WITH is a 110-people digital consultancy founded 6 years ago with 4 offices in Paris, Madrid, Barcelona and Geneva. We tend to focus on the areas of business & marketing where the paint is fresh: Digital transformation, e-Commerce, payment systems, CRM, NLP, AI, Data Management, OCR, mobile apps. In those areas, we master more than 25 different topics among the most demanded on the market. Our obsession is to remain above the fray and help our clients as they modernise their business.

The technical team
The team aims to stay agile despite its growth. We make sure that everybody can work on projects that get their interest, even if it requires training to jump on new technologies.
We have well-defined process and methodology, based on Extreme Programming, to ensure that requirements are realistic and that deadlines can reasonably be met.
Our company goal is also to embrace diversity and to make sure that we can all work together. The team is international and we would welcome foreigners as well as Spanish candidates. As such, the working language in the office is English.
You will be working on ChatFAQ, a new product we are building from scratch: a verticalized NLP/NGP engine combined with a chat widget frontend, trained for any knowledge source. It will all be based on open-source technologies to avoid vendor lock-in and extra third-party license costs.

The responsibilities
As a Community Manager for open-source software, you will be responsible for building and nurturing a vibrant and engaged community around the software. Your primary focus will be on managing community interactions on platforms such as GitHub, Discord, web demos, and plug-and-play chatbot forums. You will also act as an evangelist for the software, from the ChatGPT world, promoting its features, benefits, and use cases to drive adoption within the community and beyond.

- Community Building: Build and grow a strong and inclusive community around the open-source software by fostering collaboration, encouraging knowledge sharing, and organizing community events. Identify and engage with key influencers, contributors, and stakeholders to strengthen the community ecosystem.
- Community Engagement: Actively engage with the community through various online platforms such as GitHub, Discord, web demos, and plug-and-play chatbot forums. Respond to inquiries, address technical issues, provide guidance, and facilitate discussions to foster a positive and collaborative community environment.
- Communication and Content Creation: Develop and maintain regular communication in channels with the community, including newsletters, blogs, social media updates, and other relevant contents. Create documentation, tutorials, and FAQs to help community members
- Provide technical support to community members by troubleshooting issues, sharing best practices, and offering solutions
- And other tasks: Documentation, content creation, website development, UX, user experience…

The experience
- Strong technical skills, with experience in open-source software development, GitHub, and other relevant platforms. You should be capable on installing the product and helping troubleshooting it, which requires shell and python knowledge and strong understanding of NLP/NLG technologies.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in simple terms. English is mandatory.
- Experience in community management, with a proven track record of building and nurturing online tech communities.
- Experience with open-source software and a deep understanding of the principles and values that drive the open-source community.
- Ability to work independently and proactively, with a high level of initiative and self-motivation.
- Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple initiatives simultaneously.

The salary
The salary range is 25k-35k depending on the candidate skills and years of experience. An extra bonus is computed based on the global company performance

The perks
You will enjoy a joyful open-minded family spirit with:

- An open-space office with a stunning terrace over Madrid skyline
- Flexible hours
- Flexible work location (work at home and at the office)
- Unlimited vacations
- Brazilian cook preparing meals 3-days a week
- Team seminary (last one was in Menorca)
- Innovation projects
- Formation and training
- Playground (playstation, VR / MR, piano,...)
- And much more to be discovered by yourself....

The process
Our selection process is very fast and usually takes less than a week.

- The first part is an interview with HR, where they will give you an overview of the company and the project, as well as get to know you.
- The second part will be a more technical interview with the ChatFAQ team, where you will be able to deepen your experience and solve all your doubts, as well as get to know the team.

Once you have successfully passed these interviews, you will be guaranteed your ticket to join the With family. You will then receive a formal proposal and, hopefully, the recruitment and welcome party!