Join Our Vibrant Customer Happiness and Operations Team in Palma de Mallorca!

Do you want to join us on our journey to change the travel industry? Together, we’re building the coolest product in travel history, and we’d love for you to be part of it! Are you excited to contribute your skills in a fast-paced and creative environment? If so, then you want to join us, and we want you!

We are looking for a Nordic-Speaking Customer Service Executive – Flight Front Office. Based in our beautiful office in Porto Pi, Palma de Mallorca, you’ll join a dynamic, customer-focused team where Spanish charm meets Swedish traditions. If you’re ready to make a difference for our B2B and B2C customers, unleash your potential, and grow within a global travel company, hop aboard – the adventure starts here!

We encourage you to apply even if all requirements aren't met (Nordic language skills is a must). At Sembo, we value potential and the right attitude just as much as qualifications.

Some Perks of Working at Sembo:

• Work from other countries for up to three weeks a year
• Enjoy a paid day off on your birthday
• Receive a generous healthcare contribution
• Join us for our annual kick-off, previously held in Palma
• Get generous staff discounts on accommodations worldwide
• Enjoy free snacks and drinks at the office
  
  

What You'll Do:

• Build and maintain strong relationships with clients through clear and effective communication, and assist customers through the entire booking process, ensuring smooth interactions from start to finish.
• Manage and respond to customer reviews across social platforms.
• Craft personalized messages to create tailor-made experiences for travelers.
• Support sales growth through exceptional service and teamwork.
• Navigate day-to-day tasks flexibly, supporting our seven-day-a-week operation with varied work schedules, and an average of two days off per week.
• Respond to price inquiries promptly, maintaining accuracy and professionalism
• Manage customer profiles and carefully address any special request.
• Investigate and resolve challenges confidently, ensuring every customer leaves satisfied.
• Embrace Sembo’s cutting-edge tools and systems with training to deliver memorable holiday experiences.
  
  

What Will Help You Succeed:

• Native or near-native proficiency in at least one Nordic language (spoken and written), as well as fluency in English. Any other language is considered a bonus
• Living in Palma.
• A quick learner with a problem-solving mindset and a customer-first approach.
• Skilled at managing multiple tasks effectively in a dynamic, fast-paced environment, with the ability to stay resilient in the face of challenges.
• Flexible and adaptable, thriving in environments where change is embraced and new ways of working are encouraged.
• Able to adjust to varying work schedules that align with office opening and closing times.
• A true team player who thrives in a collaborative, fast-moving environment.
• A passion for travel and a drive to create unforgettable customer experiences.
  
  

Nice to have:

• Previous experience from working within a similar position.
• Previous experience with GDS (Amadeus, Galileo) – a treasure on your journey.
  
  

Our Recruitment Process:

• First, you’ll start with a chat with the Customer Happiness Team Leader to get to know each other.
• Then, you’ll have a meeting with our Customer Happiness Manager.
• Finally, you'll hopefully receive an offer!
  
  

We're excited to welcome you to Sembo and look forward to reading your application!

Sembo Group is part of Stena Line Travel Group and of the Stena Sphere, one of Sweden’s largest family-owned corporate groups.