Job Title: French-Speaking Member Services Representative Location: Barcelona, Spain – Onsite & Hybrid Options Available Department: Member Services / Customer Support Employment Type: Full-Time About the Role: We are looking for a personable and...
Job Title: French-Speaking Member Services Representative
Location: Barcelona, Spain – Onsite & Hybrid Options Available
Department: Member Services / Customer Support
Employment Type: Full-Time
About the Role:
We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.
Key Responsibilities:
Location: Barcelona, Spain – Onsite & Hybrid Options Available
Department: Member Services / Customer Support
Employment Type: Full-Time
About the Role:
We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.
Key Responsibilities:
- Serve as the first point of contact for French-speaking members via phone, email, and chat.
- Handle member inquiries, feedback, and complaints in a professional and timely manner.
- Provide clear and accurate information regarding services, memberships, billing, and policies.
- Ensure a high level of member satisfaction by delivering personalized support and proactive communication.
- Document interactions accurately in the CRM system and follow up on outstanding issues.
- Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.
- Identify trends in member feedback and suggest service improvements.
- Fluent in French (native or near-native level) and confident in English (spoken and written).
- Previous experience in customer support, hospitality, or service roles preferred.
- Strong communication and interpersonal skills.
- Empathy, patience, and a problem-solving attitude.
- Ability to work both independently and collaboratively.
- Comfortable using customer service software, CRM tools, and standard office applications.
- Eligible to work in Spain.
- Experience working in membership-based or subscription service businesses.
- Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.
- Multilingual abilities are a plus (Spanish or other EU languages).
- Competitive salary and performance-based incentives.
- Flexible working model: onsite in Barcelona or hybrid setup.
- Thorough training and ongoing support.
- Multicultural and inclusive team environment.
- Career progression opportunities within the company.
- Relocation support (if applicable).
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