Ofertas de empleo para Atención al cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoFreelance
• PublicadaNueva

Teletrabajo .

This position is a temporary opportunity at XVIVO for 6 months to cover for an absent employee.

As Clinical Specialist at XVIVO you will be engaged in the following activities.

KEY ACCOUNTABILITIES:

• Provide customer education and training to clinical users.
• Work with members of the transplant team, including surgeons, nurses, coordinators, perfusionists.
• Strong documentation practice (E.g. Quality System)
• Must be capable of travelling anywhere in Europe
• Travel to donor /recipient hospitals when necessary
• Have strong interpersonal skills to facilitate team building and partnering with colleagues and peers
• Communicate regularly with Product and Program Managers regarding product utilization activities and users’ feedback
• When not covering cases, collaborate with Product and Program Managers in various assignments and tasks
• May accompany sales team on sales activities as needed to provide clinical expertise
• May participate in medical and scientific conferences and meetings (inside or outside Europe)
  
  

• Normothermic vs Hypothermic Machine Perfusion
• Ventilation Strategies
• ECMO or Perfusion Proficiency
• Organ Recovery: Pre-operative Phase
• Organ Recovery: Inter-operative Phase
• Mechanical Preservation
• Fluent in English, other languages will be a plus.
  
  

• Knowledge of thoracic anatomy required. Basic understanding of pulmonary physiology.
• ECMO, Respiratory Therapy (RRT), Perfusion
• Bachelor of Science in Health Science field; CTP, CPTC, RN, preferred.
  
  

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada27 feb.

Teletrabajo .

About Alignerr

Alignerr works with AI labs that need high‑quality, human‑created descriptions of film and video. Our teams help models understand not just “what is on screen,” but how a scene is staged, paced, and emotionally framed.

Role Overview

The Film Scene Description Specialist reviews short scenes and produces structured beat-by-beat visual descriptions. This role focuses on describing scene flow, camera behavior, blocking, pacing, and emotional tone strictly through visual information, without relying on dialogue.

What You’ll Do

• Watch scenes and break them into visual beats
• Describe camera movement, framing choices, pacing, and blocking
• Communicate mood and tone using purely visual indicators
• Identify key transitions, reveals, or motifs in the scene
• Follow standardized formatting for scene summaries and beat breakdowns
• Provide clarity notes where visuals are ambiguous
• Maintain consistency across a large volume of scene descriptions
  
  

• Background in film, directing, editing, cinematography, or film school
• Ability to describe scenes visually without referencing dialogue
• Strong structured writing and scene-analysis ability
• Comfort re-watching clips to ensure accuracy
  
  

• Experience with script coverage, storyboarding, or pre-vis workflows
• Understanding of scene structure and storytelling fundamentals

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 feb.

. Office

En Indexa Capital, buscamos un/a estudiante o recién titulado para seguir revolucionando el mundo de la inversión en Europa con más de 4600 millones de euros gestionados. Nuestra misión es ayudar a nuestros clientes a cumplir sus objetivos financieros. Para ello les facilitamos el acceso a una propuesta diversificada con bajo coste y buscamos una persona con ganas de participar en nuestro crecimiento y desarrollo de negocio en España, Bélgica y Francia.

Ofrecemos unas prácticas o un contrato a duración indefinida, en nuestra oficina en Madrid (Calle Serrano 213) y/o en remoto, con una remuneración total entre los 19.000 y 23.000 € en función de tu experiencia.

Lo que vas a hacer / aprender:

• Atención al cliente por email, chat y teléfono
• Apoyo al director de atención al cliente, Illán Perales
• Participación en la definición de mejoras y en la automatización de los procesos
• Apoyo o participación en el equipo de back office (prevención de blanqueo de capitales, gestión de documentación, auditorías, gestión con proveedores, etc.)

Requisitos indispensables:

• Formación en el ámbito de las finanzas, ciencias económicas o empresariales (en último curso o recién completada)
• Orientación al cliente
• Habilidades de comunicación
• Interés por la gestión indexada
• Capacidad analítica

Requisitos deseados, pero no imprescindibles:

• Nivel alto (bilingüe) de francés
• Certificación en asesoramiento financiero homologada por la CNMV (EFPA o similar), o en proceso de obtenerla
• Prácticas previas en entidad financiera y/o experiencia en atención al cliente al menos de 6 meses

Lo que ofrecemos:

🚀 Una buena oportunidad de aprendizaje y crecimiento en un equipo de alto rendimiento y con una fuerte expansión.

👩 💻 Innovación, automatización, definición e implementación de mejoras continuas tanto en nuestros servicios como en ti.

🤝 Un sitio donde el cliente está en el centro del negocio.

📝 Contratación estable, para que puedas desarrollarte con nosotros a largo plazo.

🏡 Formato de trabajo híbrido flexible entre presencial y a distancia, nos adaptamos a tus necesidades.

💶 Remuneración en función tu experiencia y trayectoria profesional, (remuneración total entre 19.000 y 23.000 € anuales)

✨ Posibilidad de optimizar tu salario mediante retribución flexible:

• Ticket restaurant, transporte y guardería.
• Seguro médico privado.
• Plan de pensiones de empleo.
• Plan de retribución flexible en acciones.

🔍 Revisiones individuales anuales. Nos reunimos para fijar objetivos y buscar mejoras profesionales y salariales.

📗 Queremos ayudarte a que crezcas profesionalmente, por eso, ofrecemos un presupuesto individualizado para formación.

💬 Posibilidad de tener clases de idiomas dependiendo de tus preferencias y nivel.

☕ Si vienes a la oficina puedes disfrutar de fruta y café.

¿Quieres conocer más Indexa?

Con más de 140 mil clientes y más de 4600 millones de euros gestionados, con un crecimiento de 122 millones de euros al mes en los últimos 12 meses, Indexa es el gestor automatizado independiente líder en España y el primer gestor automatizado en alcanzar la rentabilidad en Europa.

Gestionamos carteras de fondos indexados con diversificación global y comisiones de media 5 veces más bajas que los bancos, y desde hace un par de años abrimos cuentas también en Bélgica y Francia. Nuestra principal propuesta de valor es “Menos costes, más rentabilidad” para nuestros clientes. Desde 2015, nuestras carteras han obtenido una rentabilidad media anual de 7,7 % (cartera 8 de 10 a 100 mil euros, 31/12/2015 – 26/01/2026), 81,5 puntos porcentuales más rentabilidad acumulada que la media de los fondos de inversión españoles comparables (Inverco, renta variable internacional).

Además de carteras de fondos indexados, ofrecemos también carteras de planes de pensiones, de EPSV, un plan de pensiones de empleo para empresas y autónomos, un fondo de fondos, una cuenta remunerada y nuestro propio seguro de vida en colaboración con Caser Seguros.

Indexa Capital forma parte de Indexa Capital Group, sociedad cotizada en el BME Growth, matriz de Indexa Capital AV, Indexa Caravel en Francia, y Bewater Asset Management SGEIC.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 feb.

Inglés Marketing Atención al cliente Formación Outlook Servicio de atención al cliente Comunicación Satisfacción del cliente Atención telefónica Medios de comunicación social SaaS

Tendecies Innovación est une entreprise dynamique et en pleine croissance, spécialisée dans des solutions innovantes orientées vers l’amélioration continue et la performance organisationnelle. Nous misons sur le développement professionnel de nos collaborateurs et sur un environnement de travail collaboratif et évolutif.

Dans le cadre du développement de notre équipe, nous sommes actuellement à la recherche d’un(e) Customer Service dédié(e) au marché français.

Intitulé du poste

Customer Service / Support Client – Marché France

 Présentation du poste

Rattaché(e) à l’équipe Customer Service Europe, le/la Customer Service France est le point de contact privilégié des clients français pour la résolution d’incidences logistique pour le secteur e-commerce.

Il/elle assure le suivi des expéditions et intervient dans la résolution d’incidents logistiques et techniques, avec un objectif constant de satisfaction et fidélisation client. Il/elle sera également amené(e) à accompagner les utilisateurs sur l’utilisation de notre plateforme logistique.

Missions principales

• Assurer le support client multicanal (chat, e-mail, ticket, téléphone)
• Gérer et résoudre les incidents logistique (suivi, retards, litiges, retours)
• Traiter les demandes clients d’incidents techniques liés à la plateforme
• Qualifier, prioriser et escalader les incidents techniques si nécessaire
• Assurer le suivi des tickets jusqu’à leur résolution complète
• Maintenir une communication claire, professionnelle et empathique avec les clients
• Contribuer à l’amélioration continue du service (FAQ, procédures, base de connaissances)
• Remonter les retours clients aux équipes produit et techniques

Compétences requises

• Expérience confirmée en Customer Service dans le secteur des services
• Expérience dans la résolution d’incidents de la logistique de colis (expédition, transporteurs, suivi, incidents)
• Bonne connaissance liée à la technologie (SaaS, outils digitaux, plateformes)
• Sens du service client et orientation à trouver des solutions
• Excellente rapidité et aisance de frappe au clavier
• Expérience avec les outils de chat client 
• Orthographe et syntaxe irréprochables en français
• Espagnol niveau intermédiaire (B2) requis

Compétences complémentaires

• Connaissance du e-commerce ou des plateformes logistiques
• Connaissance de logistique internationale (documents, douane, facture commerciale)
• Capacité à analyser un problème et proposer une solution rapidement
• Sens du service client et orientation solution
• Capacité à documenter des procédures et à structurer l’information

Nous proposons un poste avec un horaire stable du lundi au vendredi, de 9h à 18h.

La rémunération se situe entre 18 000 € et 22 000 € brut annuel, selon le profil et l’expérience.

De plus, nous offrons une formation continue prise en charge par l’entreprise afin d’accompagner le développement professionnel de nos équipes.

Si vous pensez que nous pouvons nous correspondre, postulez dès maintenant — nous serions heureux d’échanger avec vous !

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 feb.

. Office

About the Role:

The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions. The role is accountable for ensuring a cohesive, value-driven customer experience that promotes long-term outcomes and sustained growth.

The Director plays a key role in defining the enterprise vision and strategic leadership for customer success and clinical advisory by establishing scalable governance and an insight-driven operating model that consistently delivers measurable impact. This includes steering value realization, maximizing customer outcomes, optimizing engagement, and orchestrating integrated global processes across the International Segment.

The position requires an entrepreneurial and strategic mindset, strong leadership capabilities, and the ability to work across multi-disciplinary and cross-cultural teams—including Sales, Product, Operations, and Clinical Advisory—to drive adoption, improve customer satisfaction, and enable consistent value delivery across regions

Responsibilities:

Strategic Leadership of the Client Success Hub

• Lead the unified International CX team—comprising Customer Success, Value Creation Office, and Clinical Advisory teams—ensuring alignment, cohesion, and consistent execution of the end-to-end customer lifecycle strategy.
• Serve as the strategic orchestrator across International teams, aligning priorities, value narratives, and operating models to maximize customer outcomes and drive sustainable growth.
• Translate enterprise goals into actionable programs, ensuring a value-driven, insight-based, and scalable operating model that enhances governance, performance visibility, and long-term client satisfaction.
  
  
  

• Own the end-to-end customer lifecycle, ensuring seamless transitions from onboarding and adoption to expansion, renewal, and advocacy.
• Define and oversee the enterprise framework for value realization, including success metrics, governance structures, and operational standards that demonstrate measurable impact to clients.
• Enhance visibility into customer health, proactively identifying risks and opportunities, enabling data-driven decision-making across regions.
• Direct the delivery of value-based services to ensure clients consistently achieve, optimize, and expand the value realized from CE solutions.
  
  
  

• Act as the central connection point between Customer Success, Product, Operations, Marketing, Sales, and Value teams to ensure integrated execution and unified customer-facing strategy.
• Promote the adoption of tools, playbooks, and KPI frameworks that optimize customer engagement, operational efficiency, and measurable business outcomes.
• Support the creation of scalable workflows, templates, and best practices to enable teams across countries to deliver consistent, high-quality customer experiences.
  
  
  

• Provide vision, purpose, and direction to all teams within the Client Success Hub, fostering a culture of excellence, collaboration, and continuous improvement.
• Coach and develop high-performing teams, ensuring they are equipped with the skills, insights, and tools needed to elevate value-focused conversations and strategic client engagement.
• Empower teams to represent the international Health Division as trusted advisors in client interactions, internal strategic discussions, and external industry forums.
  
  
  

• Oversee the collection, analysis, and dissemination of customer, market, usage, and value insights that inform strategic decision-making across the organization.
• Ensure that insights from Customer Success, Value Creation, and Clinical Advisory functions contribute to product development, commercial strategy, and market prioritization.
• Strengthen CE’s position in international markets by elevating value-focused messaging and ensuring customers clearly understand the impact of CE solutions on their business and clinical outcomes.
  
  
  

• Identify and communicate opportunities for upsell and cross-sell by leveraging deep understanding of customer and user needs, usage patterns, and strategic goals.
• Partner with Sales and Commercial leaders to support pipeline acceleration through value narratives, customer health indicators, and success stories.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 feb.

.

¿Te interesaría trabajar en una Empresa líder en el sector ENERGÉTICO?

Somos una Compañía nacional con un gran crecimiento, dedicada al sector energético, tanto a nivel residencial como empresarial. Buscamos una persona para la posición de Atención al Cliente en nuestras oficina de Madrid (Blas de Otero) .

PERFIL PROFESIONAL

Competencias Personales

• Habilidades de comunicación y trato cordial con clientes.
• Capacidad de organización y gestión del tiempo.
• Iniciativa y proactividad en la resolución de incidencias.
• Adaptabilidad a un entorno dinámico y en crecimiento.
  
  

• Habilidades de comunicación escrita y oral.
• Experiencia previa en atención al cliente.
• Conocimiento del sector energético (tarifas, contratos, ahorro energético) en un plus.
  
  

• Recepción de llamadas, correos y visitas de clientes.
• Información y asesoramiento inicial sobre los servicios energéticos.
• Resolución de incidencias y canalización de reclamaciones al departamento correspondiente.
• Seguimiento postventa para garantizar la satisfacción del cliente.
• Fidelización de clientes.
  
  

• Remuneración acorde a la posición.
• Contrato indefinido.
• Jornada completa
• Posibilidad de desarrollo interno.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 feb.

.

Firma de servicios profesionales especializada en búsqueda de talento selecciona, para una compañía líder en su sector, un/a Agente de Atención al Cliente que se incorporará al equipo de soporte a red comercial.

Responsabilidades

• Interlocución directa con la red de colaboradores para la resolución de consultas operativas del día a día.
• Coordinación y tramitación de solicitudes vinculadas a la actividad comercial.
• Monitorización de casos abiertos, asegurando tiempos de respuesta y cierre.
• Apoyo en la comunicación de procedimientos, campañas y actualizaciones a los canales.
• Registro y actualización de la información en los sistemas internos.

Requisitos

• Formación Profesional o titulación universitaria.
• Experiencia en posiciones de atención telefónica y gestión de clientes/canales.
• Se valorará conocimiento previo del mercado energético.

Se valorará especialmente

• Capacidad de planificación y método de trabajo.
• Autonomía en la gestión de tareas.
• Enfoque a la calidad de servicio.
• Motivación por integrarse en entornos dinámicos y en evolución.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 feb.

. SaaS Office PowerPoint

Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry? Tastewise is just the place for you.

Tastewise: The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbell’s. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.

Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.

Let's shape the future of food together.

About the role:

We are looking for a Customer Insights Analyst (Entry-Level) to join our Madrid office.

In this role, you will respond to structured client briefs using the Tastewise platform, turning data into clear, compelling insight stories. You will analyze food and beverage trends and consumer signals, then translate them into well-structured, pitch-ready presentations that support brand teams and commercial conversations.

This is a role for someone who enjoys connecting data to storytelling, structuring narratives clearly, and helping brands understand where opportunities lie.

What you will be doing:

• Responding to client briefs by extracting insights from the Tastewise platform
• Translating business questions into clear, data-backed stories
• Building structured PowerPoint presentations that follow internal quality standards
• Identifying relevant trends, usage patterns, flavors, and consumer signals
• Applying internal frameworks to structure insights
• Supporting commercial and sales strategies by developing pitch-ready decks for customer meetings
• Managing multiple briefs simultaneously and working within defined timelines
• Collaborating with account managers and senior analysts to refine outputs
• Valid long-term EU work permit (no visa sponsorship available)
  
  

• Recent graduate from a research-focused or analytical degree such as Social Sciences, Psychology, Business, Economics, Biology, Marketing, Branding, or similar
• Strong written and spoken English (all client work is in English)
• Strong ability to structure information clearly and logically
• Comfortable working with data and identifying patterns
• Able to manage workload and meet deadlines in a fast-paced environment
• Valid long-term EU work permit (no visa sponsorship available)
• This role requires working from the office 3 days per week
  
  

• Experience in marketing, branding, insights, consulting, or tech environments
• Strong presentation and storytelling skills
• Ability to synthesize large amounts of information into clear, commercial takeaways
• Strong attention to detail
• Interest in food, retail, or consumer behavior

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

Cloud Coumputing Office Salesforce .

About Planet

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.

With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.

Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.

Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets.

Role Overview

Join our team as a Customer Success Manager (PMS), where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales.

Your primary responsibility will be to be the commercial contact for our current PMS (Hotsoft, Protel On-Premise and Protel Cloud) user base. You'll leverage your experience, knowledge, and customer-focused approach to engage existing customers, generate excitement and upsell opportunities within their currently used products as well as preventing churn by monitoring the health status of accounts.

In this role, you'll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add-ons for solutions in use and create leads to our cross-sales (X-Sale) team. Collaborating with our worldclass marketing, product, technical support and sales teams, you'll make sure to reach your individual KPIs

If you're eager to contribute to a rapidly growing product line and make a significant impact, we invite you to apply and be part of our success story

What You Will Do

• Handle incoming product inquiries from existing customers regarding commercial needs.
• Analyze our existing customer base to uncover cross-selling and upselling opportunities within our solution portfolio.
• Leverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest.
• Utilize Planet’s established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status.
• Address customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.
• Develop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities.
• Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally.
• Accurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross-Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders.
• Facilitate the onboarding of new employees as required.
  
  

• Hospitality Industry background
• Swedish/Finnish or French or German (B2/C1) and good written & spoken English
• Experience with hotel software (PMS, Revenue Management, etc.) is a plus
• Excellent sales skills
• Self-motivated
• Well-spoken and articulate.
• Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
• Positive can-do attitude
• Organization and issue resolution skills
• Team player