Ofertas de empleo en Grand Hyatt

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 mar.

. Office

Organization- Grand Hyatt Barcelona

Summary

As a Guest Services Officer, you will play a key role in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay. Acting as a main point of contact from arrival to departure, you will coordinate every detail of the guest journey with empathy, precision, and professionalism. Your role is essential to delivering exceptional service in close collaboration with Front Office, Housekeeping, and other operational departments.

Key Responsibilities:

• Welcome guests upon arrival and ensure a seamless check-in and check-out experience
• Provide personalized assistance and respond to guest requests with efficiency and care
• Coordinate room assignments, amenities, VIP setups, and special requests
• Maintain clear communication with Housekeeping, Concierge, and other departments to ensure guest satisfaction
• Monitor daily arrivals, departures, and in-house guests to anticipate needs
• Handle guest feedback and resolve issues promptly, ensuring a positive outcome
• Support the preparation of welcome letters, room keys, and guest preferences
• Participate in daily briefings and contribute to service improvement initiatives
• Represent the Grand Hyatt brand with professionalism, warmth, and attention to detail
  
  

• Proficiency in English & Spanish (spoken and written); additional languages are a plus
• Previous experience in Front Office or coordinating group stays at large-capacity hotels
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Excellent communication skills and a proactive, solution-oriented attitude
• Ability to work under pressure and as part of a collaborative team
• Familiarity with hotel systems (PMS, Channel Manager; experience with Opera is a plus)
  
  

• Discounts on Hyatt stays not just for you, but also for your family and friends from day one
• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels
• Access to the employee cafeteria
• Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth
• Ongoing learning and development opportunities that provide you with a clear career path and global promotion possibilities across Hyatt hotels