Eurofins Villapharma is seeking a IT Support based in Fuente Álamo (Murcia).
Overall Objectives:
- The IT Support provides computer support to end users across the Eurofins Villapharma for computer hardware, software, other technology equipment, and business-related applications.
- The IT Support serves as the primary contact for all incoming calls and email requests for technical support.
- The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues.
- IT Support works with PC network software to configure, test, diagnose and correct network anomalies.
- This position trains staff on various computer platforms and software and performs journey-level work with minimum supervision.
Responsibilites:
- Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems and database support.
- Maintains Help Desk tracking system; inputs problem description in Help Desk tracking system and assist with maintenance.
- Acts as primary departmental resource during infrastructure emergencies; dispatches technicians, maintains communications with management, sends broadcast email and/or voice mail messages to user community and emergency notification list.
- Works closely with network administration to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers.
- Assists Eurofins Villapharma staff with the operation of legacy and newer application software, including but not limited to, word processing, spreadsheet, presentation and communication software, web applications, anti-virus and Eurofins Villapharma business application on varied platforms and operating systems.
- Maintains goodwill, cooperation and productive relationships for those customers suffering anxiety and frustration with technical issues.
Offered:
- Immediate incorporation into a multinational group with strong growth.
- Good work environment, career plan, etc ...
- Gross salary: 21.000 €.
- Hours: 7:30 h. to 17:00 h. (Monday to Thursday) and 7:30h. to 13:45 h. (Friday).
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