About us

Homeclub is Home Select Group's premium hospitality expert brand that creates extraordinary ways of living for our guests. We go beyond traditional rentals, we provide a 360º service that guarantees the owner's comfort with their home and the best experience for tenants.

We are experts in short, medium and long term premium apartment rentals: We rent apartments and new housing concepts designed by us in prime locations and with a personalized service. We do this by understanding the different vital needs of people and today's society. Focusing on service, we combine the personalized attention of an expert hospitality team with the latest technology in the industry to evolve the living/rental experience.

What you'll do

As Booking Specialist you will play a crucial role in ensuring the seamless operation of our apartment rental services. Your responsibilities will be divided into three key areas: Reservations, Guest Services, and Property Management. From optimizing lead conversion to providing top-notch tenant assistance and managing property portfolios, you will contribute to maintaining high standards of service and operational efficiency.

Key Responsibilities:

• Reservations:Efficiently convert leads into bookings.
• Assist tenants in their booking process from start to finish, taking into account the customer's needs and preferences in terms of location, time period, budget, and facilities to recommend the best combination.
• Oversee payment control and rental management.
• Continuously propose improvements for the reservation processes.
• Guest Services:Provide attentive assistance to tenants throughout their stay.
• Be the point of contact for clients to communicate any action or incident related to their property and looking for effective solutions meeting the SLAs.
• Handle all calls in a professional manner ensuring compliance with monthly KPIs.
• Build and maintain effective working relationships with customers understanding their expectations, and being accountable for the success of their stay with us.
• Address and resolve issues related to property maintenance and administration.
• Property Management:Optimize pricing and occupancy for the assigned property portfolio.
• Maintain strong relationships with property owners.
• Ensure effective communication and collaboration with property owners.
• Implement strategies for maximizing property profitability and occupancy.

About you:

• Strong understanding of reservation processes and tenant support.
• Excellent communication and interpersonal skills.
• Ability to optimize property profitability and occupancy.
• Knowledge of property maintenance and administration tasks.
• Familiarity with industry standards and quality service delivery.
• Strong organizational and multitasking abilities.
• Collaborative mindset with the capacity to work effectively with cross-functional teams.
• Results-driven with a commitment to continuous improvement.
• Bachelor's degree in Business, Hospitality, or related field preferred.

Why us?

• A charming office in the center of Madrid.
• An international work environment; we have more than 15 nationalities!
• Flexible and dynamic work environment: 2 days of home office a week.
• Free Drinks: we always provide tea and coffee.
• Monthly team events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Discounts on our properties.

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At Home Select, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.