At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This role provides scientific/technical service to systems and solutions installed at client sites in the serum work area (CoreLab). Also ensures the highest efficiency and effectiveness in assigned activities and differentiates Roche's value proposition and achieves optimal customer satisfaction.

Your Key Responsibilities:

• Achieve and maintain excellent operational levels in all assigned solutions (instruments, reagents, and software)
• Train users in the handling and use of solutions
• Establish and maintain excellent communication, follow-up, and proactive collaboration with clients
• Inform clients of reagent and quality control updates and implement new protocols
• Report activities in CRM, both remote and on-site
• Document technical characteristics of client installations and update them as required
• Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings
• Comply with legislation, internal procedures, and applicable regulations regarding Safety, Health, and Environment
• Adhere to Company policies, including the Code of Conduct and applicable Ethical Codes
• Comply with information quality and security standards and procedures
• Contribute to the continuous improvement of developed activities
  
  

Who You Are:

• Education: Medium/Higher Level Training Cycle or Degree in Technical or Higher Engineering, Health Sciences, or similar
• Language: Fluent level of English
• Location: in the area of work, preferably in Asturias
• Mobility: Geographical mobility within the national territory (Asturias, Galicia and Castilla y León mainly)
  
  

Required Competencies:

• Leadership and communication
• Ability to work well in a team
• Deep knowledge of Roche's product and/or service portfolio
• Stakeholder management and knowledge of the organization
• Customer orientation
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.