Company Description

At Fastpayhotels-Zinantis, our mission is to evolve the current relationship between hotels and travel agencies by offering a valuable distribution platform that makes it easier for hotels to give the best rates and availability to agents through our technologies.

We are a fast-moving company, highly motivated to create the next generation hotel distribution business. We love what we do, we aim to be different and thrive to create new technologies to solve complex problems.

We are revolutionizing the distribution hotels and travel agencies collaborate.

Role Description

As the Customer Success Senior Manager, you will play a pivotal role in collaborating with the COO to drive business growth and ensure the seamless day-to-day operations of the company. This position demands a strategic thinker, an adept leader, and a proactive problem-solver who can navigate the complexities of a dynamic business environment. This is a full-time permanent role based Palma de Mallorca, Spain, reporting to the COO.

1. Customer Success Management

• Establish sales plan with customers according to their need.
• Understand and document customer specific tech and apis.
• Perform up-selling on accounts.
• Establish frequent communication on company to drive growth.

2. Operational Excellence

• Oversee the day-to-day operations on customers, ensuring efficiency, productivity, and adherence to quality standards.
• Collaborate with department heads to streamline processes, optimize resources, and improve overall organizational effectiveness.
• Establish and monitor key performance indicators (KPIs) to measure and enhance operational performance.

3. New business implementation

• Ensure frictionless process of customer onboarding.
• Establish business relationships with customers.
• Follow-up on recent implementation to ensure a planification of optimization.

4. Team Management

• Lead the demand team its in results, processes and optimization of accounts.
• Provide insights and recommendations to enhance business performance.
• Drive the development and implementation of key initiatives to maximize growth opportunities.

5. Reporting to high management

• Establish pipelines and reports to high management to ensure production control and coordination with relevant departments.
• Participate in strategic planning for new business and products.

Skills Required

• Strong strategic thinking and decision-making abilities.
• Excellent organizational and project management skills.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead and inspire teams.
• Proactive problem-solving and critical-thinking skills.
• Industry knowledge and understanding of market trends.
• Understanding of API or any tech experience is a plus.
• Experience in Tour Operations is a plus.

Education

• Bachelor´s degree in Business Administration, Management or a relevant field, Advanced degree (MBA) is a plus.
• Fluency in English and Spanish any additional languages is a plus.