidad como un valor clave. No discriminamos por género, edad, origen, orientación sexual, discapacidad o cualquier otra condición personal o social. Fomentamos un ambiente inclusivo donde todas las personas pueden desarrollarse y crecer profesionalmente.
Requisitos:
Requisitos:
- Experiencia previa en atención al cliente, recobro y defensa de cartera, preferiblemente en el sector de seguros o banca.
- Excelentes habilidades de comunicación verbal y escrita.
- Capacidad para gestionar situaciones difíciles de manera efectiva.
- Orientación al cliente y habilidades para negociar y resolver conflictos.
- Conocimientos básicos de herramientas informáticas y sistemas de gestión de llamadas.
Coty
Barcelona, ES
Customer Service Representative Travel Retail
Coty · Barcelona, ES
Office
Location: Barcelona, Spain
The Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams.
Core responsibilities:
- First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required.
- Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers.
- Order management of all order types to invoice for customer groups, ensuring invoices are stored appropriately.
- Synchronize daily operations with Planning and Logistics to ensure optimization of product and requested delivery dates are met and track actual delivery dates of customer orders with Transportation teams.
- Provide order and volume insights to Planning, Logistics and Transportation.
- Ensure procedures and documentation are followed and provide suggested improvements to leaders, considering reoccurring customer issues or trends that you have identified.
- Document customer interactions within the relevant systems.
- Coordinate with SSC Credit Management for blocked orders, escalating when the release schedule is not met.
- Management of returns and refusals including analysis, processing and follow up in coordination with SCC).
- Revenue recognition: provide documentation as needed during month end revenue recognition reconciliations.
- Coach and train Customer Service Representatives as necessary on systems and processes and support with the onboarding of new starters.
- Lead team projects and initiatives as required.
- Lead shifts, facilitate team meetings and deputise for the Customer Service Manager as required
The Customer Services Representative will liaise with various stakeholders, such as:
- Customer Service Managers in the Hub and in the local market.
- Local market sales representatives.
- DRPs.
- Logistics and Transformation teams.
- External customers.
- Data Analysts.
- SSC
You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.
Other than that, we are looking for:
- Degree (or equivalent work experience) in a Supply Chain, Customer Service or Business Administration discipline.
- Customer Service experience with a strong track record of resolving diverse, and complex, issues.
- CRM or other advanced Customer Service software user.
- Technical understanding, and proficiency, of SAP for order processing and query management.
- Strong analytical skills.
- Effective communication skills.
- Fluency in the local market language (English, French, Italian, Dutch or German).
- Fluency in Microsoft Office.
- Delivering results.
- Working to deadlines.
- Working as part of a team
As our Customer Services Representative, some of the benefits you will receive are:
- Competitive remuneration and perks will be matched with your experience and knowledge.
- Ticket restaurant (daily diet for meals)
- Company products / Access to the company shop
- Life and accident insurance
- A screening call with the recruiters
- A first online/in-person interview with hiring managers
- A second interview (optionally)
- Feedback, verbal offer
- Hiring
Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.
Join us in making over the world of beauty!
Bacardi
Barcelona, ES
Customer Service Specialist, Europe (CoE)
Bacardi · Barcelona, ES
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
WHAT DOES A CoE CUSTOMER SERVICE SPECIALIST DO?
The CoE Customer Service Specialist manages the end-to-end transactional order management cycle for all European markets (Tier1,2 and 3). This role reinforces support to Tier 3 markets and provides service to Bronze customers across all European markets.
Prioritizing accuracy, speed, and consistency, the Specialist drives efficient, high-quality transactional operations and written customer communication. As a centralized function, it ensures seamless, process-driven customer service delivery across multiple European markets.
ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
- Do you dare to be different?
- Are you willing to question, challenge and innovate in pursuit of excellence?
- Can you work collaboratively and inspire others?
- Are you ready to make your mark?
Responsibilities
WITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO:
- Accurately execute the full transactional order management cycle (order entry, validation, and timely follow-up) across multiple European markets, ensuring adherence to quality and process standards.
- Support Tier 3 markets and manage all interactions with Bronze customers across Europe, delivering clear, consistent, and professional communication.
- Collaborate closely with Customer Experience Partners in respective markets to align on customer needs, resolve issues efficiently, and ensure a seamless customer experience.
- Adhere strictly to the established Service Strategy, applying customer segmentation and tier-specific protocols in line with defined SLAs to prioritize and tailor service delivery.
- Proactively monitor order and system data accuracy, identifying discrepancies and driving corrective actions to maintain data integrity across transactional processes.
- Escalate complex exceptions and unresolved issues promptly to regional teams or subject matter experts, facilitating timely resolution and minimizing customer impact.
- Manage and resolve customer tickets efficiently, maintaining high standards of responsiveness and customer satisfaction, according to Service Strategy.
- Champion continuous improvement initiatives by identifying process bottlenecks, proposing enhancements, and supporting implementation to optimize operational efficiency and service quality.
THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY:
- Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain Management, or a related field.
- Previous experience in fast-moving consumer goods (FMCG) is preferred.
- Strong attention to detail with a focus on data accuracy and process consistency.
- Proficient in SAP order-to-cash processes and transactional customer service.
- Excellent time management and ability to prioritize high volumes of transactional work.
- Service-oriented mindset with resilience to manage pressure and meet deadlines.
- Fluent in English; native proficiency in one European language plus an additional language is preferred.
- Strong written communication skills tailored to remote customer interactions.
- Efficiency-driven and process-minded with a continuous improvement approach.
- LEADERSHIP AND LEARNING AGILITY
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.