Ofertas de empleo para Comercial y Ventas en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

• Estructura industrial cercana y estable
• Gestión de cartera B2B

¿Dónde vas a trabajar?

Empresa especializada en soluciones técnicas e instrumentación industrial, con sólida presencia nacional y una estructura cercana y estable, busca incorporar a un/a Inside Sales para gestionar la relación con cliente B2B desde oficina.

Descripción

• Elaboración de ofertas comerciales y seguimiento hasta cierre
• Asesoramiento técnico-comercial a clientes B2B
• Coordinación continua con el equipo de ventas externas
• Fidelización y desarrollo de cartera de clientes
• Gestión y cualificación de leads entrantes
• Seguimiento de oportunidades comerciales
• Coordinación interna para asegurar el correcto servicio al cliente

¿A quién buscamos (H/M/D)?

• Experiencia previa en entorno técnico-industrial o comercial técnico
• Valorable experiencia en distribución de material eléctrico o instrumentación
• Capacidad de combinar conocimiento técnico con orientación a ventas
• Buenas habilidades comunicativas y enfoque al cliente
• Perfil organizado, resolutivo y con buen manejo de volumen de trabajo
• Experiencia en gestión de ofertas y seguimiento comercial

¿Cuáles son tus beneficios?

• Contrato indefinido
• SB competitivo + variable
• Proyecto estable consolidada
• Formación técnica de producto
• Trabajo en equipo con comercial externo
• Incorporación inmediata
• Buen ambiente de trabajo

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoFreelance
• PublicadaNueva

Teletrabajo Excel

• Multinacional ubicada en el Vallès Oriental.
• Posición temporal con posterior incorporación.

¿Dónde vas a trabajar?

Importante multinacional ubicada en el Vallès Oriental, busca incorporar un/a HR Generalist para dar soporte integral a la gestión administrativa y laboral de Recursos Humanos.

Reportando directamente a la HR Manager, serás una figura clave en el funcionamiento diario del departamento, garantizando la correcta administración de personal, la gestión laboral y el soporte a las operaciones de planta en un entorno dinámico y exigente.

Descripción

El propósito principal de esta posición es proporcionar un sólido apoyo administrativo y operativo de Recursos Humanos, asegurando la correcta ejecución de los procesos relacionados con la administración de personal, nómina, control horario y relaciones laborales.

Responsabilidades

• Gestionar la administración de personal durante todo el ciclo de vida del empleado: contratación, modificaciones contractuales, altas, bajas, renovaciones y mantenimiento de expedientes.
• Coordinar la documentación laboral con la asesoría externa y asegurar el cumplimiento de la normativa vigente.
• Supervisar, controlar y preparar la información necesaria para el procesamiento de nómina, garantizando la calidad y exactitud de los datos.
• Gestionar incidencias de personal: bajas médicas, permisos, ausencias, vacaciones y otros aspectos relacionados con las relaciones laborales.
• Administrar y mantener actualizada la información de los empleados en los sistemas de RR. HH. y control horario.
• Realizar el seguimiento de fichajes, absencias, presencia y reporting relacionado con la gestión de plantilla.
• Coordinar los procesos de incorporación (onboarding), asegurando una integración administrativa eficiente.
• Dar soporte en la planificación y programación de personal, especialmente en coordinación con las necesidades operativas de planta.
• Participar en procesos de reclutamiento para perfiles operativos y mantener la relación con agencias externas de trabajo temporal.
• Elaborar informes periódicos de RR. HH., indicadores y reportes para dirección.
• Mantener actualizados los registros de formación y documentación requerida por auditorías y sistemas de calidad.
• Proporcionar apoyo directo a la HR Manager en todas aquellas actividades vinculadas a la gestión de personas y administración laboral.

¿A quién buscamos (H/M/D)?

• Grado universitario en Relaciones Laborales, Recursos Humanos, Administración y Dirección de Empresas, Derecho o similar.
• Experiencia mínima de 3 años en posiciones de HR Generalist, Administración de Personal o Recursos Humanos con un fuerte componente laboral ("hard HR").
• Conocimientos sólidos de contratación, nómina, control horario, absentismo y gestión laboral.
• Dominio avanzado de Excel y capacidad de análisis y reporting.
• Nivel de inglés fluido (C1).
• Persona organizada, rigurosa y orientada al detalle.

¿Cuáles son tus beneficios?

Ofrecemos:

• Proyecto estable dentro de una compañía internacional en crecimiento (los primeros 6 meses son a través de Michael Page)
• Flexibilidad horaria de entrada y salida. Lunes a jueves 9-17h, viernes hasta las 14.30h.
• Posibilidad de teletrabajo puntual una vez completado el periodo de integración.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jul.

. Office

Job Title

Sales Representative (Swedish-speaking) – On-site – High Tech Industry HS03

Job Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Experience the power of a game-changing career  

Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As a Sales Representative on our team, you will:  

• Manage qualified inbound calls for Commercial Business Development of customers acquired / profiled on line Account management of gold customers and partners
• Identify and qualify prospects and deciders in the targeted companies
• Track, manage, and report ongoing activity relative to sales pipeline
• Review level of client satisfaction and escalating issues when necessary
• Timely response and resolution of incoming customer or partner calls regarding, customer inquiries and request
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Make outbound calls to existing customers when required
  
  

Your Qualifications  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you:  

• Are proficient or bilingual in Swedish and advanced English
• Have strong communication skills
• Have solid Sales Background
• Are achievement and goal oriented
• Have good computer skills
• Have previous experience in Sales B2B
• Are motivated and self-starter
  
  

It Would Be a Plus If You

• Have previous experience working with channel
  
  

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  

What’s in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

• Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00
• Salary 20.000 euros gross/year + up to 3.000 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses
  
  

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1721672

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jul.

. Office

About the Job Posting
Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers.

Language Requirements
Norwegian C2, English C1

Job Details
We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travelers and accommodation providers, ensuring top-tier service and support across inquiries.

Responsibilities

• Provide clear guidance on service and payment inquiries from international travellers.
• Communicate with customers and accommodation suppliers via email and phone.
• Deliver high-quality customer service by identifying needs and offering solutions.
• Mediates between parties and resolves issues with professionalism.
• Follow defined procedures and log all interactions accurately.
• Collaborate in a team to ensure service excellence.
• Candidate Profile:
• Norwegian at C2 level and advanced English proficiency.
• Excellent written and verbal communication skills.
• Strong PC skills (Office 365, CRM, internal platforms).
• Problem-solving mindset and solution-driven approach.
• Motivated, goal-oriented, and customer-focused with adaptability to changing priorities.
• Affinity with accommodation platforms.
• Previous customer service experience is valued.
• Employer offers
• Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:00.
• Annual gross salary: €22,249.
• Temporary contract with the possibility of permanent status after 3 months.
• Relocation support is available.
• Initial 3-week training with ongoing coaching.
• Feel Good program: language lessons, team activities, quizzes.
• Private health insurance (upon permanent contract).
• Flexible remuneration options after probation.
• 27 vacation days per year.
• Free coffee daily and weekly fruit.
• A dynamic, multicultural, international work environment with clear career development.
• Hard requirements
• Assessments: QUIA native 80% + English minimum 70%.
• Availability to work from home and from the office when required.
• Personal smartphone needed for certain apps (Android/iOS).
• Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.
• Ideal profile
• The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada13 jul.

. Office

Descripción del empleo

QUÉ HARÁS

Como Sales Advisor en H&M, desempeñarás un papel clave para crear una experiencia excepcional para el cliente. Les darás la bienvenida, les guiarás por la tienda, y les ayudarás a encontrar lo que necesiten mientras les muestras nuestros productos. Actuando conforme a nuestros valores, contribuirás tanto a tu propio éxito como al éxito de la empresa.

Te encargarás de:

• Compartir tus conocimientos sobre moda y productos para ayudar a los clientes a tomar decisiones.
• Colaborar con tu equipo para ofrecer un servicio excepcional en cada etapa de la experiencia del cliente.
• Asegurar que la zona de ventas y el almacén estén limpias y ordenadas.
• Apoyar en la apertura y cierre de la tienda.
• Representar una imagen positiva de ti y de la marca durante todas las interacciones con los clientes.

CON QUIÉN TRABAJARÁS

Nuestras tiendas son el corazón de nuestra empresa, donde los clientes experimentan nuestra marca de primera mano. Como parte del equipo de tienda, cada rol—desde Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Cash Office Responsible, y Delivery Responsible en tiendas más grandes—contribuye a crear un ambiente inspirador y acogedor. También conectarás con el Area Team, colaborando entre tiendas para compartir conocimientos y lograr el éxito juntos. Junto a tu equipo, desempeñarás un papel vital ayudando a los clientes a sentirse seguros y a expresar su individualidad con las últimas tendencias y estilos atemporales. Al construir conexiones significativas con los clientes en nuestras tiendas, hacemos que la moda sea accesible y sostenible para todos.

QUIÉN ERES

Estamos buscando personas con...

• Experiencia en atención al cliente en el sector de la moda, retail o similares.

Y que sean…

• Con pasión por la moda y por ofrecer una experiencia excepcional en la tienda mientras promocionas nuestros productos a impulsas las ventas.
• Te desenvuelves bien en entornos colaborativos y dinámicos.
• Comunicándote, con creatividad, con curiosidad por usar la tecnología de la tienda, y un fuerte deseo por aprender y desarrollarte.
• Flexible y con orientación a la acción.

QUIÉNES SOMOS

H&M Group es una empresa global de fuertes marcas y proyectos. Nuestro objetivo es demostrar que no hay compromiso entre un diseño excepcional, precios asequibles y soluciones sostenibles. Queremos liberar la moda para la mayoría, y nuestros clientes están en el centro de cada decisión que tomamos.

Somos miles de compañeros apasionados y talentosos, unidos por nuestra cultura y valores compartidos. Juntos, queremos usar nuestro poder, nuestra escala y conocimiento para impulsar la industria de la moda hacia un futuro más inclusivo y sostenible.

POR QUÉ TE ENCANTARÁ TRABAJAR AQUÍ

En H&M Group, estamos orgullosos de ser una empresa dinámica y acogedora. Ofrecemos a nuestros empleados beneficios atractivos con amplias oportunidades de desarrollo en todo el mundo.

• 25% de Staff discount en todas nuestras marcas del H&M Group, tanto en tiendas físicas como online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories y ARKET).
• Programa de Incentivos H&M (HIP) - un programa global que recompensa la dedicación a largo plazo.
• Oportunidades de desarrollo: Acceso al crecimiento profesional dentro del H&M Group, con oportunidades tanto a nivel local como internacional.

ÚNETE A NOSOTROS

Nuestra singularidad proviene de una combinación de muchos factores: nuestra cultura inclusiva y colaborativa, nuestros sólidos valores y las oportunidades de crecimiento. Pero, sobre todo, son nuestras personas las que nos definen.

Da el siguiente paso en tu carrera junto a nosotros. El viaje comienza aquí.

* Evaluación de roles de tienda:

Para gestionar el alto volumen de solicitudes para puesto de Sales Advisor, utilizamos un método de evaluación online basado en las competencias en algunas de nuestras tiendas. Deberás completarlo como parte del proceso de solicitud y selección. Tus respuestas serán evaluadas por una herramienta de evaluación que aplica criterios predefinidos establecidos por H&M Group.

Después de completar la evaluación, tendrás la oportunidad de compartir tu feedback y preguntas. Si experimentas alguna dificultad o prefieres un método de evaluación alternativo, por favor contacta a [email protected]. Elegir una alternativa no afectará a tu candidatura.

Para más información sobre cómo procesamos tus datos personales, consulta nuestro Aviso de Privacidad.

Información adicional

H&M está comprometida en crear un ambiente inclusivo y diverso y estamos activamente buscando candidatos y candidatas cualificados independientemente de su raza, género, orientación sexual, origen étnico, religión, nacionalidad, discapacidad o edad.

En el marco de nuestro Plan de Igualdad, en H&M promovemos la igualdad real de oportunidades entre mujeres y hombres en todos los procesos de selección y desarrollo profesional.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jul.

. IoT Machine Learning Office

Do you thrive at the intersection of technology and business growth?

Are you driven by the challenge of turning innovative solutions into real partnerships that move industries forward?

Do you want to be part of a team that helps technology companies connect with the right decision-makers and shape the future of manufacturing? If that sounds like you, keep reading.

Your Mission

As an Account Executive specializing in Manufacturing Technology Solutions, you drive revenue by selling our services to technology companies and solution providers whose key customers are manufacturing technology decision-makers, plant directors, and R&D within the intersection of hardware, software, devices, and technology.

Account Executive is responsible for the end-to-end sales process and acquiring new clients, building customer relationships, and developing sales strategies to help our clients optimize their sales and marketing operations. This role requires a background in working with trade fairs, exhibitions, or event sales, with a strong understanding of the solutions and services such as OT, IoT, Automation, Robotics and Sustainability Management related solutions.

In This Role, You Will

• Sell Aurora Live's services to technology companies and solution providers serving manufacturing technology decision-makers, plant directors, and other relevant leaders.
• Ensure a deep understanding of client needs, challenges, and goals to position our offerings effectively.
• Identify and qualify potential leads through various channels (e.g., LinkedIn, industry events, referrals, and cold calling).

What We’re Looking For

• Good track record in B2B sales, specifically in trade fairs, exhibitions, or event sales targeting solution providers who serve manufacturing sector in i.e. OT, IoT, Automation investments, sustainability management, AI and Machine Learning related solutions, and / or alike.
• Excellent communication, presentation, and interpersonal skills.
• Results-driven with a proven ability to exceed sales targets.
• Entrepreneurial mindset with the ability to work independently and collaboratively.
• Full professional proficiency in English, and Dutch, Swedish or German.

What We Offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission, and an additional starter bonus to support you as you ramp up and build your sales pipeline.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career.
• Career opportunities across Europe: As we continue to grow, you’ll have the chance to explore international opportunities. With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, your career can take you anywhere.
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts, along with other wellness benefits. Curious about the details in your location? Ask your recruiter to learn more.
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip - a mix of team building, knowledge exchange, and celebrations.
• Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success.

At Aurora Live, we’re transforming the way leaders connect, collaborate, and grow. Working with us means being part of an international, fast-paced, and purpose-driven company, where ambition meets action and every idea can make an impact. Our teams bring together smart, curious, and driven individuals who love what they do -connecting visionary leaders, shaping industries, and celebrating success along the way.

Ready to be part of something extraordinary? Join us and help shape the future of business connections.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jul.

Teletrabajo Gestión de cuentas Desarrollo empresarial Gestión de ventas Negociación Comunicación Gestión CRM Viajes Operaciones de venta Editorial periodístico

Account Manager – Revista de la Zona Alta de Barcelona

Busquem un/a Account Manager per gestionar la cartera de clients d'una revista consolidada de la zona alta de Barcelona.

La persona seleccionada s'incorporarà a un projecte estable i de futur dins del sector de la comunicació, amb l'objectiu de desenvolupar i fidelitzar la cartera de clients, així com gestionar les oportunitats comercials generades pels nostres canals digitals.

Funcions

• Gestió i desenvolupament de la cartera de clients.
• Seguiment dels leads comercials generats pel departament de preventa i pels canals digitals.
• Assessorament comercial i elaboració de propostes publicitàries.
• Fidelització de clients i detecció de noves oportunitats de negoci.
• Coordinació amb l'equip de màrqueting i comunicació.

Oferim

• Alta remuneració, amb una part fixa i una part variable molt competitiva.
• Incorporació a un projecte jove, innovador i en creixement, basat en la tecnologia i la creativitat.
• Integració en un equip de treball dinàmic, professional i estable.
• Possibilitats reals de desenvolupament professional.

Requisits

• Experiència demostrable com a comercial o account manager.
• Es valorarà especialment experiència en el sector editorial, publicitari o dels mitjans de comunicació.
• Es valorarà disposar de moto per facilitar els desplaçaments comercials.
• Persona amb iniciativa, capacitat de negociació, orientació als resultats i excel·lents habilitats comunicatives.
• Interès per incorporar-se a un projecte estable, de llarg recorregut, vinculat al món de la comunicació.
• Parlar català perfectament

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 jul.

. Office

We are looking for a new talented Team Manager for our commercial Executive Commitment Team Germany, that will have an important role in our growth story!  Our Executive Commitment Teams build a network with high-level decision-makers like CIOs or CISOs, by actively contacting and engaging them to join our invitation only business network Aurora Live.

Through personalized interactions, these teams understand the executives' interests, business needs, and strategic plans. This tailored approach encourages executives to actively participate in the network. As Aurora Live members, C-level executives gain access to exclusive events where they can connect with industry leaders and potential partners for their projects and challenges. They also benefit from valuable industry insights shared through keynote speakers and peer-to-peer networking.

In This Role, You Will

• Work with the front-running B2B network delivered in a hybrid format of online and exclusive in-person events.
• Lead the team by example: you get kicks of your own performance as a Key Client Manager or Network Growth Manager, you love targets and used to working over the phone!
• Drive the organization to exponential growth, exploring ways of taking our service to the next level and having the passion to lead our current and future talents.
• Manage your team members' performance by providing feedback, coaching and rewarding success, you take care of the weekly rhythm and keep up active momentum from Monday to Friday!
• Be a good communicator; and you are described as a team player in all situations!
  
  

What We’re Looking For

• Experience in leading a commercial (preferably B2B) sales or telemarketing team.
• Drive to work in the front-line yourself, with minimum of 50%-time allocation to own customer work - our leaders also walk their talk!
• The drive and flexibility to succeed within a dynamic environment.
• Great communication skills with ability to motivate and convince others.
• A quick learner, with a genuine interest in technology, business trends and current affairs.
• You have an entrepreneurial mindset and want to do more than the minimum.
• Excellent English and bilingual level German language skills.
• Located in Barcelona.
  
  

What We Offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission, and an additional starter bonus to support you as you ramp up and build your sales pipeline.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career. 
• Career opportunities across Europe: As we continue to grow, you’ll have the chance to explore international opportunities. With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, your career can take you anywhere. 
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts, along with other wellness benefits. Curious about the details in your location? Ask your recruiter to learn more. 
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations. 
• Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success.  
  
  

Sounds good?

Please write your CV and cover letter in English.

At Aurora Live, we’re transforming the way leaders connect, collaborate, and grow.

Working with us means being part of an international, fast-paced, and purpose-driven company, where ambition meets action and every idea can make an impact.

Our teams bring together smart, curious, and driven individuals who love what they do — connecting visionary leaders, shaping industries, and celebrating success along the way.

Ready to be part of something extraordinary? Join us and help shape the future of business connections.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 jul.

. Agile Office

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! We’re seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, understanding the different teams' processes to investigate and analyse the potential improvements as well as to deepen your knowledge of the e-commerce, tourism and consumer industries.

Why eDreams ODIGEO

Join the world's leading travel subscription platform

and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime

16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches

1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a VIP Customer Communications Executive in the Communications team, you will be in charge of:

• Manage VIP and sensitive customer complaints;
• Manage customer complaints received through our Social Care channels;
• Manage customer complaints addressed directly to CSM members;
• Proactively work to ensure excellent service to these highly valued individuals;
• Identify PR risks in both national and local media to minimise negative visibility in print, broadcast, TV and online, by managing customer complaints;
• Support other VIP tasks such as: legal customer complaints, consumer organisation files, customer court cases, regulatory consumer cases and data protection consumer rights cases;
• Support VIP Communications projects when required collaborating with the team members;
• Measure, analyse and report on the results of initiatives.
  
  
  

Required Qualifications:

• Background in Tourism will be required in your daily work;
• Minimum experience in having handled customer complaints and familiarised with both traditional and interactive claims channels.
• Used to work with CRM tools;
• Ability to work with G-suite;
• Excellent writing and communication skills as well as an excellent grammar at a high level in Italian and English languages.
  
  
  

What do you need to succeed:

Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Personal skills:

• Passionate for the travel industry;
• Acute sense of judgement, tact, diplomacy and crisis communication;
• Analytical capacity, problem-solving mindset and organised;
• Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude;
  
  
  

Good to have

• Generalist tourism previous experience;
• Other languages will be an advantage, including: French, German, Dutch, Portuguese and/ or Spanish;
• It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;
• Experience in handling VIP accounts and/or sensitive customer complaints;
• GDS Amadeus and/or Galileo knowledge will be a plus.
  
  
  

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

• A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.
  
  
  

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO! If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.

Apply now!