Overview:

We are currently seeking a hands-on and proactive IT Support Consultant to provide onsite technical support for our Spanish operations in Tres Cantos, Madrid.

Key Responsibilities:

🖥️ End User & Hardware Support

• Provide onsite support for end user devices including laptops, thin clients, peripherals, and printers.
• Perform physical tasks such as hardware delivery, device imaging, setup, cabling, and resets.
• Troubleshoot and resolve first-level hardware and connectivity issues.

📦 Asset Management & Inventory

• Manage local IT stock, monitor inventory, and coordinate storage/asset movement.
• Maintain accurate asset tracking and reporting.

🌐 Server/Network Room Support

• Act as onsite "eyes and hands" to assist remote teams with basic server/network activities.
• Support technical room needs under the guidance of global infrastructure teams.

🤝 Coordination with Global Teams

• Collaborate with AZ Tech teams to escalate, document, and resolve more complex issues.
• Ensure alignment with global IT standards, processes, and SLAs.

🧩 Specialized Technical Areas

• Hardware Issues (AMC): Liaise with vendors (e.g. Lenovo) for issue resolution.
• Password Support (AMC): Support users with BitLocker, BIOS, and image-related password resets.
• Software & Network Issues (AMC/AVC): Provide incident management and basic troubleshooting.
• Software Packaging: Assist with deployment of new software packages.
• AGN Support: Help address SD-WAN, Wi-Fi, LAN, and video conferencing issues, including outages and upgrades.
• IT Onboarding: Support activation of licenses and services when self-service fails.