At Stannah, we are an international family-owned company with almost 160 years of history, known worldwide for our commitment to accessibility and innovation. Our work has a direct and positive impact on people’s lives, helping thousands of individuals gain independence and mobility every day.

We are looking for an Installation & Operations Coordinator who will play a key role in supporting and improve efficiency in our installation and operational activities in Spain. Based in our Badalona offices, this role will ensure an efficient end-to-end process, from order entry and installation planning to invoicing and customer follow-up, while maintaining high operational standards and an excellent customer experience. The jobholder will support the Installation Team, manage scheduling for technicians and subcontractors, oversee documentation and data entry, and handle customer interactions throughout the installation process. The candidate will collaborate closely with Sales, Technical and Finance teams, ensuring smooth coordination across departments and proactive resolution of issues. This position is primarily office-based and requires strong organisational skills, attention to detail, and the ability to manage multiple operational tasks simultaneously.

Key Responsibilities

• Manage customer calls and carry out follow-up calls, ensuring a positive and professional customer experience.
• Handle customer complaints or incidents.
• Provide support and guidance to the Installation Team to maximise operational efficiency.
• Ensure that subcontractor and customer documentation related to installation and testing is complete and of the highest quality.
• Enter and maintain all job-specific and order-related data in the system, ensuring accuracy and compliance with internal processes.
• Work with the Sales Manager to analyse and resolve customer complaints to the highest quality standards.
• Manage final and advance invoicing for installations and interventions/repairs.
• Oversee stock movements and the use of spare parts.
• Coordinate with the technical office to monitor the production progress of the equipment.
• Follow up on contracts and warranty extensions throughout their entire lifecycle, from activation to expiration.

This list is not exhaustive, and the jobholder will be expected to undertake any duties within their capacity to meet the needs of the business.

Skills and Experience

• Experience in operations, installation coordination, customer service or administrative roles within a technical or service-focused environment.
• Experience with ERP systems (preferably SAGE).
• Familiarity with order management, scheduling or logistics processes.
• Experience handling customer enquiries and managing documentation throughout the service delivery cycle.
• Strong ability to plan, prioritise and organise workloads efficiently.
• Good understanding of basic invoicing, documentation flows and administrative processes.
• Ability to follow structured business processes and maintain high-quality records.
• Experience coordinating technicians, subcontractors or field service activities (a plus)

Personal Attributes and Behaviours

• Passionate about making an impact, with a strong “can-do” attitude.
• Excellent attention to detail.
• Reliable, responsible and respectful.
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• Strong problem-solving skills and a proactive attitude when dealing with operational issues.
• Team player with the ability to collaborate effectively across departments (Sales, Technical, Finance).
• Ambition to achieve results; sense of urgency, perseverance and adaptability to change.
• Resilience and flexibility in a fast-paced operational environment.
• Ability to work under pressure, handling multiple critical tasks in parallel.

Education and Qualifications

• High school diploma or university degree.
• Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint).
• Fluent in Spanish and Catalan, good knowledge of English.

What we offer

• The opportunity to join a stable, international, family-owned company.
• A friendly, collaborative and supportive working environment.
• A role with varied responsibilities and real impact.
• A competitive salary package, aligned with experience and market standards.
• Career development opportunities.