ABOUT THE JOB

Caleta Homes is changing the accommodation industry. An unusual and innovative business model, we offer our guests the chance to stay in unique homes fully equipped within a great location. We take care of our guests’s expectations, the cozy atmosphere of our accommodations, the ecology and our social impact wherever we operate.

It takes a special type of person to be the face of Caleta Homes. Our Welcome team is the eyes, ears, and smile of our business, welcoming our guests and converting them from regular travelers to loyal Caleta Homes guests.

We work in a dynamic, creative and innovative work atmosphere. We need someone with focus on an excellence service and who will feel comfortable managing a vibrant agenda that could range from answering the phone, registering reservations, responding to emails, meeting guests or solving guests’srequests to helping re-decorate our apartments or supervising our maintenance partners duties.

When needed, you may also have to pop to a home at a moment's notice, or investigate an issue before it gets out of hand. There aren’t really any boundaries: you’ll be expected to deliver superior guest support and to commit to our guests expectations, so that we all deliver excellent standards to our guests.

It’s not necessarily the subject you studied that will make you stand out: it’s more your desire to succeed in a new and exciting company that’s rocking the travel industry.

Position summary:

As our Luxury Rentals Receptionist, you will be the main link between our company and our guests. To accomplish this, you will use different online platforms like Marriott Homes & Villas website, Airbnb, Vrbo and corporate clients. Your job will be to make sure each guest has a 5-star experience from the moment they reach out to us. As part of this process, we will answer their questions as quickly as possible and assist them with any problems they may have via WhatsApp, email, and phone calls, as well as through our online tools, as well as maintaining our accurate and up-to-date property management software and booking calendar.

Once hired, you will find that working for Caleta Homes is an amazing opportunity. You will also get to be part of a respected company that values excellence, high-quality guest service, where your work will be very important in making sure our guests' experiences exceed their expectations.

Responsibilities:

• Provide exceptional support to guests throughout their stay, acting as the main point of contact, available via WhatsApp, email, and phone.

• Building relationships with our guests for many years to come.

• Ensuring efficient and effective communication flow with other departments and management.

• Demonstrate instant availability to respond promptly to all chats, calls, emails, company inquiries, and communication needs on all platforms throughout the day.

• Input OTA, direct booking, & agent leads into our PMS and keep up-to-date records of all system updates.

• Have the ability to attend any inquiry from our guests and to provide a unique stay and experiences for them. Our goal is to ensure that every qualified inquiry gets converted into a booking and a engaged client.

• Follow up on all OTA, direct, and agent leads, updating the PMS as necessary.

• Coordinate with the admin team on the entire booking process, from the contract stage to payment, to checkout and deposit return.

• Generate and send daily and weekly owner booking reports and obtain approvals from property owners.

Qualifications

• Work in the office

• Strong relationship-building skills

• Fluent written and spoken English / Spanish is a must.

• A great degree from a great university, or equivalent experience.

• Personally, have a great interest in multiple subjects

• Understanding of luxury travel and travellers

• Willing to help, a crucial Team player and positive energy.

• Excellent & Adaptable communication skills: able to alter style whilst remaining clear and concise.

• Multi-tasking at speed: Analytical thinking while maintaining attention to detail and achieving deadlines.

• Warm and friendly character who is efficient, accurate, and constantly demanding excellence.

• Independent to manage own agenda and to meet schedules while maintaining the capability to follow guidelines, procedures and standards set by the management.

• Entrepreneurial flair: comfortable getting your hands dirty and taking on a variety of tasks.

• Detail-oriented team player as first contact with our guests, greenting the in a polite and well-spoken manners.

• Ideally, the ability to speak a third language. Dutch, German or French is valuable. 

• Excellent typing skills

• Technology savvy, experience with OTAs and other similar platforms. 

• Impeccable work ethics and solid commitment. 

• Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.

• Strong sales and customers relationship-building skills

• Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.

• Exceptional written and verbal communication skills.

• Proficiency in using WhatsApp, email, and phone communication tools, as well as PMS systems and data management

• Familiarity with various platforms, such as Airbnb, VRBO, and booking.com

What you can expect

• The opportunity to work as much, or as little, as you want.

• Everything you need to do the job.

• Hospitality Industry: We’re a 24/7 business, so you’ll need to work on weekend and holidays.

• Freedom to implement your own ideas.

• Responsibility from day one, with experienced, supportive team members around you.

• Get paid to learn in a hands-on environment.

• Opportunities to progress in the company.

• The opportunity to meet guests from all over the world.

• A chance to work in a vibrant and fun environment with like-minded individuals.

• More than just a job.

• Salary: Based on experience.

• Incentive bonus: TBD.

Enviar CV actualizado a: [email protected]