Assistant Store Manager A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family. He/she supports the store manager in leading the team and supervising boutique operations to ensure...
Assistant Store Manager
A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family.
He/she supports the store manager in leading the team and supervising boutique operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.
A Chloé Assistant Store Manager Is
Richemont is an equal employer
A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family.
He/she supports the store manager in leading the team and supervising boutique operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.
A Chloé Assistant Store Manager Is
- A client champion
- Leads the team to initiate and develop long-term relationships with clients
- Monitors CRM targets for boutique and per stylists and helps the team to reach them
- Ensures a proper use by all team members of available CRM tools and reports, and follows-up on individual CRM tasks completion
- Supervises client database with consistent follow up of staff client books
- Coordinates contact campaigns, gifting campaigns and other clients’ activations
- An omnichannel business promoter
- Leads by example and supervises sales on the floor to improve business performance and customer service
- Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
- Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy
- Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
- Actively participates in commercial activities and proactively proposes new ideas to improve business
- Is aware of local trading environment and competitors’ activities
- A team leader
- Organizes energizing team briefings and ensures consistently high level of motivation
- Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
- Shadows sales on the floor to coach the team and identify further individual training needs
- Supports recruitment and induction of team
- Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
- Is an active member of assistant store managers community: shares best practices, asks, provides support
- An operations excellence supervisor
- Supervises impeccable boutique environment and teams grooming at any time of the day
- Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
- Ensures implementation of all guidelines related to store and BOH management and sustainability
- Supervises all stock management related tasks
- Oversees compliance of established Richemont policies and standards
Richemont is an equal employer
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