Key responsibilities:
1. End-User On-Site Support
• On-site troubleshooting of hardware, software, and connectivity issues.
• Personalized support for VIP (if applies) users and during critical events.
• Installation, configuration, and deployment of IT equipment: desktops, laptops, printers, mobile devices, and tablets.
• Technical onboarding support for new employees.
• Assistance in cybersecurity incident response and recovery following established protocols.
2. Workstation Management
• Device imaging, configuration, and security setup.
• License activation, permission assignments, and user profile setup.
• Monitoring and maintaining the health and status of IT assets.
• Preventive maintenance and resolution of recurring technical issues.
3. Meeting Room Support
• Periodic checks of meeting room equipment (audio, video, conferencing software, connectivity).
• Technical support for high-profile or critical meetings.
• Issue resolution related to collaborative devices and tools (Teams, Google Meet, Zoom, etc.).
4. Inventory and Asset Management
• Stock control, hardware delivery, and returns handling.
• Logging activities and incidents in tools like JIRA, ServiceNow, or similar.
• Coordination with suppliers for repairs, RMA handling, and warranty claims.
5. Documentation and Knowledge Sharing
• Documenting technical procedures and incident resolutions.
• Knowledge transfer to the Service Desk and the management layer for frequent or recurring issues.

Technical Requirements:
• Proficient with Windows 10/11 and macOS operating systems.
• Experience with MDM tools (e.g., Intune, ManageEngine, etc.).
• Familiarity with networks, printers, and collaboration tools (Teams, Google Meet, etc.).
• At least B2 English.
• At least C2 German.

Required Education:
• IT or Telco Bachelor or Degree or similar.
• Technical certifications are a plus: ITIL Foundation, Microsoft, Cisco, etc.

Personal Skills:
• Strong problem-solving skills and user-oriented mindset.
• Good communication and interpersonal skills.
• Self-sufficient and responsible.
• Proactive and team-oriented attitude.

Experience in similar role:
• More than 3 years