Exciting Opportunity: Join our Vibrant Hostel Team in Barcelona!

Are you ready to be the warm and friendly face that greets travelers from all around the world? We're thrilled to announce an exciting opportunity for a Front Desk Agent to join our vibrant hostel team in Barcelona. If you're passionate about creating unforgettable guest experiences, fostering a positive atmosphere, and being the go-to person for all things hospitality, then this role is perfect for you!

About Us:

As a part of the dynamic Spanish hostel chain, The Central House, we believe in providing more than just a place to stay – we offer a gateway to discovering Spain’s rich culture. Nestled in the heart of a modern Gracia district , our hostel is a hub of exploration and connection. Our chain of hostels extends across Istambul, Portugal, Spain and Morocco, and now, we're on the lookout for a dedicated Front Desk Agent to help us continue offering outstanding service to our diverse guests.

Your Role:

As a Front Desk Agent, you will be the first smile that welcomes our guests and the foundation of our hostel's operations. Your key responsibilities will encompass:

• Warmly greeting guests and facilitating seamless check-ins and check-outs.
• Sharing insights about local attractions, events, and must-visit spots.
• Handling reservations, addressing inquiries, and fulfilling guest requests with a genuine desire to assist.
• Ensuring accurate and organized cash transactions while maintaining a tidy front desk area.
• Collaborating closely with housekeeping and maintenance teams to uphold guest satisfaction.
• Resolving guest concerns promptly and efficiently, ensuring an uninterrupted and enjoyable stay.
• Playing a pivotal role in maintaining a positive online reputation through exceptional guest interactions.

What We're Looking For:

We're in search of an individual who exudes enthusiasm, warmth, and an authentic passion for hospitality. Here's what we hope to find in you:

• Exceptional communication skills and a welcoming demeanour.
• A proactive problem-solving approach and a strong desire to assist guests.
• A detail-oriented and organized work style.
• Proficiency in basic computer software (Microsoft Office, email, etc.).
• A team player with a knack for effective collaboration.

Qualifications:

To excel in this role, you should possess:

• A high school diploma or equivalent.
• Prior experience in customer service (bonus points for hospitality experience).
• Proficiency in spoken and written English; familiarity with other languages is advantageous.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of the MEWS programme highly valued.

Why Choose Us:

By joining The Central House, you become a valued member of a dynamic team that values creativity, teamwork, and delivering exceptional service. We offer:

• A supportive and nurturing work environment that fosters personal growth.
• Opportunities to engage with people from all corners of the globe.
• Fun work environment

How to Apply:

Are you ready to embark on a rewarding hospitality journey with us? Send your resume and a brief cover letter outlining your passion for guest service and your relevant experience to [email protected]. We're eager to learn why you're the perfect fit for our team at The Central House Barcelona Gracia!

At The Central House, we celebrate diversity and are committed to cultivating an inclusive environment for all team members.

Join us in crafting unforgettable stays for every guest – submit your application today!