Position Summary: Be the first point of contact for our customers. Handles and responds effectively to our customers’ requests received through a variety of channels, (including phone, e-mail, fax and web). Duties will include but are not limited to...
Position Summary:
- Takes ownership for customer follow-up and communication.
- Owns customer issues and works with a wide range of partners to tackle them.
- Providing a high and efficient level of customer service
- Strives to exceed set SLA’s and Individual/Department/Company priorities
- Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate and to make decisions on behalf of the customer.
- Plans and prioritizes workload daily to avoid backlogs, ensuring their Supervisor is made aware if any challenges arise.
- Maintains a professional manner when problems arise - seeks to find solutions, not to blame and takes ownership for making positive changes.
- Provides and receives constructive feedback - uses this positively to improve and expects the same from their Supervisors/Manager
- Ability to work as part of a team to tackle problems.
- Seeks appropriate data/information before making any decision.
- Presents solutions, not just problems to others.
- Exercises good judgment that benefits the business/customer when reaching conclusions.
- Looks for opportunities to prevent problems, not just react to them.
- Track record of being able to multi-task and work in a flexible work environment
- Understanding of a supply chain environment and how to work in together with the Supply Chain team in CS.
- Focusing on continuous improvement.
- Experience working in a multi-channel customer service environment
- Demonstrate ability to successfully communicate in Spanish, Portuguese and English, orally and in writing, to customers
- Excellent problem-solving skills
- Professional and complete training
- Joining a very motivated and collaborative team
- Excellent inclusive working environment
- Freedom to chose working from home a maximum of 2 days per week.
Veure més
No et perdis res!
Uneix-te a la comunitat de wijobs i rep per email les millors ofertes d'ocupació
Mai no compartirem el teu email amb ningú i no t'enviarem correu brossa
Subscriu-te araDarreres ofertes d'ocupació de Atenció al Client a Madrid
H
Servicio de atención al cliente
4 de maigHAND OVER
Madrid, ES
HAND OVER es una empresa dedicada a la confección y venta de prendas de vestir streetwear, lleva a cabo la venta online...
H
Customer Service Digital Intern
3 de maigHavaianas EAA - an Alpargatas Brand
Madrid, ES
Havaianas is bringing joy to your feet since 1962, was born and raised in Brazil, to spread to the world the spontaneous...
S
SPmice
Madrid, ES
Principales Actividades: Emisión y recepción de llamadas Gestión de incidencias Gestión de peticiones Requisitos:...
R
Reale Seguros
Madrid, ES
Forma parte de una compañía puntera en el sector Seguros En Reale Seguros las personas son nuestro principal valor ¿Cómo...
P
Agente de Atención al Cliente
29 d’abr.Prima
Madrid, ES
¿Tienes ganas de dar forma al futuro de los seguros? En Prima, podrías asumir un reto totalmente nuevo. Como parte de...
A
Administrativo/a atención al cliente
26 d’abr.Adecco
Madrid, ES
¿Buscas una oportunidad para desarrollar tu carrera profesional en el/la ámbito administrativo/a? ¿Te gustaría formar...
Administrativo/a atención al cliente
26 d’abr.NA
Cubas de la Sagra, ES
¿Buscas una oportunidad para desarrollar tu carrera profesional en el/la ámbito administrativo/a? ¿Te gustaría formar...
AGENTE TELEFÓNICO DE ATENCIÓN AL CLIENTE
19 d’abr.NA
¿Te consideras una persona empática y con habilidades excepcionales de comunicación? ¿Estás buscando una oportunidad de...
Customer Services - Alcobendas
9 d’abr.NA
Nuevo Baztán, ES
Desde Adecco nos encontramos en búsqueda de un perfil de CUSTOMER SERVICE, para una importante empresa del sector Life...
X
Customer Service Intern
13 de marçXiaomi Technology
Madrid, ES
Responsibilities: 1. Support DOA invoices and credit notes issuing; 2. Update invoices/CNs and track the status; 3.
