About the role

The Account Manager is responsible for maintaining and growing relationships with key clients, ensuring their satisfaction, and helping them achieve their business objectives through the company’s products and services. This role involves regular communication with clients, internal collaboration with other departments, and strategic planning to enhance customer success.

The Account Manager will also focus on analyzing performance metrics to identify areas for improvement, driving collaboration across teams, and uncovering new opportunities to activate services. A key responsibility includes supporting new product activations and ensuring seamless communication between clients and internal teams to deliver a high level of service and ensure long-term client success.

It's important to speak Russian!

Client Relationship Management:

• Serve as the main point of contact for a portfolio of clients, fostering strong relationships to ensure long-term satisfaction and collaboration.

• Identify opportunities to enhance collaboration and improve client performance metrics through data analysis and system recommendations.

• Introduce and provide demos of Alea’s Client Area and Business Intelligence (BI) tools, ensuring clients are fully utilising available features.

• Organise bi-weekly or monthly check-in calls and Quarterly Business Reviews (QBRs) with top clients to review performance, address concerns, and explore upsell opportunities.

• Promote monthly client promotions and gather feedback on their experience with Alea's services, including Client Area, integration processes, and overall service quality.

Administrative Responsibilities:

• Review and verify monthly invoices, ensuring accuracy and resolving any billing issues with clients.

• Keep client records updated with relevant promotions and discounts, and ensure smooth communication regarding any updates or changes.

• Monitor and prioritise support tickets to ensure timely resolution of client issues.

• Maintain systems information and document processes for future reference.

• Set weekly priorities based on client needs and feedback to ensure a focused and efficient approach.

Upselling & Client Growth:

• Drive new activations and encourage clients to activate additional services or content on the Alea platform.

• Promote new features to enhance client offerings and improve performance

• Identify upselling opportunities and implement strategies to expand Alea's footprint within existing client portfolios.
  
  
  Requirements:
  

• Proven experience in account management, client relationship management, or a similar role, ideally within a SaaS, tech, or iGaming environment.

• Strong data analysis skills, with the ability to interpret client metrics and recommend improvements.

• Excellent communication skills, both written and verbal, with the ability to lead client meetings, demos, and QBRs effectively.

• Strong organisational skills, with attention to detail in managing invoicing, support tickets, and client feedback.

• Experience with managing multiple clients and prioritising tasks effectively.

• Self-motivated and proactive in identifying opportunities to improve client satisfaction and business growth.

• Russian is a must