Title: Sales & Events Manager Time Out Market Barcelona

Location: Barcelona

Department: Operations

Reporting to: Head of Market Barcelona

Brand Video: https://tinyurl.com/bdzap3n6

Role overview
We love what we do – and it shows! Time Out Market (TOM) is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

The Sales & Event Manager will be responsible for managing the Time Out Market Events and Event Sales through diverse events and market activations.

As a Sales and Event Manager you'll play a key role in driving revenue and delivering exceptional event experiences. 

Combining proactive and reactive sales, this role involves creating new business opportunities through networking and account management, building client relationships, and managing all enquiries surrounding events within the market. You will also be responsible for end-to-end delivery of in-house events, from conceptualisation to execution, ensuring they are well planned, seamlessly executed, and leave a lasting impression on our guests. This is a dream role for an experienced sales person who LOVES hospitality, events and event management.

Responsibilities

• Coordinate all administrative event details with clients from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.

• Work with the chefs and operators of each concession stand to develop competitive, exciting and diverse event offerings.

• Act as primary onsite contact to client at buy outs; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately, and must be able to perform well under pressure.

• Liaise with Time Out Digital teams to execute Marketing strategies and Creative Solutions for Event Sales.

• Drive the growth of events by managing all incoming enquiries and converting them into revenue-generating events and activations.

• Actively pursue new business opportunities through proactive sales activities such as networking, industry research, and partnering with external entertainment agencies, and local businesses.

• Build strong, lasting relationships with clients, focusing on both acquisition and retention.

• Ensure exceptional guest service and communication to meet client needs and exceed expectations.

• Full ownership of in-house events, from ideation and planning through to flawless execution. This includes organising everything from seasonal parties to bespoke events, ensuring all details are managed effectively.

• Regularly review sales performance, track revenue against targets, and adjust strategies accordingly. Monitor and analyse monthly reports and forecasts, and implement necessary action plans

• Work closely with all internal teams, including our kitchens, operations and GM and to ensure smooth event execution and excellent guest service.

• Continuously generate new business through research into new industry sectors and ongoing relationships building with key suppliers and partners

• Keep up-to-date with industry trends, competitor activities, and guest preferences to inform sales strategies

• Review pricing and propose improvements based on competitive market research, ensuring the best offerings in the market

• Create and update sales strategies to support the group and event business, ensuring alignment with company goals and vision

• Prepare and present tailored proposals for bookings, and exclusive hires, ensuring all guest needs met and expectations are exceeded

• Manage event calls and email enquiries in a professional and timely manner

• Build and maintain an extensive database, keeping a detailed and accurate guest history of all relevant details for future events

• Host networking events, client lunches, and industry meetings to raise brand awareness and generate new leads

• Address guest complaints promptly and professionally, ensuring satisfactory resolutions to maintain high standards of service

• Be an ambassador for Time Out Market, representing the brand with pride in all settings

Skills:

• Ability to work as a core member of the team, stay organized, handle various projects at one time, lead others, delegate tasks where support is needed.

• Ability to speak to guests fluently regarding the food, beverage, and overall concept

• Proven Sales experience with a strong track record in proactive sales, including business development, client acquisition, and strategic account management. You should be able to showcase your results through revenue generation.

• Previous Sales & Events Manager experience ideally within the hospitality industry

• Proven ability to manage a dynamic workload and meet deadlines in a fast-paced environment

• Exceptional organisation skills with a keen eye for detail, capable of managing multiple events and client requests simultaneously

• Proven experience of building rapport and influence at all levels

• Strong and creative problem-solving skills

• Proficient in Microsoft Office and experience with CRM systems

• Creative and entrepreneurial mindset with the ability to innovate and adapt

• Strong network within hospitality and events industry

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group
Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in ten cities including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK).

About Time Out Market
Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in eleven cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Market is part of Time Out Group PLC (AIM: TMO), a brand that inspires and enables people to experience the best of the city through Time Out Media and Time Out Market. Time Out launched in London in 1968 to help people discover the exciting new urban cultures that had started up all over the city – today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to do, see and eat across 333 cities in 59 countries, and across a unique multi-platform model spanning both digital and physical channels.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.