Ofertas de empleo en Chubb

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Job Description

The role

• Managing the Iberia Consumer Operations team and overall responsible for the planning and prioritisation of Consumer Operations process execution (BAU). The role works closely with all departments within the Consumer Organisation.
• Effecting transformation in accordance with defined strategy and transformation objectives.
• Coordinating Operations BAU execution with the Consumer Sales and Claims organisations, and with all relevant stakeholders, to ensure that Operations is fully aligned with the business and working towards delivering an integrated, resilient, and complete Consumer Operations function.
• Oversee and (project)manage the portfolio of in-flight new business projects / partner implementations spanning all relevant lines of business (LOBs) and distribution channels.
• Reporting on business results in accordance with pre-agreed SLAs and KPIs.
• Supervise day-to-day operations in the customer service department, ensuring that the customer service support is handled in a timely manner.
• Ensure that the save desk and retention activities achieving the expected results.
• Ensure that effective customer service procedures, policies, best practice, manual and standards are updated
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Manage the Local CS TPA in fully respect the Conduct rules.
• Working closely with the Quality Assurance Manager perform the Quality assurance activity in respect of the Chubb best practice, in order to mitigate risk across the portfolio
• Assess service statistics and prepare detailed reports on your findings.
• To build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met and associated controls as adhered to.
• Make a significant leadership contribution and take ownership where appropriate to do so, ensuring all billing activity is managed locally has robust controls in place eliminating the risk of customer detriment.
  
  

Key Responsibilities

Managing the Iberia Consumer Operations team

• Hiring and training of new and existing employees, reviewing employee and addressing employee performance and corrective action plans, employee motivation and rewards.
• Planning, prioritising and assigning work.
• Manage customer satisfaction and customer measurement process.
  
  

Implementation Management & Sales Pipeline Implementation

• Lead and manage implementation of new business end-to-end, maintaining communication throughout the course of the project to meet customer and internal stakeholder expectations.
• Be the bridge between sales and operations and align implementation execution with the overall strategic objectives of the business.
• Work closely with the regional / country Consumer Sales organisation throughout all stages of the sales cycle – providing input and embedding considerations around complexity / costs / timelines to aid set-up design / execution planning on the operational side and boost our chances of winning deals and execution success.
• Support the Sales organisation during the preparation of initial proposal and negotiation stages with the operational aspects of the partnership structure (Implementation Framework) to boost chances of winning the deal and ensure timely implementation project delivery when the deal is won.
• Focus will be primarily at the regional level but would also likely include country efforts where no local Implementation Manager exists or is available
• Lead the introduction of a deal governance framework focused on improving implementation expectations and associated prioritisation plus partner expectations.
  
  

Project Management / Best Practice / Continuous Improvement

• Always look for ways to further improve operational resilience by enhancing governance and control.
• Define and administer BAU project overview.
• Encourage and develop a culture of investigation, importation and adoption or creation of appropriate new ideas and better ways of working.
• Streamline internal processes and pre-configured components (architecture dependent) to maximise re-use and increase speed to market.
• Manage related projects as required.
  
  

Control Environment / Governance / Conduct / TPA mgmt.

• Continually uphold and improve operational resilience through defined governance structures and processes, and complete audits
• Drive effective management of 3rd parties such that customer interests are considered in all decision-making and to ensure good outcomes in line with regulatory expectations.
• Support Internal Audit and CAR team were relevant for Consumer Lines and complete all requests for info/updates within the timescale required.
• Manage and develop key Operations vendor relationships through the lens of both the customer and keep a close track on all controls agreed.
• Actively participate in the Enhanced Controls program by delivering on key actions as well as sharing best practice throughout the lifecycle program and beyond.
  
  

Customer Service

• Ensure that the customer service support is handled in a timely manner.
• Ensure that the save desk and retention activities achieving the expected results.
• Ensure that effective customer service procedures, policies, best practice, manual and standards are updated
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• In the event of a Billing Incident, ensure remediation is executed as a priority. Firstly prevent, or as a minimum, minimise any customer detriment.
  
  

All Other Activities

• Contribute operations information and recommendations to strategic plans and reviews.
• Provide management information to Operations Manager, South and all relevant stakeholders.
• Coordinate and manage all external and internal stakeholder relationships.
  
  

Qualifications

Requirements And Skills :

• Academic background related to Business Administration, Economics, Law or similar.
• Minimum years of experience: 3/5 years in similar roles or insurance industry.
• Team Management skills, proven experience managing teams.
• Project management skills (better if certified);
• Lean Six Sigma certification could be an advantage.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 abr.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 abr.

Agile

Job Description

JOB DESCRIPTION

This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.

If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you. As a Claims Processor, you will be responsible for handling a variety of essential claims administrative tasks that will support our internal teams in processing claims efficiently. Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.

This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment. You will have high exposure to the wider EMEA Claims Team, working closely with colleagues from different countries and fostering strong collaboration. Supporting our brokers and customers will be at the heart of everything you do.

We are committed to providing comprehensive training and strong onboarding for all new team members. Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service. You will also have the opportunity to continuously evaluate and develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.

If you are eager to develop your career in a dynamic and diverse international environment while making a meaningful impact on our operations, we encourage you to apply!

Key Responsibilities

• Claims Administrative Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
• Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
• Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes & protocols.
• Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
• Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.
  
  

What We Offer In Return

• 29+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program Comprehensive Learning & Development offer
  
  

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Qualifications

Key Requirements:

• Advanced level in English(C1) is a must.
• Native/Bilingual in Dutch/French/German/Italian is a must.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.
• Ability to organise work & perform within time constraints.