ABOUT WTTC

The World Travel & Tourism Council is the global authority on the economic and social contribution of Travel & Tourism.

WTTC promotes sustainable growth for the Travel & Tourism sector, working with governments and international institutions to create jobs, drive exports and generate prosperity. Council Members are the Chairs, Presidents and Chief Executives of the world’s leading private sector Travel & Tourism businesses.

Alongside our Council Members and board of Vice-Chairs, Op-Co and Executive Committee representatives from our Member organisations, WTTC professionals are responsible for guiding and supporting the work of the Council in the fulfilment of its mission.

PURPOSE OF THE ROLE

The Project Manager role is designed to support organisational effectiveness by providing structured project planning, coordination and execution across key WTTC initiatives.

The position is responsible for translating strategic and operational priorities into clear, actionable project plans with defined milestones, timelines and accountability. The role requires a highly organised, internationally minded professional with strong project management discipline and the ability to manage multiple workstreams in a dynamic global environment.

This JD is intended as a flexible description that can be applied to a wide range of project needs, from transition initiatives and internal programs to events, commercial activities, research projects or operational improvements.

KEY RESPONSIBILITIES

1. Project Planning

• Develop, maintain and update detailed project plans.
• Define milestones, deliverables and dependencies.
• Ensure clarity on scope, timelines and required resources.
• Support prioritisation of initiatives when needed.

2. Coordination and Execution

• Coordinate activity across multiple departments and stakeholders.
• Facilitate meetings, workshops and follow-up actions.
• Track progress of individual projects and programs.
• Ensure timely completion of agreed tasks.

3. Monitoring and Reporting

• Prepare project updates, dashboards and status reports.
• Maintain action logs, risk registers and decision trackers.
• Ensure data and information are accurate and consistent.
• Provide insights and recommendations to improve delivery.

4. Risk and Issue Management

• Identify potential risks, bottlenecks or delays.
• Escalate issues promptly with proposed solutions.
• Support contingency planning where required.
• Monitor visa, legal or systems matters impacting projects.

5. Transition and Change Initiatives

• Support organisational transitions or restructuring projects.
• Help implement new processes, procedures and tools.
• Coordinate onboarding, systems enablement or office setup projects.
• Ensure continuity of operations during periods of change.

6. Process Improvement

• Identify operational gaps and improvement opportunities.
• Support implementation of best practices.
• Help document procedures and project methodologies.
• Promote continuous improvement and efficiency.

7. Internal Communication

• Ensure consistent communication across project teams.
• Serve as liaison among functional areas.
• Support preparation of operational materials when needed.
• Contribute to special initiatives as required by the organisation.

KNOWLEDGE AND EXPERIENCE

• Extensive experience in project or program management required.
• Experience working in international or multicultural environments.
• Background in Travel & Tourism, hospitality or global experience companies desirable.
• Proven ability to manage multiple projects simultaneously.
• Strong organisational and coordination track record.
• Fluent English required; additional languages are an advantage.

SKILLS AND ATTRIBUTES

• Highly organised, structured and detail-oriented.
• Strong coordination and planning capability.
• Pragmatic, flexible and solutions-focused.
• Calm under pressure and able to manage competing priorities.
• Strong communicator with excellent interpersonal skills.
• High integrity and sound professional judgement.
• Comfortable operating in complex, global environments.

COMPETENCIES

• Planning and organisational excellence
• Stakeholder management
• Communication and influence
• Analytical and structured thinking
• Risk awareness
• Delivery focus