Program Director

Qualification

Equivalent of BS/ MS

Charter

Responsibility:

• Understand program objectives and prepare the program charter.
• identify benefits and success criteria of the program.
• Track and report contribution of the program to the defined benefits of the program.
• Define the program structure aligned with the program charter.
• identify the relevance of various projects / subprograms and their contribution to the program.
• identify multiple MSI Program Managers / Project Manager and let them build the individual subprogram / project charter in line with the overall program charter.
• Identify relevance of the various projects and their contribution to the Program.
• identify multiple Project Managers and guide them to build individual project charter in line with the overall program charter.
• Identify program dependencies and critical decision / discussion points.
• consolidate all the individual project/subprogram plans and integrate the same into a program plan.
• Setup
• Program Initiation and Planning: Create integrated program plan covering multiple work streams / projects including aspects such as cost, schedule, program scope, requirements, risk, quality, communication & stakeholder management, effort estimation, resource planning, measurement criteria or metrics for every work stream and consolidate the same to arrive at the final estimate for the project.
• share the same with Stakeholders.
• define OCM strategy and process.
• Program Governance: Identify the stakeholders, Review the subprogram governance with the concerned MSI Program Managers.
• Set up the communication plan and escalation process.
• validate lifecycle methodology of various projects as developed by the PMs.
• Dependency Management:
  
Identify dependencies across work streams

• Program Risk Management:
  
Anticipate risks at the onset and during the course of the program

• Benefits Management: Understand and communicate the benefits from the program.
• track them through the course of the program.
  
Contracting

• Leverage the MSA structure to review the SOWs / work orders to understand the commitment / expectations.
• Prepare the SOW / work orders.
• negotiate on resources, time, milestones etc during scoping of the program.
• Review the program scope as created by multiple Project/Account Managers against the client acceptance criteria at the program level.
  
Delivery

• Reviews: Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program.
• review and monitor all phases of the project (requirements gathering, design, architecture, development, testing, implementation, warranty) on a regular basis and suggest corrective actions.
• initiate corrective actions in project(s) where variance is found.
• Tracking: Track actual vs planned program progress.
• collaborate with the Project Managers of individual projects to create / review and track the project management plan as well as subsidiary plans including the cost, schedule, staffing/pyramid management, scope, requirements, risk, quality, communication & stakeholder management.
• provide support and guidance on the individual projects to Project Managers and facilitate seamless integration of various pieces in the overall Program.
• Conflict Management:
  
Anticipate conflict situations and oversee timely resolution of escalated issues

• Risk Management: Identify risks at the beginning in partnership with Project Manager.
• review issues and risks for each of the project(s) with the Project Manager, as per the risk management plan.
• engage with the delivery team to critically review and detect early warning signals that pose threats to the overall program objectives.
• communicate risks to the Engagement Manager.
• implement HMP in the program.
• prioritize risks.
• secure necessary approvals from the program board.
• Re-Planning:
  
Undertake continuous re-planning and reprioritization, as required, to complete the Program on time

• Metrics Management:
  
Generate and conduct a review of the Program level performance metrics to track the project performance against goals and initiate corrective actions

• Budget Management:
  
Set out a percentage of the budget as contingency plan and carve out the same in the budget

• Identify, incubate and manage any work that is outside the scope of the individual projects (including vendors and external stakeholders), so as to ensure the success of the overall program (eg production readiness, infrastructure changes, user training, Organizational Change Management etc) for high visibility programs.
• present the status to BU Head.
• Benefits Management:
  
Track benefits realization in program delivery

• Scope Management:
  
In case of changes to the program, conduct an impact analysis on the cost and other organizational parameters and share findings with the client

• Stakeholder Management.
• Dependency Management.
• Thirdparty Management.
  
Service Management

• Service Design and Operate.
• Capacity management.
• Availability management.
• Service level management.
• Responsible for Continual Service Improvement.
• Ensure that Service Operation requirements are met (including but not limited to following).
• Problem Management.
• Service Desk and Incident management.
• Security Administration.
• App support.
• IT Operations.
• Database Administration.
• Storage management.
• Network support.
  
Operations

• Review operational parameters which impact the bottomline eg pyramid size, utilization etc, for the program to track performance against expected margins.
• Analyze deviations and identify steps to be taken to influence key lever.
  
Change Management

• Provide support to the individual Project Manager(s) in case of client initiated change / internally identified change, as required.
• communicate potential 'significant change', that are identified, to the entire external stakeholder community (business and IT sponsors from the client).
• Set up and participate in the change control board (CCB) which reviews and approves changes to the program.
• Develop the program level SoW changes.
  
Opportunity Identification And Pursuit

• Provide inputs for any new business development opportunities in terms of solution review, planning and estimation etc.
• Provide support to the Project Manager, as required.
• prioritize the valueadd items which can be pursued.
• seek client buyin.
• Contribute towards identification of opportunities related to the program or adjacent to the current scope of work.
  
Relationship Management

• Oversee signoff of milestones with relevant stakeholders.
• establish and build relationships with client's and other stakeholders for the program.
• Provide information to the client about the program.
• anticipate and resolve potential escalations through informal channels with client stakeholders.
• Escalate misalignment of ideas (in terms of feasibility, scope inclusions etc) to clients.
• articulate benefits / value add to the client.
• present the program status during weekly meetings.
• Share delivery status during steering committee meetings.
• respond to the escalations in a timely manner.
• Communicate with the various service lines of the program internally.
  
People Management

• Resolve team conflict between multiple work streams / groups.
• provide inputs on goal setting and performance appraisals of team.
• identify training needs for associates based on the client's changing focus.
• Participate and motivate team to participate in recruitment drives, training and other organizational initiatives.
• conduct skiplevel meetings.
• Analyze BES scores to identify corrective steps to be taken in order to address team issues.
  
Knowledge Management

• Facilitate knowledge sharing across the program.
• provide support to Project Managers to achieve their knowledge goals.
• Share program charter, objectives and program plan with the larger team.
• provide inputs during the creation o.
  
Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 01 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Company Description

At Netcentric, we come to work every day knowing we’re part of the solution to the most complex challenges brands have ever faced: digital transformation. Consumer expectation of brands is increasing in a world that is more connected and fast-paced.

Netcentric is a dynamic and innovative service provider with a unique culture. We empower our employees to use their creativity, looking beyond tools and technology to unlock the full potential of the Adobe Experience Cloud, so that we can deliver visionary digital marketing solutions for the world’s most recognized brands.

As part of the Cognizant Digital Business, we reap the benefits of combined expertise and access to multidisciplinary teams, forging ahead to become a leading customer experience player in Europe.

Our teams are based in some of the world’s most exciting cities - in Zurich, Munich, Berlin, Frankfurt, Dresden, Barcelona, Bucharest, London and Amsterdam. In all of our offices, you will find a culture that embraces over 48 different nationalities.

And oh, did we mention that we empower employees to make meaningful decisions at work through Holacracy?

Job Description

We are growing our Requirements Engineering / IT Business Analyst Team in Barcelona and Vigo and are looking for new colleagues who will bring their consultative and analytical experience spiced up by technical skills.

And by technical skills we mean that you have a solid experience working in web-development projects interpreting clients wishes into technical specifications for the Development team.

If it sounds like you, read on...

Your Tasks

• You will be the link between our customer and our development teams and translate business requests to technical requirements and into technical concepts.
• You will write business requirements, testing software, executing operational tasks and providing project management support while strengthening your technical acumen and business consulting skills.
• You will take responsibility for the conception and design of web-based solutions in the digital marketing domain, designing, testing and launching the technology that meets fully the business need. You will truly be a game changer for our clients.
• You will also be brainstorming with the client at the outset of a project, then acting as an assistant project manager as the project progresses.
• You will support the analysis and implementation of requirements along the entire software development cycle.
• You will document and present the solutions implemented with your team for internal and external stakeholders.

Qualifications

What do we require?

• Strong verbal and written English skills (C1 and higher)
• First hands-on experience with web-based content management systems (CMS)
• Solid technical understanding of web development and web application integrations
• Able to translate business requirements to technical solutions
• Basic knowledge of HTML / CSS / JavaScript and / or web-relevant programming languages
• Experience in the creation of wireframes / mock-ups for IT applications
• Experience in the analysis of IT processes and the structured creation of requirements for IT systems
• Knowledge of software modelling methods (UML, flow charts, use cases...), methodologies and process models in software development
• Readiness to travel (up to 50% depending on project)
• Eligibility to work within the EU and/or Switzerland
  
  

What Makes Us Smile, When Looking At Your Profile…

• Experience with Adobe Experience Cloud (AEC) products, especially Adobe Experience Manager (AEM), Adobe Analytics (AA), or Adobe Campaign (AC)
• Knowledge in the area of Search Engine Optimization (SEO)
• Motivation to work in a distributed, international team
• Experience in using tools like JIRA / Confluence
• A proactive mind-set, ability to share your ideas and bring them to life
• Enthusiasm and an open mind which is looking for continuous improvement
• You are not afraid of giving and receiving feedback
  
  

Additional Information

At Netcentric You Get

• Permanent contract
• 30 working days of vacation for all employees
• Flexible working hours, with respect to project needs
• Recognition bonus system
• Continuous training and coaching
• Free language classes to polish your English or help you with your Spanish
• Dynamic and international team
• Private health insurance
• Sponsored gym membership
• Tax-free benefits (ticket restaurant, kindergarden and transport)
• An office location in the bustling district [email protected]
• Many off-site company events, including our annual company summit
• Apple work equipment
• Everyone has a voice, we are a Holacracy organization

Cognizant is expanding its capabilities in the Digital Experience and Engineering practice and we are looking for a strong & seasons Program Manager to drive delivery for different key clients in different industries working close with technical and business development leads.
This position can be based in Madrid or Valladolid.
Summary of the role
In this role you will advise, consult & guide customer on digital transformation.
Continuously engage with different internal & external stakeholders to consolidate and grow the Digital Engineering practice, supporting our Business Development Lead and Spain CDE delivery.

Primarily based out of Madrid centre with periodic trips to other centres in Spain and Europe, as part of important milestones, workshops/ knowledge transference sessions, presentations.
Will own initially delivery for one client in the oil & gas industry in Spain and similar engagements in the future deliveries for CDE CE practice.
What would be your main responsibilties

- Responsible for managing a portfolio of multiple projects and clients for up to 100 people

- Responsible for client deliverables and delivering business results in line with targets

- Accountable for proper resource utilization and financial budgets

- Prepare and report on project?s metrics to stakeholders

- Participate in management discussions, manage forums with customer

- Proactively identify opportunities for additional business with customer

- Get involved in hiring new joiners

- Pre-sales hunting : accompany the Business Development Director in defining the solutions and responding to the RFPs

- Post-sales farming: detect new opportunities for growth in the current accounts and work jointly with the Business Development to transform them into success
Requirements

- experience in management roles in high level and technical background

- experience in Delivery Manager/ Program Manager/ Engagement Lead role

- Very fluent in English and Spanish, French would be a real advantage

- Having extensive AGILE/ SCRUM experience with at least one certification

- Strong experience leading & delivering projects with multiple SCRUM teams in parallel

- Ability to manage teams in various project management modes: Fast Agile, Agile , Waterfall, operations

- Experience in both product development and in legacy application modernization and transformation

- Experience working with distributed teams at Onsite (Client Site), Nearshore & Offshore
Flexible to travel within EU, on short assignments/ deputations (for 2-12 weeks).

- Coordinates as a front-end with the Customer Directors and Senior Stakeholders both from IT and Business

- Advisor/ Consultant to Clients
- Advice and Guide clients on program conflicts and Priorities.

- Communication with support groups within Cognizant if required for specialized services

- Preferably with good understanding on DevOps and Cloud latest trends

- Hands-on experience as Engagement lead with understanding of technical aspects

- Reviews the program performance and KPIs on a regular basis

- Oversee and monitoring SLA compliance and reporting any potential deviations

- Forecasting and Planning on resource needs

- Strong leadership qualities managing teams of up to 100 associates, whereas will start small but increase the teams to reach that size

- Able to hire and coach N-1 : team leaders and project managers

- Team Player

- Ability to engage with customer IT and business stakeholders
Preferable academic background

- Education Post Graduate preferably Technical Engineering

- PMP certification, PMI-ACP or any AGILE certification

- Lean management and ITIL certifications are an advantage
#LI-CA
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 24 2021

We are expanding our business development and account management teams and looking for a Client Relationship Manager with strong background in Pharma to support local activities in Spain with existing engagements collaborate with different teams to expand our client footprint in Spain.
Overview of the role
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business.
They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.

They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.
The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

They work towards establishing a positive client experience through delivery excellence.
This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities

- Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability

- Lead the onsite project teams and ensure they understand the client environment

- Responsible for Backlog growth
- Existing projects + Renewals/Extensions of current projects + Rate Revisions

- Drive RFPs / Proactive bids Renewals, Extensions, Application/Project additions, Application rationalization and modernization

- Build senior and strategic relationships through delivery excellence

- Understand the client environment, issues, and priorities

- Serve as the day-to-day point of contact for the clients taking the lead in delivery

- Support and drive firm-wide delivery initiatives.

- A CRM shared measures are margin, revenue, client satisfaction, & employee retention.
CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Requirements

- Must have experiencee in the pharmaceutical industry with existing client relationships and networking.

- Strong background experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

- Fluent both in Spanish and English
Preferred Qualifications

- MS or MBA degree preferred

- Strong background in a project environment and application development.

- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
#Mgr
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 24 2021

We are hiring a Test Manager to join our Quality Engineering & Assurance team supporting one of clients who is a digital bank.
This position is based in Madrid.
Main responsibilities.
In this project, there is extensive work using Microservices and Products testing, and in this role you will be resopnsible for the test management activities across multiple streams, driving processes and managing testing activities with business teams.
You would also work close with project teams to track progress and ensure seamless defect management
Requirements

- Strong test management experience.

- Experience using Jira tool for Test case management and defect management.

- Experience in Website /Channel testing, Business process management, Document management would be great

- Strong communication skills and should have expertise in working with multi-vendor projects

- Working knowledge of Automation, banking and Integration programs is an added advantage

- Fluent in Spanish and English

- Nice to have:DevOps, Java, Microservices experience.
What do we offer?

- Long-term opportunity to grow in one of the most successful technology consultancy companies all over the

- Social benefits like health insurance and meal card.
#Mgr
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 23 2021

An introduction to Cognizant and the Enterprise Application Services Practice.

You can have a unique opportunity to be a part of global partner of Salesforce & Mulesoft projects in the national and international scope, to developer an exciting career. We empower the development of our people, our greatest asset, giving them the training they seek and international assignments where they develop all their skills.

Who we are?

For a better idea about our culture, check out the brief video:
https://www.youtube.com/watch?v=cbYuQucM878

As an Integration expert your primary responsibility will be to enable our customers with not only best-in-class deliverables but also provide right thought leadership time-to-time by proactively evaluating the customers technical and functional requirements, understanding and/or developing an architectural blueprint in line with their business goals, and advising on best practices for On-premise, cloud-to-cloud, hybrid integration, MicroServices & API Management.

Understand and validate integration requirements

Analysing & drafting technical design & specifications.

Analysing & drafting technical data mapping

Developing quality software in MuleSoft plartform

Skilled in Network concepts

Develop APIs on MuleSoft

Develop Business Process Orchestrations - ESB Itinerary e.g. Mule Anypoint

Write automated unit test cases providing acceptable code coverage

Install, configure and deploy solution

Co-ordination of implementation with various offshore teams to create development plans, support delivery and test of scalable, reusable, supportable and repeatable architectural and design patterns

Provide test support for bug fixes during all stages of test cycle

Provide support for deployment and post go-live

Provide technical guidance and mentoring to team members, Onshore and Offshore

Fluent in English

Knowledge in German will be preferred

What you should know?

• Experience in designing solutions, implementation, customization, integration and deployment of iPaaS API Management/ and Integration solutions
• Hands-On of experience:
• Excellent skills in MicroServices, Patterns & Containers like Docker/MuleSoft/SpringBoot
• Hands-on integration development experience with Mulesoft
• Expert in API Management solutions on one of platform e.g Mulesoft, APIGEE, WSO2 etc.
• Hands-on experience in API Management concepts & fundamentals. Strong knowledge in Web services and API technologies (REST, XML/JSON, SOAP, XSLT)
• Hands-On Experience on implementing guaranteed message delivery framework using one of queuing platform A-MQ, Anypoint MQ, AWS SQS.
• Experience in integrating SFDC, SAP PI/PO, Cloud-To-Cloud, Cloud-On Prem
• Excellent knowledge Anypoint Studio and Anypoint Designer Integration Platform
• Deploying and maintaining MuleSoft/Dell Boomi application; Maven and Jenkins a plus.
• Experience in Agile methodology, DevOps experienced will be a plus.

What We Offer

Permanent contract

Friday reduced working time

Career plan and development

Exceptional international work environment

Team-building activities

Coffee, Tea and Fruits in the office

Language Courses

Competitive salary and benefits

Opportunity to work for a Global Salesforce partner

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 22 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

We are looking for a talented Salesforce Developer to participate in the design and built of world-class Salesforce applications for our evolving CRM requirements. As a Salesforce Developer, you will be responsible for designing and developing customized solutions within the Salesforce platform. This will involve analyzing project objectives, coding new Salesforce applications, creating customer workflows, maintaining user roles, and troubleshooting applications errors.

To ensure success as a Salesforce Developer, you should have extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.

Salesforce Developer Responsibilities

• Developing customized solutions within the Salesforce platform.
• Coding, and implementing Salesforce applications.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce Staff.
• Maintaining the security and integrity of the application software.
  

Salesforce Developer Requirements

• Experience in developing within the Salesforce landscape.
• Experience in web services integrations.
• Knowledge of Salesforce admin activities and reporting.
• Experience in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Good communication skills.
  

What We Offer

• Permanent contract
• Friday reduced working time
• Career plan and development
• Exceptional international work environment
• Team-building activities
• Language Courses
• Competitive salary
• Opportunity to work for a global Salesforce partner.
  

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 22 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.