If you’re here, it’s because you know that behind every great stay, there’s someone making it all happen.

At Base Aparthotels, every reservation is the start of a guest journey. And behind every great guest experience, there’s a team making sure things run like Swiss clockwork.

We’re a fast-growing lifestyle aparthotel brand redefining hospitality across Switzerland and Spain. Our mission? To deliver seamless stays, beautifully designed spaces, and a digital-first experience, every time.

That journey begins with you.

Your mission

As a Junior Reservations Agent based in our Barcelona, you’ll play a key role in managing bookings, guest communications, and supporting our revenue goals. You’ll be the bridge between great planning and great guest stays, ensuring everything runs smoothly before the guest even checks in.

Your journey

🎟 Reservations & Guest Communication

• Handle incoming bookings, guest requests, and questions via phone and email
• Manage messages and guest communications across OTAs (Booking.com, Expedia, etc.)
• Ensure all reservation details are correct:
• Add notes and tasks (e.g., early check-in, allergies, late arrivals)
• Double-check payment method and booking validity

💳 Billing & Payment Follow-Up

• Track and verify guest payments and billing data
• Proactively follow up on pending payments to avoid delays and revenue leakage

📊 Reporting & Forecasting

• Prepare monthly reports and share reservation stats with clients
• Support our End-of-Month report to summarize key insights
• Conduct occupancy forecasts to help us optimize availability and pricing
• Adjust the room plan across properties to ensure smooth operations and prevent overbookings.

What you will bring to Base

• Previous experience in hospitality, reservations, or customer support is a big plus
• Strong communication skills in French and English is a MUST (Italian or German is a plus!)
• Detail-oriented, organized and reliable
• Comfortable working with systems like PMS, channel managers, or reservation platforms
• Team player with a proactive, problem-solving attitude
• Able to work full-time, based in Barcelona

Why Base?

🌆 An international, design-driven hospitality company

🏖️ A flexible, balanced work culture

📈 A growing team with real opportunities for learning and career development

🎉 A supportive environment that values attention to detail, clarity, and collaboration

Ready to take your career to the next level?

Apply now and be part of the team that turns bookings into unforgettable stays.

At Base, we believe diversity brings fresh ideas and better results. We welcome everyone, no matter your background, identity, or experience. If you're curious, driven, and excited by the world of hospitality, we want to hear from you.