We Are Impress: we believe everyone deserves a smile that makes them happy! 😃

🏥 We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases. 💼

We’re looking for a highly analytical Sales Operations Manager who is solution-oriented and focused more focused on global sales flow management, creating and improving a unified sales process from clinic to inside sales and follow-ups, to review large-scale data and numbers of sales performance, calls, flows, and processes across all countries where we have established our business.

Responsibilities:

• Organise the sales process and monitor its effectiveness locally and globally.
• Lead & inspire the sales teams and other teams that are part of the sales journey, organise training, on-site conversions, and provide data to the leaders.
• Launch performance and quality reviews, and overall improve conversion and selling experience.
• Set and track sales targets/KPIs, driving strong performance and operational excellence together with the country managers.
• Prepare monthly, quarterly, and annual forecasts, optimizing sales strategies.
• Enhance sales administration processes by implementing efficiency improvements.
• Research to increase customer engagement & retention through operational insights.
• Create sales squads to launch new products and upsales.
• Drive and lead sales operation projects aimed at improving workflows, patient satisfaction, and overall business results.
• Digitalize the sales process to increase company efficiency and conversions.
• Utilise patient feedback to guide product enhancements and operational strategies.
• Be involved in hiring processes and talent development, and work closely with the HR team.
• Lead and scale an international team and monitor their performance.
• Travel to control the sales process across the countries and travel to launch new teams, cities, and countries.
• Foster an open-communication culture, ensuring alignment between inside sales and sales operations in the clinics.
• Lead by example & never stop improving.

Candidate Profile:

• Fluent in English;
• The knowledge of any other EU language would be a nice-to-have (examples: Spanish, Italiano, Portuguese, Dutch, French, Swedish, German);.
• Degree in Engineering, Economics, MBA or similars
• Postgraduate specialisation (Master’s or advanced course) is a plus.
• Experience in operations within a company in the dental or similar sectors such as Retail, Luxury, Aesthetics, or direct-to-consumer sales.
• 100% hands-on mindset with a strong focus on continuous improvement.
• Ability to work with data and conduct analysis for strategic decisions.
• Excellent command of Excel or Google Sheets and data analysis tools.

Why Join Us:

• Attractive compensation package
• Flexible schedule
• Be part of an international and multicultural team
• Free gym and modern offices
• Dynamic and collaborative work environment
• Discounts on our treatments
• Positive company culture: we celebrate every success!

At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply—regardless of race, color, religion, gender identity, sexual orientation, nationality, disability, or any other factor.

Our differences make us a stronger team, drive better decision-making, spark innovation, and lead to superior results. 🌈💪

Let me know if you'd like it adapted to a formal tone, a more casual style, or condensed into a short summary!